Andy Lam Email & Phone Number

Honolulu, Hi

• Managed the following agile and waterfall projects: o Currently managing the induction of the new Boeing 787-9 fleet. Responsible for businessand systems readiness, including all software development, updates, and testing. o Successfully launched COVID-19 drive-thru test sites in San Francisco, Los Angeles, LasVegas, Seattle, San Jose, Sacramento, San Diego, Long Beach, Phoenix, and Portland o Successfully inducted passenger and cargo aircrafts. o Successfully relocated, installed, and FAA qualified a Full Flight Simulator. o Successfully integrated Adobe Audience Manager to HA’s Marketing Technology Stack. o Successfully launched the new HawaiianMiles Credit Card. o Successfully deployed Sabre Interact 8.1 in all domestic and international stations.• Led teams across broad functional, technical, financial, and business disciplines.• Focused on business objectives and ensured project milestones were accomplished on time, onbudget, and with desired results.

Shanghai, China

• Managed 4 restaurant and bar establishments with 150 staff, at Xintiandi, one of the most premium eating, shopping, and entertainment districts in Shanghai, China.• Oversaw hiring, budgeting, planning, procuring, marketing, and customer relations.• Drove operational costs down by simplifying menu items, controlling wastage, streamlining inventory, and adopting an advanced POS system.• Successfully turned around a money-losing establishment by changing focus from less-affluent locals to more-affluent expatriates and by eliminating most food products from its menu.

Santa Clara, Ca

• Planned and managed all software releases within the WLAN product portfolio.• Managed department budget with budget owners to ensure projects were properly funded and tracked, and to ensure the right number of resources were procured.• Served as the engineering contact to product marketing groups, operations, field services, QA, and technical support.• Tracked issues and identify risks that could have affected product release schedules. Worked with engineering, QA, and technical support teams to identify solutions.• Represented engineering to generate and present reports to the Portfolio Management Team. Worked within Integrated Product Teams to bring product to launch readiness.• Managed multiple projects concurrently, including one that lasted over 2 years (from concept to market). Others included major, minor, and custom releases,

Santa Clara, Ca

• Provided escalation support to support engineers and important customers. Resolved outages and complicated issues by replicating them in lab environment and then escalating them to engineering.• Worked on technologies such as Routing, Switching, WLAN, Checkpoint Firewall, SSL, VPN, L4-7 load balancing, and IP Services Switches.• Managed contacts between customers and engineering. Maintained bug lists and feature requests.

Lucent Technologies • Network Support EngineerNorthpoint Communications • Logical Provisioning TesterSBC Internet Services (Present: At&T) • Technical Analyst