Andy Mergler Email & Phone Number

Army National Guard Bureau, Arlington, VA

• Performance Management / Problem Solving / Business Acumen / Analytics
• Implement and perform quality assurance functions in compliance with International Office of Standards (ISO).
• Establish best practices, quality assurance methodologies and determine resources required for IT organization quality control.
• Conduct formal and informal reviews at pre-determined points throughout product life cycle.
• Responsible for creation and delivery of the IT Award Fee Determination Monthly Performance ReportStrategic Planning / Conceptual Thinking / Project Management
• Identify quality opportunities, prepare strategic initiatives, lead corrective actions, record/document activities, establish monitoring/audit systems and report results.

US Department Of The Treasury, Washington, DC

• Multi-functional roles encompassing skills in business development, marketing, operations management, performance analysis, ITSM service delivery, IT infrastructure service management, policy development, quality.
• Strategized with the Assistant CIO and managed relationships with key stakeholders.
• Prepared and executed strategic plan to improve support for six different Infrastructure Operations (IO) departments and 4,500+ end-users.NEEDS ANALYSIS / CONSULTING
• Conducted needs assessment, developed risks and advantages proposal and granted approval by CIO to begin selling and outsourcing US Treasury IT services. CHANGE MANAGEMENT
• Re-branded IO Department to Enterprise Infrastructure Operations Services (EIOS) and streamlined IT communications, processes, and services improving overall customer experience.
• Led six-month cross-functional team of US Treasury departments through negotiations and final approval to establish the first EIOS Service Desk Monitoring system.QUALITY ASSURANCE

Edgewater, MD (Home office)

Responsibilities: Strategic Planning/Tactical Execution, Marketing, Account Management, Project Management, Business Development/Relations, Organization and Operations Management