Andy Yu Email and Phone Number
Andy Yu work email
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Andy Yu personal email
ππ½ Hi, I'm Andy!π Graduated from California State University, Sacramento in 2016 with a BA in Human Geography. I'm passionate about exploring how people interact with their environment and the fascinating world of urban planning.π San Francisco native turned Sacramento scholar turned Seattle transplant, I've had the privilege of calling these vibrant cities home over the years.π My career kicked off as a Customer Support Agent, where I quickly moved up to Lead Customer Support Agent. Soon after, I found my groove as a Customer Support Training Manager, optimizing training strategies and workforce planning for over two years. Ready for new challenges, I transitioned into recruiting, first as a Coordinator and then as a Recruiter. Now, I'm thrilled to be expanding my human resources skills as an HR Assistant at the University of Washington. Each step of the way, I've been driven by a passion for team success and the excitement of diving into dynamic projects. Along the way, I've been fortunate to champion team growth and success while embracing the freedom to dive into projects that ignite my passion.π» While some folks have a roadmap for their career, I've learned to embrace the unexpected twists and turns. My aspirations evolve alongside my experiences, and I thrive on the spontaneity that comes with chasing new opportunities.π When I'm not immersed in the professional realm, you'll find me indulging my wanderlust, with Tokyo, Japan holding a special place in my heart as my favorite travel destination!πͺπ½ My strengths lie in building meaningful connections, delivering top-notch customer experiences, refining processes and software solutions, and seamlessly transitioning between independent work and collaborative team efforts.
University Of Washington
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Human Resources Coordinator, Department Of Psychiatry And Behavioral SciencesUniversity Of WashingtonSeattle, Wa, Us
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Senior Human Resources AssistantUniversity Of Washington Jun 2024 - PresentSeattle, Washington, United States
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RecruiterSkyslope May 2023 - Mar 2024Sacramento, California, United Statesβ’ Spearheaded full-cycle recruitment efforts for technical and non-technical roles, resulting in a 30% increase in qualified candidates within six monthsβ’ Implemented innovative sourcing strategies including social media outreach, networking events, and employee referrals, enhancing candidate pool diversity by 25%β’ Collaborated with hiring managers to develop job descriptions and interview processes tailored to specific department needs, improving time-to-fill by 20%β’ Conducted thorough candidate screenings and assessments to ensure cultural fit and technical proficiency, resulting in a 15% decrease in turnover ratesβ’ Orchestrated recruitment events and career fairs to enhance employer brand visibility, fostering partnerships with top-tier universities and professional organizations -
Recruiting CoordinatorSkyslope Jan 2022 - May 2023β’ Streamlined candidate scheduling and communication processes, reducing time-to-hire by 15% and enhancing candidate experienceβ’ Managed applicant tracking system (ATS) to maintain accurate candidate records and generate insightful recruitment analytics for process optimizationβ’ Coordinated onboarding activities for new hires, facilitating seamless transitions and ensuring a positive first impressionβ’ Assisted recruiters in sourcing and screening candidates, maintaining a pipeline of qualified talent to meet hiring demandsβ’ Supported recruitment marketing initiatives by crafting engaging job postings and managing social media recruitment campaigns
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Customer Support Training ManagerSkyslope Nov 2018 - Jan 2022Sacramento, Californiaβ’ Developed and implemented comprehensive training programs for customer support agents, focusing on product knowledge, soft skills, and conflict resolution techniquesβ’ Conducted regular training needs assessments to identify skill gaps and develop targeted learning interventions, resulting in a 20% increase in customer satisfaction ratingsβ’ Established and maintained a knowledge base repository to ensure consistent and accurate responses to customer inquiries, reducing resolution times by 25%
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Lead Customer Support AgentSkyslope Apr 2018 - Nov 2018Sacramento, Californiaβ’ Assisted Software Support Technicians with resolving high-level requests and customer escalationsβ’ Created, managed, and executed new hire training program in addition to Software Support Technician responsibilitiesβ’ Became a subject matter expert while providing white-glove service on 4 chats, 1 phone call, and multiple inbound emails simultaneously via CRM Software (Zendesk, Salesforce)
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Customer Support AgentSkyslope Jan 2017 - Apr 2018Sacramento, Californiaβ’ Provided superior customer and technical support to Realtors and Brokers by engaging in 4 chats and 1 phone call simultaneouslyβ’ Revamped and managed Software Support Technician Training program while simultaneously performing Tier 1 Support Rep dutiesβ’ Collaborated with colleagues to execute projects for clients and assisted with administrative duties, including research and preparation for gift cards to be sent to clients
