Andy Noble

Andy Noble Email and Phone Number

Global CoE Lead - Support Services @ SoftwareOne
Overton, GB
Andy Noble's Location
Overton, England, United Kingdom, United Kingdom
Andy Noble's Contact Details

Andy Noble work email

Andy Noble personal email

n/a
About Andy Noble

A human-centered, empathy-based, results-oriented leader with an exceptional track record spanning over 15 years in leadership and management roles in various disciplines within Service Integration, Service Management and Service Delivery. Possessing strong leadership and team management skills via a transformational leadership style; successfully leading diverse and geographically dispersed teams. Creating high performance and motivated teams that deliver exceptional results and perform at their optimum through disciplined focus on team work, productivity, execution, operational excellence and an enjoyable team culture!Passionate about transforming the maturity of the way we do things, making things more efficient and effective with an aim to leave things in a better place.A bit about me: Living in a small village in Hampshire with my wife and two children. My passions are very outdoors centric - having run a part-time bushcraft and wilderness living training school for over 10 years and also a qualified mountain leader in the British mountains where I enjoy leading groups hiking and scrambling. I also love to travel both in the UK in our campervan and further afield - exploring different cultures and cuisine which fuels a love of cooking too.

Andy Noble's Current Company Details
SoftwareOne

Softwareone

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Global CoE Lead - Support Services
Overton, GB
Website:
softwareone.com
Employees:
11037
Andy Noble Work Experience Details
  • Softwareone
    Global Coe Lead - Support Services
    Softwareone
    Overton, Gb
  • Crayon
    Senior Director, Global Support
    Crayon
    Overton, Gb
  • Ntt Data, Inc.
    Senior Director, Global Success - Europe (Global Businesss Services)
    Ntt Data, Inc. May 2022 - Present
    European operational leader for NTT’s Global Business Services (GBS) and the operational relationship with GBS' service providers . Accountable for ensuring services are delivering business value and meeting performance expectations to the European region.Responsible for managing performance, ensuring adherence to SLA/KPIs, and driving improvements in service quality. The primary relationship manager between NTT EU country stakeholders, and external BPO service providers.
  • Ntt Ltd.
    Managed Services Director Uk&I
    Ntt Ltd. Oct 2019 - May 2022
    Fleet, Hampshire, United Kingdom
    The role has accountability for the delivery outcomes for UK&I’s MS client base as well as supporting growth in monthly recurring revenue and renewals. Leadership over the UK based MS team, consisting of over 100 Service Delivery and Support Specialists. Internally the role is responsible for defining departmental strategy and budget, cascading business objectives and targets, and managing the ongoing execution goals thereafter. Externally the role is ultimately responsible for ensuring that service levels, quality objectives and client satisfaction are being provided to the highest standards.
  • Dimension Data Uki
    Managed Services Director
    Dimension Data Uki Oct 2018 - Sep 2019
    Fleet, Hampshire, United Kingdom
    Responsible for maintaining and growing Dimension Data’s UK&I MS client base and accelerating our services-led offerings for our clients. Leading the UK&I MS team, consisting of over 100 Service Delivery and Support Specialists, by defining strategy and budget, cascading business objectives and targets, and managing the ongoing execution goals thereafter.
  • Dimension Data Uki
    Head Of Service Assurance
    Dimension Data Uki Jul 2015 - Sep 2018
    Fleet, Hampshire
    Responsible for the general management and leadership of the UK&I Service Portfolio Enablement, Service Transition, Service Operations and Service Quality and Improvement teams.Responsible for ensuring:• Quality Assurance - Ensuring that newly developed services meet specified requirements at all stages in the introduction into the UK&I. As well as client on-boarding onto these services is successfully managed into Operations.• Quality Control - Ensuring in-life services are delivered to high standards and adhere to defined service levels, critical success factors and key performance indicators. All whilst meeting the high levels of client satisfaction.
  • Dimension Data Uki
    Head Of Remote Service Operations
    Dimension Data Uki Dec 2013 - Jul 2015
    Fleet, Hampshire
    Responsible for the delivery of all Dimension Data UK Managed Services according to their contracted service levels. Define and manage strategies, operating plans and financial targets in line with Dimension Data’s UK objectives and global strategy. Implement effective methodologies that deliver governance, consistency, repeatability and scale. Delivery of proactive and value added managed services and ITO offerings to clients. Management of operational readiness of new clients and new service take-on. Identify and implementation of continual service improvement activities.Operational management of Microsoft Unified Comms and Collaboration, Data Centre SAN, and Avaya remote support teams and on-site client ITO teams. Operational management of ITSM process management team and Event Monitoring pre/post sales support consultant.
  • Dimension Data Uki
    Continual Service Improvement Manager
    Dimension Data Uki Feb 2013 - Dec 2013
    Fleet, Hampshire
    Challenged with setting up the new function from scratch to identify and manage improvement intiatives within the UK Managed Services Organisation and develop a culture of CSI into the business.
  • Dimension Data Uki
    Technical Service Manager
    Dimension Data Uki Jan 2012 - Feb 2013
    Fleet, Hampshire
    Responsible for management of the UK technical resolver teams consisting of Microsoft, Data Centre and Networking engineers, ranging from L1 – L3. My primary responsibilities are for the ownership, and continual improvement, over the delivery of the services we deliver to our Client base and governing overall performance against the associated operational processes, in line with ITIL V3 framework.My role requires me to work closely with the Lines of Business Managers, portfolio managers and directors to develop new, and improve existing, service offerings in order to further enhance the service capabilities and scope of the team and business.
  • Dimension Data Uki
    Microsoft Support Team Leader
    Dimension Data Uki Aug 2008 - Dec 2011
    Fleet
  • Dimension Data Uki
    L2 Microsoft Support Engineer
    Dimension Data Uki Apr 2007 - Aug 2008
    Fleet
  • Natures Craft
    Company Founder, Director And Principal Instructor
    Natures Craft Apr 2008 - Nov 2018
    Founded in 2008 to provide quality bushcraft and wilderness living training courses in the Wiltshire and Hampshire area. Running and leading a multitude of Bushcraft related experiences and training courses teaching individuals and groups of adults from from a variety of ages, backgrounds and experience.Responsible for:• Oversight and leadership of the running of all Natures Craft Bushcraft courses,• Developing new courses and marketing material,• Development and implementation of an internal training programme for instructors,• Creation of training materials and course notes,• Day to day business operations for bookings and accounts,• Design and management of company website and social networking pages.
  • Eds Group
    Infrastructure Specialist
    Eds Group Apr 2006 - Apr 2007
    Hook
  • Steria
    Server Infrastructure Engineer And Problem Mgmt Co-Ordinator
    Steria Aug 2003 - Apr 2006
    Winchester
    Also held the following roles during my tenure:Servicedesk AnalystServer Support Engineer
  • Pinkroccade
    L1 Servicedesk Analyst
    Pinkroccade Aug 2002 - Aug 2003
    Basingstoke
  • Level 3 Communications
    Data Analyst
    Level 3 Communications Aug 2001 - Aug 2002
    Basingstoke

