Andy Worby Email & Phone Number

Loughborough, Gb

Neuhausen, Schaffhausen, Ch

Neuhausen, Schaffhausen, Ch

Neuhausen, Schaffhausen, Ch

Family owned and run business, focusing on renovations and home improvements within the residential sector.Expanding existing family business for growth and move into renovations business. Including re-brand, new business plan, set-up of new limited company, marketing plan, as well as hands-on day-to-day operations. Working in partnership with other family members.

Delivering continuous improvement and Lean Six Sigma tools and methodologies into operational andproduction-focused activities. Hands-on process mapping, value assessment and improvement;implementation of new working approaches; review and improvement of Mistake Proofing, 5S, VisualSystems and other similar tools. Targeted improvement of operational flow and quality systems.

Boca Raton, Florida, Us

Headed daily activity of a three-year transformation programme for the Viking brand across Europe, including strategy development, process integration and standardisation, headcount reduction, LSS blackbelt and greenbelt projects, and ongoing continuous improvement activity. Designed future business blueprint with delivery roadmap for four major business functions using AIM methodology. Expertly involved in full process mapping and value assessment to generate a prioritised improvement programme for critical and high-return processes. Commanded CI team running a suite of programmes and projects using Lean Six Sigma, Prince 2 and Agile Project Management techniques.♦ Developed, trained, and headed new continuous improvement team to actively support business. Played a key role to establish governance and control structures within the Business Transformation Office.♦ Successfully led business transformation programme process, approach, and methodology resulting in cost savings and reducing overall headcount by 20%.♦ Assessed training needs, planned and organised change management training programme, trained 300 skilled ‘change agents’ to cascade a tailored change approach and methodology across a 6500-strong European associate base.♦ Directed ‘Ideal Future State’ business design in support of transformation programme target achievement and alignment with rest of the business.♦ Initiated a successful new and improved marketing campaign process to achieve OTAC campaign targets for Viking brand.

Boca Raton, Florida, Us

Generated business growth through establishing and implementing sales operations activities,including CRM, sales systems, and tooling across Europe.♦ Developed robust strategy and supervised rollout and update programme forSalesforce.com across Office Depot Europe.♦ Directed cross-country and cross-discipline collaboration to design and implementa pan-European Sales Ops blueprint across 14 countries to standardise structure,improve operational activity and optimise cost and headcount.♦ Provided six months on-site consulting and expertise support for strugglingSwedish contract sales business to improve operational efficiency and achievesales and cost targets.

Boca Raton, Florida, Us

Built an accomplished day-to-day sales operations business unit supporting £300m contract salesbusiness. Included eBusiness, reporting and analysis, data and price management, bidmanagement and customer implementation. Handled daily activities of sales operations teamscomprising 100 associates.♦ Created new unified Sales Operations team from disparate resources spreadacross the business to provide improved and more effective support to front-lineselling teams. Reviewed and redesigned operational processes, tooling andresourcing to improve service whilst reducing cost.♦ Deployed Salesforce.com to 500 field and phone based sales personnel, resultingin improving margin by £5m in first five years – project cost £750k.♦ Deployed brand new sales support tool named ‘Compass’ to provide salesassociates with greater and easier access to customer information, data,reporting and insights. Also granted greater access and control over customerpricing and profitability.♦ Skilfully delivered new “Balanced Scorecard” business measurement tool forcontract sales business, delivering improved governance and accountability, newKPIs and compliance reporting.♦ Performed duties as a business owner and leader delivering a £2m SAP ERPupgrade project supporting £300m UK contract sales business.

Boca Raton, Florida, Us

Management of European merchandising operations and support teams looking after systems and tooling, data, reporting, supplier planning and control, and major organisational change projects.♦ Led the reorganisation of Merchandising Operations with centralisation of selected operational activities into the European core function. ♦ Conducted a full business process improvement programme across European Merchandising in order to support the new centralised operational approach and achieve local headcount optimisation targets.♦ Day-to-day leadership of merchandising operations teams circa 40 associates.

Boca Raton, Florida, Us

Development of big impact business initiatives driving significant sales and margin growth.♦ Launched first dedicated environmental catalogue to the contract sales businesses across UK/IE, Germany, Netherlands and France.♦ Developed a go-to-market strategy for a new Print Depot service proposition - delivering print solutions into SoHo, SME and Mid-sized businesses.

Boca Raton, Florida, Us

European functional head of e-commerce related activities across Europe under the Viking Direct mail order brand. Role highlights:• Strategic management of European e-commerce business unit generating combined revenues in excess of €€270m per annum (2006).• Responsibility for managing 20 commercial websites across 11 countries and 6 country/territory e-commerce support teams.• Sales, promotional and departmental budget responsibility.• Identifying, developing and implementing new products, services and technologies to enhance online offering.• Appointment of pan-European service providers to support key online marketing activities, e.g. SEO, SEM, email marketing.• Creation of new European team structure to meet changing business and market needs. Concurrent development of new best practice and business processes.• Collaboration with other European and local business units to identify and develop areas of opportunity.

Boca Raton, Florida, Us

Operational management of Office Depot & Viking Direct e-commerce teams managing €85m online sales (2003) and the launch of multiple new online services and capabilities:• Creation, development and execution of online marketing initiatives, including email marketing, affiliate programmes, SEM and a variety of offline activities.• Day-to-day and strategic management of e-commerce business in UK and Ireland.• Responsibility for four transactional websites across two countries and two brands.• Direct management of e-commerce support team.• Local country sales, promotional and departmental budget responsibility.

Cranleigh, Surrey, Gb

J.E.M. Marketing is a response fulfilment company, specialising in supporting business that sell goods and services through off-the-page advertising, mail order catalogue, or on the web.The main component of my role was to develop the web fulfilment side of the business, providing a mechanism for web customers to purchase goods and for us to receive the order, pick, pack and dispatch.Here are some role highlights:• Development of new e-commerce fulfilment strategy• New client acquisition and business development• Account management of diverse client portfolio• Responsibility for company e-commerce, email & website systems

Operations management of a start-up outdoor leisure equipment importer and distributor, selling into multiple consumer markets. Role highlights:• Product sourcing, development and delivery to market• Marketing and advertising strategy and campaign execution• Recruitment of sales force and key retail outlets• Development and management of IT systems to support the business