Andy Thomas

Andy Thomas Email and Phone Number

State Markets Manager (VIC and TAS) @ Optus
Melbourne, VIC, AU
Andy Thomas's Location
Melbourne, Victoria, Australia, Australia
About Andy Thomas

𝑾𝒉𝒂𝒕 π’Žπ’š π’„π’π’π’π’†π’‚π’ˆπ’–π’†π’” 𝒂𝒏𝒅 π’”π’•π’‚π’Œπ’†π’‰π’π’π’…π’†π’“π’” π’”π’‚π’š 𝒂𝒃𝒐𝒖𝒕 π’Žπ’†:Passion. Enthusiasm. Energetic. Presence. Can do. Strong ownership mindset.π‘―π’π’˜ 𝒐𝒕𝒉𝒆𝒓𝒔 π’”π’‚π’š π’•π’‰π’†π’š π’†π’™π’‘π’†π’“π’Šπ’†π’π’„π’† π’Žπ’†:Takes the lead. Courage to speak up. Shares knowledge, ideas, and experience. Influences and partners through relationships. Prioritises customer and employee voices. Balances rewards and risks. Stretches into opportunities. Helps others succeed. Open to learning. Curious mindset. 𝑾𝒉𝒂𝒕 π’•π’‰π’†π’š π’”π’‚π’š 𝒂𝒃𝒐𝒖𝒕 𝒕𝒉𝒆 π’Šπ’Žπ’‘π’‚π’„π’• 𝑰 π’Žπ’‚π’Œπ’†:Commercial acumen. Outcomes oriented. Team and organisation success. Constructive agitation to driving progress and outcomes. Continuous improvement. Blue sky thinking.𝑴𝒐𝒓𝒆 𝒂𝒃𝒐𝒖𝒕 π’Žπ’†:Customer and employee experience have been my lasting passion both as a consumer and employee and as a retail and marketing professional and a leader.Working in professional accounting while I completed my business studies gave a keen appreciation of the importance of balancing the experience with the cost to serve and delivering commercially sustainable outcomes.This has enabled me to take a multi-dimensional and strategic approach to the campaigns and events I lead or am teaming with others on. My experience at the front-line retail environment has contributed to my understanding and empathy for our customers’ needs and wants and the experience for our front-line team members and leaders. This informs how I collaborate with cross-functional teams to design effective strategies and implementation plans to achieve and exceed desired outcomes.Not one to settle for the status quo, I am known for speaking up and contributing to ideas to simplify processes, better ways of working, influencing (at times β€œagitating” for) positive change, and helping others succeed.I have been very fortunate and feel very proud to be a three-time winner of a beyond yes Pacesetters Award – an annual travel incentive and conference, rewarding employees who achieve exceptional sales results, meet KPIs and demonstrate the Optus’ core values of customer focus, challenger spirit, teamwork, integrity, and personal excellence.My odd socks collection is one way of demonstrating my individuality and uniqueness which has been many a conversation starter. An avid foodie and a mental health advocate, I am also an aspiring marathon runner. Alfie, born in early 2022, constantly amazes me with his curiosity, unbounding energy and sense of adventure. Seeing the world through his eyes has been an immense joy.

