Bilingual Operations, OS&E, CX/CI and FP&A Director with a career record of achievements in customer satisfaction, domestic and transborder transportation, operations management, strategic planning, cost reduction strategies, financial analysis, LEAN Methodologies, KPI analysis and Regional OH&S development and implementation. Customer Experience metrics oriented and adept at company revenue growth and profitability analysis by maximizing operational efficiencies via established key-performance indicators and Internal Auditing Processes. Manage Organizational Health & Safety program at a national level throughout multiple branches and ensure compliance with local, state, and federal health & safety regulations.