Andy Lee Email & Phone Number

Newcastle Upon Tyne, Gb

Chester Le Street, County Durham, Gb

London, England, Gb

London, England, Gb

London, England, Gb

Newcastle Upon Type, Gb

• Manage a team of 9 technical experts responsible for core services of the business• 3 key areas of the team; Applications, Systems & Networks• Ensure regular maintenance tasks are completed such as patching, certificate renewal, cleanup activities, etc• Ensure proactive monitoring of all systems is carried out to ensure the smooth running of IT services, and that exceptions feed into the Event Management process• Ensure completion of Operations Schedule, consisting of daily, weekly, monthly and ad-hoc tasks • Crisis management of all Major Incidents; coordinating the resolution and business communications• Guarantee SLA adherence when escalations are made through the Service Desk in accordance with the Incident Management Process• Ensure all incidents with unknown root cause feed into Problem Management • Member of the Change Advisory Board providing regular input into the Change Management process• Partake and lead regular audits and fulfill auditor requests to ensure compliance with ISO27001 accreditation• Manage and participate in an out of hours rota for the provision of 24/7 monitoring and support

Newcastle Upon Type, Gb

• Support of LAN, WAN and WLAN networks in predominantly Cisco environment• Support of ISA firewall and proxy deployments • Support of multiple circuit types (e.g. ISDNx, SSVPN, IPVPN, Leased Line)• Support of multiple routing protocols (e.g. OSPF, MPLS & BGP)• Proactive monitoring and maintenance of all company networks at access, distribution and core layers• Practitioner of Change, Incident and Problem Management

Newcastle Upon Type, Gb

• Support of infrastructure at a server level , including but not limited to; Windows Server 2003 & 2008 with clustering, Active Directory 2003, Exchange 2003, SCOM 2007, SMS 2003 and Trend Micro Anti-Virus• Proactive monitoring and maintenance of all servers • Practitioner of Change, Incident and Problem Management

Newcastle Upon Type, Gb

• Break/Fix of incidents escalated from 1st Line• Authoring SOPs and Work Procedures to eliminate key man risk • Training of 1st Line Support colleagues

Newcastle Upon Type, Gb

• Support of LAN, WAN and WLAN networks in predominantly Cisco environment• Support of ISA firewall and proxy deployments • Support of multiple circuit types (e.g. ISDNx, SSVPN, IPVPN, Leased Line)• Support of multiple routing protocols (e.g. OSPF, MPLS & BGP)• Proactive monitoring and maintenance of all company networks at access, distribution and core layers• Practitioner of Change and Incident

Newcastle Upon Type, Gb

• Incident resolution and service request fulfillment handling 50 contacts per day

Gb

• Review of customer applications to remove from a database those opting out of further contact to ensure compliance with the Data Protection Act