Andy Thomas's Current Company Details
Optus

Optus

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State Markets Manager (VIC and TAS)
Melbourne, VIC, AU
Website:
optus.com.au
Employees:
10667
Andy Thomas Work Experience Details
  • Optus
    State Markets Manager (Vic And Tas)
    Optus
    Melbourne, Vic, Au
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  • Optus
    State Markets Manager (Vic/Tas)
    Optus Jun 2024 - Present
    Melbourne
    The State Markets Manager in the Retail Sales team is accountable for driving a combination of Metro, Regional and State-wide strategic initiatives that drive incremental Retail sales, revenue and Market share growth. With a customer-first approach, focus areas include to:- Lead, define, plan and execute a State Marketing Plan comprising bespoke and localised marketing strategies tailored to key segments across both Metro and Regional geographies to achieve these goals.- deliver through innovative and engaging strategies working closely and collaboratively with the State Manager and their direct reports.- collaborate with and influence a wide network of internal and external stakeholders critical to achieving the commercial objectives of this role and the State Marketing Plan.
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  • Optus
    Melbourne Metro Marketing Manager
    Optus Jul 2022 - Present
    Melbourne, Victoria, Australia
    Reports to the State Manager for Victoria and Tasmaniaβ€’ Using data, analytics, and customer sentiments to identify key trends and insights to drive strategy and decision making. β€’ Monitoring industry developments, trends, and competitor activity and recommending new approaches that enhances successful outcomes aligned to customers’ needs and wants.β€’ Shaping and evolving the marketing plan continually by collaborating with and communicating the plan and innovation ideas to key internal and external stakeholders.β€’ Collaborating with and coordinating cross-functional teams to design, develop and implement innovative strategies, campaigns, events, partnerships, and experiments that grow revenue and customer base, and enhance brand awareness.β€’ Building and maintaining strong trusted relationships with key internal and external stakeholders, partners, agencies, and vendors.β€’ Utilising print, digital, social media and in-person communication channels to reach and engage with relevant target audiences.β€’ Managing and negotiating budgets that enables delivery of agreed outcomes and optimising ROI and ROE.β€’ Reporting on key performance indicators to measure the effectiveness and performance of campaigns including forecasts, budget, post-implementation reviews and continuous improvement.β€’ Leading and actively participating in local and organisational-wide projects and initiatives: o Retail People Stream Lead – simplifying processes that deliver better outcomes for front line team members and leaders. o β€œWays of working” Co-Lead – creating more effective communication between teams. o Lease line hardware review and recommendations – delivering greater efficacy to the presence of our stores.
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  • Optus
    Area Manager
    Optus Jun 2015 - Jul 2022
    Victoria, Australia
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  • Optus
    Store Manager
    Optus Mar 2013 - Jun 2015
    Highpoint/Bourke St Mall
    Responsibilities include;Meeting and exceeding monthly KPI's across a variety of sales, customer experience and operational measuresCoaching and developing staff in both operational and sales skillsSeeking to maximise profitability through optimising process flows and labour modelsCreating a sales focused and customer centric cultureHighlights include;I was sought out to contribute to the task force responsible for developing and refining Optus' internal Rewards & Recognition schemeI was recognised by the business in my first year at Optus as a high performing Store Manager at our annual conference and rewarded with a trip to Shanghai and in my second year with a trip to HawaiiOpening the new flagship store in Melbourne CBDSeconded on a 3 month project to manage both Bourke St and Bourke St Mall stores
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  • Vodafone Hutchinson Australia
    Assistant Manager/Manager
    Vodafone Hutchinson Australia Sep 2011 - Feb 2013
    Various
    Key responsibilities- Implementation of strategies to ensure the store achieved daily, weekly and targets across various KPI'S - Ensure compliance with operational standards - Coaching and development of team which involved; training, performance counselling, behavioural concerns, personal development and succession planning - Cascading company goals and objectives to team - Resolving complex customer issues and creating brand - Completing the store roster to ensure customer flow is managed accordingly Key achievements - Coordinating and implementing a customer experience trial in the flagship store in Melbourne - Consistently achieving key performance indicators and showing growth in monthly targets in all stores that I managed- Leading a project with my peers to create a standardised sales coaching program which was rolled out to 8 stores in the state
  • Vodafone Hutchinson Australia
    Casual/Full Time Employee
    Vodafone Hutchinson Australia Apr 2010 - May 2011
    Various
    Key responsibilities - Meeting daily, weekly and monthly sales targets across a number of different KPI's - Delivering an exceptional customer experience - Cash and EFTPOS - Recommending various products to customers based on their individual needs Additional - Trained a number of staff members at various levels of experience (Casual, Full Time Employees and Assistant Managers) in company policies and system knowledge - Engaged in coaching and mentoring of staff to improve customer service and sales skills - Assisted management team in maintaining operational compliance
  • Pwc
    Accountant (Co-Op)
    Pwc Dec 2008 - Feb 2010
    Melbourne
    15 month placement as part of my Bachelor of Professional Accountancy
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Andy Thomas Education Details

Frequently Asked Questions about Andy Thomas

What company does Andy Thomas work for?

Andy Thomas works for Optus

What is Andy Thomas's role at the current company?

Andy Thomas's current role is State Markets Manager (VIC and TAS).

What schools did Andy Thomas attend?

Andy Thomas attended Rmit University.

Who are Andy Thomas's colleagues?

Andy Thomas's colleagues are Tom Wid, Sean Campbell, Sophie Li, Iby Minkara, Aidan Lloyd, Seth Cornwall, Peter V..

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