Andy Yu Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Sacramento, California, United States

• Spearheaded full-cycle recruitment efforts for technical and non-technical roles, resulting in a 30% increase in qualified candidates within six months• Implemented innovative sourcing strategies including social media outreach, networking events, and employee referrals, enhancing candidate pool diversity by 25%• Collaborated with hiring managers to develop job descriptions and interview processes tailored to specific department needs, improving time-to-fill by 20%• Conducted thorough candidate screenings and assessments to ensure cultural fit and technical proficiency, resulting in a 15% decrease in turnover rates• Orchestrated recruitment events and career fairs to enhance employer brand visibility, fostering partnerships with top-tier universities and professional organizations

• Streamlined candidate scheduling and communication processes, reducing time-to-hire by 15% and enhancing candidate experience• Managed applicant tracking system (ATS) to maintain accurate candidate records and generate insightful recruitment analytics for process optimization• Coordinated onboarding activities for new hires, facilitating seamless transitions and ensuring a positive first impression• Assisted recruiters in sourcing and screening candidates, maintaining a pipeline of qualified talent to meet hiring demands• Supported recruitment marketing initiatives by crafting engaging job postings and managing social media recruitment campaigns

Sacramento, California

• Developed and implemented comprehensive training programs for customer support agents, focusing on product knowledge, soft skills, and conflict resolution techniques• Conducted regular training needs assessments to identify skill gaps and develop targeted learning interventions, resulting in a 20% increase in customer satisfaction ratings• Established and maintained a knowledge base repository to ensure consistent and accurate responses to customer inquiries, reducing resolution times by 25%

Sacramento, California

• Assisted Software Support Technicians with resolving high-level requests and customer escalations• Created, managed, and executed new hire training program in addition to Software Support Technician responsibilities• Became a subject matter expert while providing white-glove service on 4 chats, 1 phone call, and multiple inbound emails simultaneously via CRM Software (Zendesk, Salesforce)

Sacramento, California

• Provided superior customer and technical support to Realtors and Brokers by engaging in 4 chats and 1 phone call simultaneously• Revamped and managed Software Support Technician Training program while simultaneously performing Tier 1 Support Rep duties• Collaborated with colleagues to execute projects for clients and assisted with administrative duties, including research and preparation for gift cards to be sent to clients

Seattle, Washington, United States

Sacramento, California

• Managed fast-paced action on card tables by monitoring payouts, calculating game bonuses, and preserving game integrity simultaneously • Assisted casino personnel by ensuring efficient game play and providing excellent patron experiences • Continually learned and mastered card game procedures, including Blackjack, Baccarat, and Three Card Poker

Sacramento, California

• Assisted the Customer Service Manager in leading work activities of Sales Associates by monitoring transactions and providing guidance• Verified cashier daily balancing of cash drawers for accuracy and handling large amounts of money while ensuring safe cash handling procedures• Responded to elevated customer requests, including unsatisfactory experiences and special customer needs such as veteran’s accounts

Sacramento, California

• Utilized POS software to complete transactions by cash, card and check• Provided excellent customer service by assisting guests with various needs such as locating store items and directing guests to other departments and resources • Performed multiple tasks simultaneously including assisting customers, managers and other employees while maintaining strong attention to detail• Assist in training and guiding temporary sales associates in executing transitions and performing other related duties

Sacramento, California

• Utilized POS software to complete transactions by cash, card and check• Provided excellent customer service by assisting guests with various needs such as locating store items and directing guests to other departments and resources • Performed multiple tasks simultaneously including assisting customers, managers and other employees while maintaining strong attention to detail

Washington D.C. Metro Area

• Assisted the chief epidemiologist in conducting research relating to public health and safety for the National Park Service• Created infographic mock-ups for public health and safety initiatives to be used printed signage as well as social media outreach

New York, United States

• Digitized thousands of records, photographs, and other items for the African Burial Ground National Monument and Federal Hall National Memorial• Researched, prepared, and presented potential social media initiatives to increase citizen engagement and education• Collaborated with other interns in producing research and presenting findings for various topics

Sacramento, California Area

• Staffed front desk in the residence halls, responded to diverse resident requests• Followed written and oral directions from supervisor to complete tasks such as inputting data and contacting residents with minimal supervision• Assisted residents with maintenance requests, room lockouts, package claim and equipment loans while providing a student-friendly attitude

Moose, Wy

• Quickly learned to manage and improve social media outreach efforts; presented and managed social media content to park employees• Researched various data sets, news articles and park information and drafted and edited the superintendent’s annual report• Assisted with gathering information and data to draft press releases for the park

Mammoth, Wy

• Staffed a visitor center that received over 3,000 visits daily and assisted visitors with trip planning, park information and permit requests• Performed outdoor roves around the area and conducted informal visitor contacts• Researched, developed and presented interpretive programs on wildlife safety, fire ecology and geology