Experienced Senior IT operations and solution architect with a demonstrated history of working in the Oil field, IT Solution, and finance industries, spanning there GCC Countries. Technical Solution Lead on programs through the project deployment lifecycle, defining requirements, research, design plan, implementations & support services. Worked on IT Datacentre, Cloud computing & IT delivery operations. Skilled in Windows Server, Operations Management, VMware, CITRIX, VDI and Team Leadership. Managed all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets.

 Administrated Single Sign On (SSO) Application (Deploying application, Troubleshooting).Supported all Mashreq employees with more than 60+ Applications and VDI users via VASCO console: Reset/Creation Profile, assist/guide users to login. Provided support on Windows OS, MS Office suite, IP Phones, Skype for business, file sharing, Symantec Endpoint Protection, Good for Enterprise. Created and detailed trouble tickets and entered them into a database and correctly referred them to the appropriate team members. Achievements I was an integral part of Cisco Managed Switch Replacement across UAE and helped Network Team in replacing all Un-Managed to Cisco Catalyst Managed Switches at our UAE Datacentre and Remaining 8 Branches. I have recommended and administrated and configured Network and voice Infrastructure (Routers, Core & Edge Switches, all voice equipment) facilitating effective communicationAdministrated AAA System. I have optimized the Network Infrastructure within the Regional Office, Disaster Recovery site and Branches, reduced downtime by half.

 Provided level 2 application and technical support whilst managing database migrations, merges, and splits for new and existing clients. Troubleshot server and client-side issues remotely, created Systems Documentation mapping IT infrastructure components and line of business applications. Maintained Business Continuity and Disaster recovery plans with regular checks and reports, liaising with major 3rd party hardware and software vendors and specialist support staff to isolate and resolve hardware and software faults. Responded proactively to alerts received from routers, switches, servers, and application ensuring early fault detection and a preventative approach to IT service failures, prioritized work queues ensuring high impact incidents and VIP users requests are serviced immediately. Provided daily and regular feedback to users regarding IT service outages and pending service requests.Achievements Service delivery standards are designed to achieve a higher level of productivity, efficiency, reliability, and security with a proven global delivery standard.

 Installed & configured Windows Win7, Win8, Outlook and LAN. Managed end- users day-to-day support\windows backup. Worked with Active Directory to build user network profiles, reset passwords, unlock accounts,  Performed Functional testing on Inventory Management, Software Management and Virtual Network Management. Maintained Web-based software services such as e-mail, marketing communication and document management applications accessible through a browser. Managed virtual servers with unique IP addresses, blocks of storage and an application that customers use for access, Achievements Efficiently managed the project management software, EPTL enabling the execution of projects more efficiently.

 Performed daily system administration tasks to make sure maximum system performance availability, installing, maintenance and OS management. Worked closely with end users and other IT members to make sure technical issues are resolved and participate in multiple IT projects. Installed various software and hardware components or set up alternate operating system as demanded by organizational needs. Performed troubleshooting and assisted users with point of sales, assistant checkouts and back office, Incident logging and escalation. Maintained LDAP, Active Directory accounts and Identity management accounts.Handled Inbound calls and escalated incidents to support groups as per SLA.Achievements:  Logging incidence and issues, according to severity level and impact, performed effective diagnostics and provided regular updates to customer- complaints reduced by 30% in the 2009 quarter. Performed follow-up calls on incidents and changed priority level based on the business trade impacted business outcome. Profit grew by 10% every year.