Andy Rocha Email & Phone Number

Ponte Vedra Beach, Fl, Us

San Francisco, Ca, Us

Building, scaling & operationalizing customer success motion for Enterprise Accounts. Maximizing & Accelerating Customer Value through adoption of the Databricks unified analytics platform. Core tenets - * Empathy for customers* Data-driven decision making * Systems thinking and an ability to coordinate many different decision makers in an organization.Built and led a team of high performing success engineers and leaders responsible for the retention, growth, and advocacy of large Enterprise and Strategic customers. Responsible for creation of internal success planning processes, customer adoption and health scorecards, user group playbooks, and other scalable program initiatives.

San Francisco, Ca, Us

In this role, Andy manages a team of Customer Success Engineers with post sales ownership of committed customers. His core responsibility is to ensure customers derive maximum value and utilization from the Databricks platform and services such that they adopt, renew, expand and become marketplace champions.

San Francisco, Ca, Us

As a Senior Customer Success Engineer, Andy is responsible for managing relationships with customers through their entire lifecycle by proactively offering ongoing care and service. He ensures that Databricks' customers are experiencing the best services available, enabling them to be successful and becoming enthusiastic Databricks promoters. Andy assists them with tailor-made programs that fit their needs and ensures that Databricks achieves its business and customer success goals in terms of renewal rates, customer satisfaction, expansion, upsell and new opportunities.

Montréal, Québec, Ca

Responsible for providing business expertise, product expertise and appropriate technical support to assist the Sales Team through all stages of the sales process. Assists sales reps in maximizing salesrevenue by developing and presenting innovative product solutions for existing and prospective customers. Customizes and creates demo ware to fit specific industry or prospect requirements, trains, communicates and shares technical knowledge across the sales organization.Coordinates with Sales Operations and Marketing to ensure solution enhancements arecommunicated to the Sales Team, helps collect and assist in the analysis of competitive andcustomer information, and assists in the preparation and staffing of events such as seminars,exhibitions.Works closely with the Ranzal IP team to design go to market BI campaigns, helps develop contentin support of BI campaigns, executes BI campaigns with the sales and IP team, and providesconsulting services associated with these campaigns.Assists with the transition from the sales to the delivery team, organizing and participating in roadmap/visioning sessions, and ongoing project quality assurance and training.

Brighton, East Sussex, Gb

Responsible for making sure Rittman Mead’s managers and consultants in the US are appropriately trained, positioned and managed using a one-on-one, personal style to management. Resources all of Rittman Mead's projects in the US and also manages several of these projects, using and contributing to a delivery framework for documenting issues, progress, budgets and other relevant project information. Key player in sales cycles, writing and negotiating contracts, performing demonstrations and defining resourcing strategy. Oversees the development of some of Rittman Mead’s newest training offerings, and continues to deliver training classes when needed.Contributor to Rittman Mead's overall brand as a blog writer and public speaker. Has presented in several industry conferences such as KScope, Collaborate, BIWA Summit, GAOUG Tech Days and the Rittman Mead BI Forum.

Brighton, East Sussex, Gb

Main resource in the planning, implementation, management, support and training of over 20 business intelligence and analytics projects in many different industries. Expert in coming into organizations and “bridging the gap” between business requirements and IT solutions. This involved not only delivering such solutions, but also ensuring the continuation and enhancement of communication and services.As technical project resource, worked on creating custom OBIEE dimensional models, designing data warehouse models, leading needs assessments, facilitating stakeholder requirements interviews, documenting technical specifications, defining scope and measurable goals, and leading rest of project technical team.Wrote and improved training materials, delivered several training classes and contributed to Rittman Mead's blog.

San Diego, Ca, Us

Managed project and product development of new analysis tool that company deployed to clients. Coordinated tasks, phases and overall progress of project with CTO and software developers. Was the main evangelist of new tool, performing demos to clients and prospects, and managing beta testing. Also supervised product manager responsible for development of reports and queries in legacy product. Communicated progress and expectations to clients and management. Responsible for several changes in procedures, such as automation of client notifications and revision of Software Development Life Cycle.

Peachtree Corners, Ga, Us

Was key developer in team that created a go-to market strategy to deliver a robust, versatile and competitive Oracle Business Intelligence offering with repeatable and replicable results for each client engagement. This package allowed for quick OBIEE projects, fast ROI for clients, and served as the primary BI revenue generator for CD Group. Also responsible for the delivery of this offering to several clients, which involved project management and technical responsibilities such as requirements gathering, installation and configuration of OBIEE tool, status reports, budget management and training. Designed marketing materials, printed collateral and wrote webcast scripts. Regularly delivered such webcasts as well as presented at industry trade shows and conferences. Furthermore, was primary BI trainer and developer of course curriculum and content.Contributed to the first ever internal knowledge base for CD Group and published entries to first ever CD Group technology blog focused on providing useful insight on a variety of Business Intelligence topics.

Peachtree Corners, Ga, Us

Responsible for multiple operational accounting tasks such as invoicing, expenses reimbursement and reconciliation, accounts payable and accounts receivable. Main administrator for internal project management and time and expense entry tool, as well as key member in support and maintenance of financials module in ERP tool (JD Edwards).Assisted with other important accounting tasks such as cash reconciliation, tax filings and payroll.

Armonk, New York, Ny, Us

Part of “first response” support team for members of IBM’s ParterWorld program. Main activities involved tech support for program’s website and portal as well as guiding members on how to comply with various processes.

Member of management trainee program. Learned all aspects of running and managing a rental branch such as accounting, inventory counts, customer service and sales. Contributed to dramatic turnaround in customer service and sales numbers of multiple branches, while learning to manage people and expectations.