Andy Mottershead Email & Phone Number

Stratford-Upon-Avon, England, United Kingdom

Birmingham, England, United Kingdom

Providing leadership to the ongoing delivery and development of the Finance, HR and Supply chain services. My team and I provide all aspects of service support for the Oracle Fusion Cloud service.- Stabilising and optimising the recently implemented Oracle Cloud services and facilitating transition to the business-as-usual operating model.- Facilitating.

Responsible for design and implementation of the operating model for cloud services.- Design of operating model across 10 themes including Organisation, Capabilities, Governance, Services and Product Delivery, agreed with leadership team.- Service Desk implemented and coaching of BAU team to achieve all agreed SLA targets.- Developed and embedded all.

Responsible for delivery of mission critical services to support all business directorates (blood supply, organ transplant, clinical services and group services).- Established standard service transition processes and provided oversight to transition of major infrastructure and application related changes to Business as Usual.- Provide leadership to.

• Responsible for end-to-end delivery of services to all lines of business (AIR, Land, Sea and Cyber). Providing day-to-day management and leadership to a cross functional team delivering all aspects of IT service.
• Leading and motivating the service delivery team across multiple customer portfolios. Dealing with customer escalations, owning the resolution of high-level delivery risks and executing the service governance framework.
• Successful in driving the strategy and roadmap for the SIAM (service integrations and management) operating model. Performing the role of primary customer responsible for requirements, outcomes and improvement of the.
• Owning and sponsoring the continual improvement process across the organisation. Successfully driving an improvement culture across the organisation focusing on both the end-to-end service delivered to customers and.
• Provided leadership support to external bids and strategic sales activities. Specifically, identifying solutions to proposals, leading customer reference visits and articulating the service credibility during on-site.

Coventry, United Kingdom

• Working as the SIAM (service integration and management) provider for external clients, I am responsible for all aspects of operational service delivery including day-to-day management of the clients IT suppliers. The.
• Successfully managed the start-up of new service contracts with new clients, embedding all end to end delivery processes, establishing client relationship, and ensuring consistent achievement of contractual SLA’s.
• Successfully led the agile implementation of the ServiceNow ITSM Toolset in a multi-supplier SIAM environment. Provided overall ownership and sign-off of ITIL process and toolset configuration to deliver to agreed.
• Instrumental in supporting client’s digital transformation, managing the transition of new services and ways of working into the service operating model. Successful implementation of DevOps and agile methodologies and.
• Achieved year on year cost reduction commitments as agreed in the contract while maintaining focus on delivering against customer key priorities and embedding a culture of service improvement.

Birmingham, United Kingdom

Involved in business development activities to build and deliver our external SIAM capability. Additionally undertaking the lead service management role in the transition of one of our successful SIAM bids.

Operational responsibility for delivery of all IT services to the business unit (circa 5000 heads). Providing leadership to a small team of 10 heads covering service delivery, project delivery and supplier management.

Responsible for delivery of major cyber-security programme, implementing a step change in the global security landscape.- Delivery of high pressure UK IT programme to demanding timescales within budget.- Awarded Gold in 2010 global Chairmans Award event- Delivery of foundation for future global programme across non UK “home markets” and on-going Cyber.

Education record

Global Business Leadership Programme

Meng (Hons), Systems Engineering