Andy Shipp Email & Phone Number

Dallas-Fort Worth Metroplex

Greater Atlanta Area

Contracted to be sole customer advocate and to support the implementation of all voice/data/network operations for a newly acquired customer (250 locations). Managed all customer, vendor, and ADCom interactions for the transition of all customer sites with voice, data, and remote infrastructure monitoring in the contracted 6-month time frame. Managed all customer incident management escalation, coordinated all communication and project planning. Supported the customer on-site, built, and maintained the entire project scope, maintained and developed a project plan, and reported to all executive teams through completion of the project.

Greater Atlanta Area

Recruited to leverage telecom industry relationships to introduce and sell a new SaaS product - Remote Monitoring and Management Software Portfolio for Workstations. Supported the development of marketing collateral and processes for go-to-market strategies. Sought and completed multiple Proof of Concept and live trials and negotiated license agreements. Additionally, represented the entire portfolio of telecom and network products to the enterprise market, including Cloud Services, UCaaS, Voice and Data, and remote infrastructure management.

Greater Atlanta Area

Promoted into direct sales position to retain and expand existing accounts and develop new accounts focusing on the Telecom/Cable/Wireless sector for our new international voice and fraud analytics offering. Led team of account managers to execute sales strategies, customer success metrics, analytic report development, and incident management. Responsible for building relationships with stakeholders and decision-makers, understanding client’s needs and pain points, presenting actionable technology solutions, and securing buy-in for additional sales, upsells, and cross-sells. ♦ Grew total annual sales from $134M to $270M between 2012¬–2015♦ Identified growth opportunities and secured sales through active client development¬–built and cultivated deep relationships with clients such as Time Warner Cable, CenturyLink, Windstream♦ Championed introduction of the company’s new Fraud Mitigation product to clients, leading to one customer’s monthly savings of $250K and leading to the acquisition of all their international business ♦ Spearheaded development of procedures and materials to manage customer care and orders – previously not in place

Greater Atlanta Area

Recruited by executive VP/General Manager to develop and expand into the new business segment with a fledgling domestic and international voice product. Grew total product sales from $40M to $134M and multiplied client-base from 1 to 30. Developed and established a defined sales process and procedures for cultivating prospects into active accounts. Defined protocols for managing customer orders and ensuring customer satisfaction.♦ Hired as the fourth employee and played a key role in establishing internal processes and systems while leading numerous initiatives that drove sales and multiplied revenue.♦ Increased margin each year, starting with $18M in 2007 to $33M in 2012. ♦ Managed and grew the largest customer to over 75% of total revenue for the entire business unit, including establishing multiple long-term exclusive contractual agreements – unprecedented in the industry. ♦ Instrumental in the development and introduction of new technology products which became recognized as market changes.

Greater Atlanta Area

Promoted to manage the Cingular Wireless account. In 18 months, propelled total monthly network services revenues from $12.5M to $26M monthly. ♦ Proactively cultivated relationships and initiated contracts with multiple telecommunications 3rd party vendors to meet clients growing network needs. ♦ Served as the primary contact for the customer, quickly responding and providing resolution to service assurance, provisioning, and billing-related issues. ♦ Provided key client support to successfully augment, maintain, and protect the client’s base revenue and network infrastructure growth.♦ Played a key role in re-establishing interim communications infrastructure due to complete losses resulting from Hurricane Katrina.

Greater Atlanta Area

Recruited to revive sales of the BellSouth branded consumer prepaid calling card product line to Big Box/Enterprise, grocery, and C-store market. Led product repositioning, completely revamped sales process, and renegotiated existing contracts. ♦ Championed development of new marketing and sales programs.♦ Reinvented the relationship with inComm (supplier) to streamline card process to increase sales and improve product development and approval allowing faster to market products♦ Drove sales volumes from $600K monthly to over $1.45M monthly in 2003.

Raleigh-Durham, North Carolina Area

Spearheaded development and execution of innovative sales strategies that delivered as much as 658% increased annual revenue. Led staff of 32 and managed personnel who supported $100M annual revenue. Developed and streamlined processes to manage customer satisfaction and success, and reconstructed reporting tools, activity management standards, compensation plans, and contracts.

Greater St. Louis Area

Recognized with numerous awards for significant contributions over quota. Doubled accounts through marketing, sales, and territorial program management.

Dallas/Fort Worth Area

Bba, Marketing

Activities and Societies: Sigma Chi

Education record

Activities and Societies: Tennis, Soccer