Aneeta Mary Karathra Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Handled daily operations and IT project for 300+ users.• Served as Tier-2 point of contact for researching, diagnosing, documenting and resolving various issues.• Trained over 350 employees on using different applications like Microsoft Office Apps, imparting necessary knowledge, skills and expertise. • Created an effective and productive online documentation platform to help employees resolve daily issues.• Coordinated and arranged the relationship among many development teams and other functional departments, and outside IT product suppliers to ensure project progress, cross-functional cooperation and outsourcing results.• Performed 50+ hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups and configuring applications• Spearheaded end-user upgrade for 300+ PCs to Microsoft Windows 10.

Waterloo, Ontario, Canada

• Triage and support internal user through JIRA ticketing system.• Testing and debugging applications before rolling out to users.• Administer BlackBerry Enterprise Server (BES) and monitor other servers• Assisting escalated tickets on Enterprise Mobility Management system and Mailbox.• Migrate end users and services between on premise and cloud-based systems.• Develop automation scripts using PowerShell commands.• Office 365 and Active Directory administration and licensing.• Created, modified and removed mailboxes, distribution lists and meeting rooms in Exchange• Message tracking and exporting confidential details on request of legal department.

Hyderabad Area, India

• Implement and maintained anti-virus, security software and patches weekly.• Efficiently monitored servers and added users and groups and reset passwords for users.• Documented reports and submitted to higher management on health of machines and security threats weekly.• Audited and documented degaussing hard disk for Offshore Development Center (ODC).• Achieved targeted goals assigned by manager.• Setup exchange and pop email accounts for all the users.• Monitored, diagnosed and rectified hardware issues in end user workstations.• Assisted and instructed users on Microsoft office products and customized application defaults.• Facilitated asset inventory sheets on daily basis for risk team to keep track on the inventory records.

Post Graduation Diploma, Information Technology Professional

Activities and Societies: Millennium Corporation, Phoenix WorkshopManage and Implement Disaster Recovery Implement, manage, and maintain.

Bachelor'S Degree, Computer Application

Activities and Societies: General CouncilCompleted coursework in computer networks, C++, Java, HTML, ASP.Net, DBMS