Andy Varney Email & Phone Number

Milton Keynes, England, United Kingdom

Kensworth, England, United Kingdom

• In this role, I direct daily operations of every dimension in the NOC. Conduct the service evaluations with clientele. I advocate IOT Lorawan/Gateways and Sensors at IOT Scotland. I manage support renewals including.
• Identified need for skills improvement and conducted training sessions for staff that enhanced efficiency.
• Established PDRs for team leadership, sets objectives aligned with North's values.

• I achieved successful establishment and operational readiness of NOC 24/7 team, overseeing its inception and deployment. Managed escalations effectively through adept incident management. I streamlined NOC team.
• Gained comprehensive understanding of end-to-end project delivery processes from transition to support.
• Implemented new LAN SD-WAN based on Aruba/Silverpeak Technologies
• Oversaw transition of sites from early life support to full-fledged support operations.

• I streamlined transition process for the technical support team including process documentation, knowledge transfer sessions, and thorough staff training. I developed training plans and implemented standard working.
• Reduced customer downtime by optimising shift and non-shift worker schedules to effectively handle major service failures.
• Boosted operational efficiency by managing sickness and holiday cover.

• During the role, I directed ITIL processes at managerial level, encompassing incidents, events, problems, and changes. I engaged in bridge calls and managed communications to customers and partners. Managed daily.
• Achieved fully resilient service, boosted availability, and substantially reduced major incidents.
• Led transition process, created support arrangements, organised training sessions, and seamless team handovers for approximately 100 customers.
• Updated monitoring tools and documentation, maintained device coverage, employed robust backup procedures, and validated support team access.
• Served as change manager for client on failing account, maximising service and customer satisfaction scores.

Northampton, United Kingdom

Key Achievement June 2014 Successfully transitioned the NOC from High Wycombe to Birstall in Leeds this included the interviewing & recruitment of new staff and parallel running - this was all achieved with no disruption to our customer base.An experienced individual with a proven track record that is responsible for the operational support of 70+ plus.