As an impact-driven leader, I bring a diverse skill set in product management, professional services, and support operations. With a strong focus on customer needs and strategic growth, I excel at bridging the gap between technical teams and business objectives. I’ve successfully led cross-functional projects, managed complex escalations, and delivered tailored solutions that enhance efficiency and drive customer satisfaction. Whether optimising product features, overseeing support functions, or consulting on technical services, I thrive in roles that require a blend of technical expertise, customer insights, and leadership.With 5 years of product management experience, I’ve worked with multiple dev teams across Romania, Portugal, and the UK, collaborating with multi-functional squads across different codebases and platforms. In my 15+ years in Email, Digital Marketing & SaaS, I’ve performed, managed, and trained others in a wide range of customer-facing roles.Throughout my career, I’ve consistently empathised with customers, using my problem-solving skills and big-picture thinking to uncover root causes and provide holistic improvements to both customer and product strategy. These insights have influenced product development even before I formally took on a product role.In management and coaching, I encourage colleagues to enjoy the journey, think critically about processes, and continuously learn—especially in response to new tech like AI. I believe in sharing knowledge and empowering teams to evolve and stay ahead of the curve, passing on as much as I learn to create room for continued growth.I’m known for quickly mastering new software and often find myself becoming a specialist or admin for tools across different teams—whether it’s Jira for dev, iPassS tools & SMS portals in tech, or Zendesk in support.I’m a fair coder, using Python & SQL for data analysis and API work, with some JavaScript & HTML for tool development. I’ve occasionally found time to hardcode some marketing emails.My dedication to email deliverability once earned me the nickname 'Captain Inbox,' and I’ve had the opportunity to speak at seminars both online and in person, sharing my expertise and representing my brand and industry.