Andy Tate Email & Phone Number

Guildford, United Kingdom

Acting as the main point of contact for existing clients.Actively managing customer feedback or enquiries.Managing the existing customer base encouraging them to renew their contracts and/or sell new products to them.Continuing to build positive customer relationships.Providing accurate and timely reports on direct customer activity.Maintaining a.

Responsibility for and accountability in providing full end user support to Azzurri Mobile’s Business customers – Specifically around network carrier products and services as well as manufacturer hardware & device support.Conversant on Pricing and Tariff information to manage enquires effectively and provide best practice advice.Control, manage and action.

Responsibility for processing all inbound network and 3rd party/supplier updates Ongoing maintenance of the online Mobile Knowledgebase Customer follow up – courtesy calls, to confirm closure and ensure customer satisfaction Responsibility for the allocation of all new Kingfisher tickets Responsibility for the reallocation of Kingfisher tickets during.

Advising clients on products, costs and lead times.Contacting suppliers and negotiating deliveries and prices.Dealing with staff I.T. issues including troubleshooting, purchases of replacement goods as well as project managing the integration of Microsoft Dynamics 2009 to replace Equinox. Liaising with the head office I.T. Support based overseas.Contacting.

Responsible for controlling the 4th Party repair cycle and managing customer expectation by ensuring repair SLAs are met. Responsible for negotiating the best price for repairs. Contacting new suppliers with a view to negotiating new business.Maintaining part supply lines and workmanship quality assessment. Ensuring the accuracy of repair orders and.

Managing a team of four employees working within the site to maintenance programme. Maintaining customer satisfaction as well as ensuring that all beverages sold meet company quality control requirements.

Gnvq Business Studies Advanced

Gnvq Business Studies Intermediate

Education record