WHO AM I Bachelor in Computer Engineering with over two decades of experience in enterprise customer engagement, technical sales, service management, and development. Transitioned from developer role to customer engagement and service management role.. Worked in India, Germany, Switzerland, UK and USA.CURRENT ROLEAssist the sales team in discovery calls, building POC's with Snaplogic's Low / No code unified IaaS platform. Integration with cloud warehouse solutions, driving full pushdown optimization for ELT use cases.ACCOMPLISHMENTSMigrated major satellite monitoring organization with constant failure points to cloud thereby ensuring stability of services.Increased automation for BPO customer by increasing automation scope and evangelized the automation solution to other clients.Improved the incident resolution for a Global retails customer dabbling with multiple incident tools and long winded resolution process. Revamped their use cases to report on various failure points thus fixing them in phased manner.
Listed skills include Itil, It Service Management, Cloud Computing, Unix, and 38 others.