Anees Sulaiman Email & Phone Number

Trivandrum, Kerala, India

• Provided comprehensive IT support to employees, faculty, and students at SCTIMST.• Utilized ticketing tools to track and manage technical requests efficiently.• Demonstrated proficiency in Basic Windows Active Directory skills, including user creation and password resetting.• Conducted computer hardware troubleshooting to resolve software and hardware issues.• Assisted with group policy setup and management to enhance system security and performance.• Conducted network troubleshooting to resolve connectivity issues and ensure seamless network performance.• Addressed printer and scanner issues, ensuring smooth operations of peripheral devices.• Implemented system upgrades, backup solutions and antivirus measures to safeguard data and systems.• Provided technical guidance and support to team members.• Maintained knowledge support base regarding equipment warranties and repair needs.

Al Batinah Region, Oman

• Responded to calls from employees and provided technical support for hardware and software issues.• Conducted troubleshooting of computer hardware, software, and printer problems.• Delivered remote support to address technical issues and minimize downtime.• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Documented support interactions for future reference.• Researched product and issue resolution tactics to address customer concerns.• Responded to customer inquiries and provided technical assistance over phone and in person.

Kavalayoor, Kerala

• Assisted with computer hardware and software troubleshooting for employees at LSGD.• Conducted network troubleshooting to maintain a stable and secure network infrastructure.• Addressed printer and scanner issues to ensure efficient document management.• Implemented backup solutions to safeguard critical data from loss.• Ensured antivirus measures were up to date to protect systems from potential threats.• Handled user creation and password resetting tasks efficiently.• Assisted in the setup and management of group policies to enhance system security.• Logged inventory of functioning systems to maintain user accessibility.

Trivandrum, Kerala, India

• Developed engaging and effective lesson plans to cater to students’ academic needs.• Maintained regular communication with parents, students, and faculty to provide progress updates and discuss instructional strategies.• Prepared and administered quizzes, tests, and examinations to evaluate student learning.• Completed mid-term student progress reports to highlight strengths and areas for improvement.• Utilized innovative teaching methods to foster a positive learning environment.

Thrissur

• Configured hardware, software, and devices to set up workstations for employees and students.• Installed new or upgraded hardware and software, managing the entire installation process to achieve high user satisfaction.• Maintained an accurate inventory of installed desktop hardware and software components, ensuring seamless asset tracking• Provided personalized guidance to individuals in basic troubleshooting tasks, empowering them to handle minor issues independently.• Collaborated with vendors to locate replacement components and resolve advanced problems, demonstrating excellent vendor management skills.• Managed Windows Server environment, ensuring system stability, security, and performance.

Python Programming With Django, Computer Programming

Diploma, Computer Hardware And Maintenance, Second Class

Activities and Societies: Class leader, participated in college ats festivals and sports.Scored second class with 63% marks in Diploma.

Higher Secondary, Computer Science, First Class

Activities and Societies: Participated in Sports Club, Computer Club, and school festivals, obtained first place in folk art named "Kol.

High School Diploma, Kerala State Syllabus, First Class

Activities and Societies: Class leader, English Club leader, achieved first place in drama.Obtained First class mark with distinction.