Andy Noble Skills

Microsoft Technology Team Leadership Team Management Itil It Service Management Service Desk Problem Management Incident Management Change Management Service Operations Service Management Service Improvement Managed Services Microsoft Technologies It Operations Management Service Delivery Leadership It Management Technical Support Process Management Business Process Data Center Integration Cisco Technologies Telecommunications Sla It Outsourcing Project Delivery Prince2 Wan Infrastructure Crm Enterprise Software Training Project Planning It Strategy Service Level Agreements

Andy Noble Education Details

  • Raise The Bar
    Raise The Bar
    Excelling In Professional Coaching
  • Ie Business School
    Ie Business School
  • Queen Mary'S College, Basingstoke
    Queen Mary'S College, Basingstoke
    A Levels
  • Cranbourne, Basingstoke
    Cranbourne, Basingstoke

Frequently Asked Questions about Andy Noble

What company does Andy Noble work for?

Andy Noble works for Softwareone

What is Andy Noble's role at the current company?

Andy Noble's current role is Global CoE Lead - Support Services.

What is Andy Noble's email address?

Andy Noble's email address is an****@****ata.com

What schools did Andy Noble attend?

Andy Noble attended Raise The Bar, Ie Business School, Queen Mary's College, Basingstoke, Cranbourne, Basingstoke.

What skills is Andy Noble known for?

Andy Noble has skills like Microsoft Technology, Team Leadership, Team Management, Itil, It Service Management, Service Desk, Problem Management, Incident Management, Change Management, Service Operations, Service Management, Service Improvement.

Who are Andy Noble's colleagues?

Andy Noble's colleagues are Derek Yiu, Neeladri Kali, Ayla Szabo, Koustubh Sinha, Tushar Srivastava, Dennis Alvarado, Bryan Chicaiza Ñacato.

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