Andy Yeates Email & Phone Number

Bristol, United Kingdom

I am responsible for auditing a range of Facilities services across all AWP sites. I monitor 'in house' services against National Standards and the Service Level Agreements for external contractors. I report on service failures, monitor corrective action and am responsible for sign off when complete. I also undertake some contract development and management of services.I attend the Patient Led Assessments of the Care Environment and work on the Trust Wide Infection Control Management Group. I attend planned and unannounced Infection Control audits as appropriate and ensure that standards, regulations and legislation have been followed with regards to cleanliness.I provide monthly, quarterly and ad-hoc reports on service levels and contribute to processes designed to deliver operational improvements.

Bath And Paulton

My responsibilities involved working as a Car Controller, Centre and Shift Coordinator. Based at the RUH Bath I managed all calls requiring a home visit by a GP. I also allocated and despatched calls to Urgent Care Centres and other service providers. Using in house systems I monitored calls dispatched to BDUC in line with National and Local quality standards.

Bristol

Day to day management of a building materials reclamation business. Duties included dealing with customer enquiries both face to face and by telephone. Responsible for sales, arranging deliveries and accountable for payment receipts and credit control. Supervision of two members of staff.

Bristol And London

Responsible for a range of research projects associated with brand recognition, new product development, advertising awareness and customer satisfaction. Responsible for complete project life cycle including interpretation and presentation of results to directors and senior staff.

Bristol

Duties included providing a range of economic, electricity sales and maximum demand forecasts. Developed a weather and calendar correction model to interpret underlying trends in sales data. Designed and managed a series of customer satisfaction surveys.

Bachelor Of Science (Hons), International/Global Studies, 2:1

Diploma In Politics And Government, Pass

Btec Hnc Business And Finance, (Distinction)

Education record