Promoted and expanded portfolio to also include Venue Operations, Stage Production, Venue Rental, and Audience Services. • Oversaw successful return to our five performance venues after pandemic shutdown.• Secured $7.2M Shuttered Venue Operators Grant that will cover deficits incurred during the pandemic.• Played key role in the strategy development and implementation of digital artistic program platform that keep donors engaged during the pandemic shutdown and extended our reach worldwide.• Led University-wide Events COVID Recovery Committee responsible for developing policy and protocol.• Oversaw pivoting of our Front of House program to University Health Ambassador program which provided access control to buildings across campus, verifying that entrants had completed all COVID mitigation mandates.• Developed strategy for emergency reduction in financial and operational size of the organization in response to COVID pandemic to ensure organizational survival.• One of 23 staff to be selected for Chancellor’s Outstanding Staff Award in 2022 in recognition of department and campus-wide contributions.

Support the Executive and Artistic Director by developing and executing organizational strategy and overseeing the organization’s Finance, Human Resources, and Information Technology departments. • Led a project to perform a deep dive inspection of the financial and operational state of Cal Performances for the University’s Chancellor and Interim Executive Director. Formulated roadmap of 70+ strategic recommendations that, once implemented, will ensure sound management and fiscal balance.• Worked with internal and external stakeholders to improve financial planning, management, and analysis.• Developing various financial models and narratives to assist with short and long-term financial planning.• Guided several cross-functional teams empowered to improve key processes and customer services.• Developed new organizational staffing plan to better reach strategic goals and contain costs.• Developed key performance indicators for the organization and a monitoring platform.• Oversaw the creation of robust business analytics toolkit to help improve fundraising and sales results.

University’s Executive Vice President and Provost requested support with strategic planning and analysis for several academic units that were facing reduced annual central funding, including College of Chemistry, School of Social Welfare, School of Education, and Arts and Humanities. • Provided project management and in-depth analysis. • Guided local project leaders on project methodology, data analysis, recommendation, formulation, and decision implementation.

Lead technology strategy and operations for Cal Performances and Student Musical Activities.• Directed project portfolio to improve customer service and increase revenue through redeveloping interactive portions of the web site, producing a 4% increase in annual revenue. • Leading technical and business partners in optimizing use of Tessitura integrated CRM, ticket sales, marketing, and donor management system.• Directed migration of key infrastructure to Amazon Web Services cloud.• Chief Security Officer for organization, ensuring compliance with Payment Card Industry standards and extensive University information security policies.• Drafted by campus Chief Security and Privacy Officer to the Campus Information Security and Privacy Committee (CISPC) which advises campus leadership on information security and privacy matters.• Chaired organization-wide committee charged with creating and executing a strategic plan for all digital patron services, marketing, and public relations activities, including web and social networking platforms.• Project lead for cross-organization implementation of ArtsVision event and venue management software, enabling more effective planning, execution, and analysis of presented performances and venue rentals.• Led network design effort to connect the 100+ year old Hearst Greek Theatre for first time, enabling modern customer services. Part of a project portfolio that securely expanded network to seven locations.• Led major revision of network and end-user device architecture to promote better manageability and improved security.• Developed information architecture for redesigned web site.

Responsible for all technology and library strategic planning and operations. • Developed comprehensive multi-year technology plan, enabling a rapid build out of IT infrastructure. • Secured funding by persuading school advisory board to increase tuition despite financial challenges. • Migrated to web-based student information system, opening academic data to parents and students. • Developed and implemented faculty technology professional development program with faculty leaders. • Implemented tablet laptop program for all faculty members, including comprehensive training. • Led complete campus network reconstruction, including new cabling plant, switches, and wireless. • Supervised installation of digital presentation equipment in classrooms, enriching teaching and learning. • Overhauled Windows client and server infrastructure to improve manageability and security. • Worked with leadership to add three professional positions working on technology support and integration.

Promoted to Director, Enterprise Application and Instructional Technology Services – July 2003 - July 2006 Led unit formed by merger of Web Services group, Instructional Technology group (responsible for the Learning Management System and faculty educational technology support) and the Administrative Information Services group (responsible for administering the College’s ERP system – Student Records, Financials, HR, Admissions, Course Registration, Fundraising and Housing). • Collaborated with CTO and other IT directors on developing and implementing strategic plans. • Worked across campus with board members, administrators, staff, faculty, and students to lead technology initiatives that support most aspects of the business, academics, and mission of the College.• Managed campus ERP system, learning management systems, web services.• Developed and led major e-business effort to web-enable many key business processes.• Supervised 11 employees in three diverse IT groups, coordinating efforts to deliver integrated solutions. Promoted to Manager of Web Services – July 2002 - July 2003Led team of web developers responsible for production of external and internal web sites totaling over 10,000 pages of content. • Lobbied senior executives for the expansion of IT unit, resulting in additional networking and web staff.Promoted to Network Analyst and Webmaster – November 1999 - July 2002Shared responsibility for WAN and LAN wiring, network routers, switches, firewall, and remote dial-up access servers. • Played integral role in installing 1,600 network ports in the dorms and expanding the campus network to all previously disconnected administrative buildings. Webmaster – August 1998 - November 1999 College’s first web professional. Worked directly with diverse groups from across campus to develop web site and intranet content and applications. • Provided strategic vision for use of web technology in all aspects of College operations.

Responsible for administration of several hundred hosted web sites. Produced corporate web site and developed web services strategy, in fast-paced Internet start-up environment. Duties included web server administration, web site and e-commerce design, customer relations, technical support and consultation. Teamed with CEO to develop several Internet-based marketing efforts.

Member of team that developed company’s first web presence. Collaborated on all aspects of the web site construction and management. Duties included information architecture and graphic design, HTML and CGI programming. Collaborated with Information Resources Manager and CIO to design a corporate strategy for utilizing web technology.