Andy Wilken Email & Phone Number

Provide IT support to employees and elected officials in the City of Oak Creek.

Greater Milwaukee Area

Provide general IT support and solutions. Implemented and managed Office 365 for small businesses.Provide support to remote workers.

West Palm Beach, Florida Area

Perform initial installations and implementations of the software, customized for each customer. This requires coordinating with local medical and IT team members. Provide continuing remote support during normal office hours and on a rotating on call schedule for full 24/7 coverage.Created a script to automate the updating process, which had previously been done manually taking up to 10 minutes per workstation. The script reduced this time to under 3 minutes.Work with project managers at the customer sites to create custom queries and reports to mine data from the database.Conduct training sessions for new and existing customers, to ensure they are familiar with all features of the software and its administration.Work closely with the development team to enhance the product by responding to customer requests.Perform QA testing on new builds of the software.

Greater Milwaukee Area

Support and Maintain all hardware and software for all desktops and notebooks for the company nationwide.Create and maintain users in Active Directory.Implement WSUS to manage Microsoft updates that were previously the responsibility of each computer user.Implement a Dell Kace appliance to manage computer inventory, IT help desk trouble tickets and automated patching of non-Microsoft software.Manage all software licensing to ensure compliance.Work with vendors to purchase replacement computers, software licensing and other computer accessories.Perform local and remote troubleshooting and to PC desktops, laptops, and laser printers.

Germantown, Wi

I was the only full time member of the IT staff and was responsible for all aspects of the IT systems. The corporate headquarters is located in Wisconsin and there is also a facility located in Arkansas. The support I provided included both the users’ desktops and company servers in both locations.

Greater Milwaukee Area

Create automated reports using Excel, Access and VBA to display results of surveys, including statistical significance testing.Create web surveys using a company created template for uniformity.Perform QA testing on web surveys to ensure proper operation.Program ReadSoft to automatically read printed surveys.

Certifications, Systems Administration

B.S., Math

Activities and Societies: Treasurer of the Student SenateInvolved in student senate as Treasurer.