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In House Temp PoolAlaska Airlines Jun 2021 - Jun 2022Seattle, Washington, United States -
Gaming AssociateKnighted Ventures Jul 2016 - Jan 2017Sacramento, Californiaβ’ Managed fast-paced action on card tables by monitoring payouts, calculating game bonuses, and preserving game integrity simultaneously β’ Assisted casino personnel by ensuring efficient game play and providing excellent patron experiences β’ Continually learned and mastered card game procedures, including Blackjack, Baccarat, and Three Card Poker -
Team Lead, Floor OperationsFollett Higher Education Nov 2015 - Jun 2016Sacramento, Californiaβ’ Assisted the Customer Service Manager in leading work activities of Sales Associates by monitoring transactions and providing guidanceβ’ Verified cashier daily balancing of cash drawers for accuracy and handling large amounts of money while ensuring safe cash handling proceduresβ’ Responded to elevated customer requests, including unsatisfactory experiences and special customer needs such as veteranβs accounts -
Customer Service Associate IFollett Higher Education Group Sep 2015 - Nov 2015Sacramento, Californiaβ’ Utilized POS software to complete transactions by cash, card and checkβ’ Provided excellent customer service by assisting guests with various needs such as locating store items and directing guests to other departments and resources β’ Performed multiple tasks simultaneously including assisting customers, managers and other employees while maintaining strong attention to detailβ’ Assist in training and guiding temporary sales associates in executing transitions and performing other related duties
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Customer Service Associate (Seasonal)Follett Higher Education Group Jan 2012 - Sep 2015Sacramento, Californiaβ’ Utilized POS software to complete transactions by cash, card and checkβ’ Provided excellent customer service by assisting guests with various needs such as locating store items and directing guests to other departments and resources β’ Performed multiple tasks simultaneously including assisting customers, managers and other employees while maintaining strong attention to detail
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Public Health InternNational Park Service Jun 2015 - Aug 2015Washington D.C. Metro Areaβ’ Assisted the chief epidemiologist in conducting research relating to public health and safety for the National Park Serviceβ’ Created infographic mock-ups for public health and safety initiatives to be used printed signage as well as social media outreach -
Cultural Resource InternNational Park Service Jun 2014 - Aug 2014New York, United Statesβ’ Digitized thousands of records, photographs, and other items for the African Burial Ground National Monument and Federal Hall National Memorialβ’ Researched, prepared, and presented potential social media initiatives to increase citizen engagement and educationβ’ Collaborated with other interns in producing research and presenting findings for various topics
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Desk AttendantCalifornia State University, Sacramento Aug 2012 - May 2014Sacramento, California Areaβ’ Staffed front desk in the residence halls, responded to diverse resident requestsβ’ Followed written and oral directions from supervisor to complete tasks such as inputting data and contacting residents with minimal supervisionβ’ Assisted residents with maintenance requests, room lockouts, package claim and equipment loans while providing a student-friendly attitude -
Public Affairs InternNational Park Service May 2013 - Aug 2013Moose, Wyβ’ Quickly learned to manage and improve social media outreach efforts; presented and managed social media content to park employeesβ’ Researched various data sets, news articles and park information and drafted and edited the superintendentβs annual reportβ’ Assisted with gathering information and data to draft press releases for the park
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Interpretation InternNational Park Service May 2012 - Aug 2012Mammoth, Wyβ’ Staffed a visitor center that received over 3,000 visits daily and assisted visitors with trip planning, park information and permit requestsβ’ Performed outdoor roves around the area and conducted informal visitor contactsβ’ Researched, developed and presented interpretive programs on wildlife safety, fire ecology and geology
Andy Yu Skills
Andy Yu Education Details
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Geography (Human)
Frequently Asked Questions about Andy Yu
What company does Andy Yu work for?
Andy Yu works for University Of Washington
What is Andy Yu's role at the current company?
Andy Yu's current role is Human Resources Coordinator, Department of Psychiatry and Behavioral Sciences.
What is Andy Yu's email address?
Andy Yu's email address is an****@****nps.gov
What schools did Andy Yu attend?
Andy Yu attended California State University-Sacramento.
What are some of Andy Yu's interests?
Andy Yu has interest in Science And Technology, Environment, Disaster And Humanitarian Relief, Health.
What skills is Andy Yu known for?
Andy Yu has skills like Public Speaking, Customer Service, Microsoft Office, Social Media, Microsoft Word, Teamwork, Powerpoint, English, Fast Learner, Data Entry, Tech Savy, Digital Archiving.
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