Andy Roche Email & Phone Number

Kissimmee, Fl, Us

Orlando, Florida, United States

Perform on-site or in-house maintenance and repair of customer equipment. Troubleshoot computer software, system errors, and repair organization's hardware. Must be comfortable swapping hardware parts such as RAM, power supply, mobos, HDD's, SSD's. Must install Windows operating system on new or formatted HDD's/SSD's and configure properly. Change DNS servers and configure IP addresses oncomputer systems as needed. Use mechanical aptitude to troubleshoot automatic coin machines independently in assigned area. Must be able to swap bad cameras/lenses as needed. Interact directly with client in assigned area and in other areas around toll system. Effectively use work order system and inventory system to track and document maintenance and repair activity. Keep track of all current equipment on work vehicle and maintain safe driving at all times. Requires excellent time management to meet contract requirements.

Kissimmee, Florida, United States

Provide in-person support to customers in their homes and businesses. Perform basic to complex installations using coax/ethernet cables, amplifiers, & splitters. Troubleshoot & repair of video, internet, phone services from tap to CPE or other demark locations for residential customers. Test & repair network hardware services, as well as internal services within Charter Facilities. Provide exceptional service to customers as well as their technical reps, ensuring that Charter services interface as expected with business systems. Must be comfortable working in tight spaces such as attics and crawl spaces. Keep track of all PPE and work tools. Tech must be able to use various software programs to track and monitor customer equipment such as modems/routers/cable boxes to identify potential problems. Ability to carry up to 100lbs and able to handle large ladders & climb poles to access taps.

Kissimmee, Florida, United States

Assist father with cabinet installs and manage paperwork / jobs.

Orlando, Florida Area

Climbing and working at elevated heights of 50ft+. Install and remove advertising copy on OUTFRONT Media structures to meet client expectations. Attend regular safety meetings and follow all company safety rules and regulations. Keep an accurate report of all issues encountered while on the job. Ensure all sites are properly maintained in accordance with company standards. Accurately complete all work orders and turn into manager at the end of each shift. Maintenance and weekly inspection of company truck, tools, equipment and other company materials. Use power tools such as jigsaws to create billboard extensions made with plywood/wood supports. Operating and managing industrial forklift to load and unload materials and deliveries and move them to and from storage areas. Responsible for taking completion photo after job is finished. Maintaining records of work orders and logging vinyls into the system at the end of the day.

7625 Sinclair Rd, Kissimmee, Fl 34747

Monitor climbers on high ropes courses at all times. If a rescue must be done, rescue guide must be physically able to belay self up 20-35 ft poles to reach climbers and belay them down to safety quickly & efficiently. Inspect, manage, and upkeep high ropes courses every day to ensure a quality and safe experience for all climbers. Must be able to perform a series of different rescues on all courses, games, and zip lines ranging from different scenarios. Must have excellent people skills and be able to teach large groups about climbing, zip lining gear, harnessing and park safety.

Kissimmee, Fl

Preparing taxes and reviewing all tax preparer's returns before e-filing. Hiring and training new tax preparers on up to date tax law. Constantly motivate team and challenge their tax knowledge every day. Create marketing strategies and have a daily plan ready for the team to follow. Check refund statuses and follow up with clients to confirm they received their refunds in a timely matter. Ran personal and business errands for owner.

Kissimmee

Able to deal with high stress situations, incident response and risk management. Speak with customers to gain an understanding of their needs, and offer possible solutions. Manage and resolve customer complaints and ensure prompt resolution. Hire and train new employees on data entry software and HIPPA policies/procedures. Able to handle a high volume of inbound/outbound calls and seek to create a positive experience for each caller. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Able to handle high volume of calls both inbound & outbound. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Exceptional customer service, active listening, verbal/written communication skills, and professional phone voice. Understanding of company products, services, and policies. Proficiency with computers and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Implementation, reviewing, and improving upon all call center policies, procedures, and service standards. Supervision of up to 10 operators and 4 dispatchers. Maintaining office clean at all times and keeping track of office supplies.

Orlando

Understanding automobiles by studying characteristics, capabilities, features, and comparing and contrasting competitive models. Developed buyers by maintaining rapport with previous customers. Demonstrate automobiles by explaining capabilities, and features. Taking test drives, explaining warranties and services. Close sales by overcoming objections and negotiating price.

Ux/Ui, Coding, And Data

High School Diploma

Technical Support Fundamentals, Information Technology