Andy Noble Email & Phone Number

Overton, Gb

Overton, Gb

European operational leader for NTT’s Global Business Services (GBS) and the operational relationship with GBS' service providers . Accountable for ensuring services are delivering business value and meeting performance expectations to the European region.Responsible for managing performance, ensuring adherence to SLA/KPIs, and driving improvements in service quality. The primary relationship manager between NTT EU country stakeholders, and external BPO service providers.

Fleet, Hampshire, United Kingdom

The role has accountability for the delivery outcomes for UK&I’s MS client base as well as supporting growth in monthly recurring revenue and renewals. Leadership over the UK based MS team, consisting of over 100 Service Delivery and Support Specialists. Internally the role is responsible for defining departmental strategy and budget, cascading business objectives and targets, and managing the ongoing execution goals thereafter. Externally the role is ultimately responsible for ensuring that service levels, quality objectives and client satisfaction are being provided to the highest standards.

Fleet, Hampshire, United Kingdom

Responsible for maintaining and growing Dimension Data’s UK&I MS client base and accelerating our services-led offerings for our clients. Leading the UK&I MS team, consisting of over 100 Service Delivery and Support Specialists, by defining strategy and budget, cascading business objectives and targets, and managing the ongoing execution goals thereafter.

Fleet, Hampshire

Responsible for the general management and leadership of the UK&I Service Portfolio Enablement, Service Transition, Service Operations and Service Quality and Improvement teams.Responsible for ensuring:• Quality Assurance - Ensuring that newly developed services meet specified requirements at all stages in the introduction into the UK&I. As well as client on-boarding onto these services is successfully managed into Operations.• Quality Control - Ensuring in-life services are delivered to high standards and adhere to defined service levels, critical success factors and key performance indicators. All whilst meeting the high levels of client satisfaction.

Fleet, Hampshire

Responsible for the delivery of all Dimension Data UK Managed Services according to their contracted service levels. Define and manage strategies, operating plans and financial targets in line with Dimension Data’s UK objectives and global strategy. Implement effective methodologies that deliver governance, consistency, repeatability and scale. Delivery of proactive and value added managed services and ITO offerings to clients. Management of operational readiness of new clients and new service take-on. Identify and implementation of continual service improvement activities.Operational management of Microsoft Unified Comms and Collaboration, Data Centre SAN, and Avaya remote support teams and on-site client ITO teams. Operational management of ITSM process management team and Event Monitoring pre/post sales support consultant.

Fleet, Hampshire

Challenged with setting up the new function from scratch to identify and manage improvement intiatives within the UK Managed Services Organisation and develop a culture of CSI into the business.

Fleet, Hampshire

Responsible for management of the UK technical resolver teams consisting of Microsoft, Data Centre and Networking engineers, ranging from L1 – L3. My primary responsibilities are for the ownership, and continual improvement, over the delivery of the services we deliver to our Client base and governing overall performance against the associated operational processes, in line with ITIL V3 framework.My role requires me to work closely with the Lines of Business Managers, portfolio managers and directors to develop new, and improve existing, service offerings in order to further enhance the service capabilities and scope of the team and business.

Fleet

Fleet

Founded in 2008 to provide quality bushcraft and wilderness living training courses in the Wiltshire and Hampshire area. Running and leading a multitude of Bushcraft related experiences and training courses teaching individuals and groups of adults from from a variety of ages, backgrounds and experience.Responsible for:• Oversight and leadership of the running of all Natures Craft Bushcraft courses,• Developing new courses and marketing material,• Development and implementation of an internal training programme for instructors,• Creation of training materials and course notes,• Day to day business operations for bookings and accounts,• Design and management of company website and social networking pages.

Hook

Winchester

Also held the following roles during my tenure:Servicedesk AnalystServer Support Engineer

Basingstoke

Basingstoke

Excelling In Professional Coaching

Education record

A Levels

Education record