Anel Behric Email & Phone Number

Cincinnati, Oh, Us

United States

Managing and maintaining the ticketing system, including workflow design, reporting, and process improvement.Managing and supporting critical company technologies, including Google Workspace, Slack, Zendesk, Salesforce, Jira, Atlassian, and other SaaS platforms.Implementing and enforcing security policies, procedures, and best practices to protect company data and ensure compliance with industry regulations.Managing relationships with third-party vendors, including software and hardware providers, to ensure optimal service and support.Managing the onboarding and offboarding processes for employees, ensuring that new hires have the necessary equipment and access while securely decommissioning accounts and assets of departing employees.Overseeing the annual IT budget and ensuring cost-effectiveness.Overseeing system implementations, testing, and issue resolution in line with project management methodologies.Evaluating and continuously improving current business processes, providing expertise on system applications.Evaluating the effectiveness of third-party IT expenditures.Oversee and manage the deployment of IT tools.Managing the selection, deployment, and optimization of cloud-based business systemsthat enhance operational efficiency and support our growth objectives. Identify and addressshadow IT issues, ensuring that all technology used within the organization is secure,compliant, and aligns with our IT strategy

United States

Managed Google Workspace environments for enterprise customers with 2K or more useraccounts.Administered SaaS apps & integrations (Okta, Slack, Zoom, Zendesk, Confluence, etc.)Provided support for infrastructure and SaaS application issuesPerformed user onboarding and offboarding tasks as they related to hardware, SaaS apps andidentity accessImplemented Data Loss Prevention (DLP) for multiple customers according to their needs.Managed DNS, Mail Routing, SMTP configurations, SPF, DKIM, and DMARC.Developed and implemented policies to enhance the security of IT processes.Covered support tickets daily for Google Workspace, O365, and SaaS apps.Developed a Google Workspace training program for admins and end-users as an offeringto customers.Delivered comprehensive live training for Google Workspace administrators and end-users, including Drive, Gmail, Meet, Chat, and Calendar.Conducted domain security audits for clients and actively strengthened organizationalsecurity measures.

United States

Managed Internal and client Google Workspace Environments.Collaborate with cross-functional teams to design, develop, and implement features for Google Workspace products.Worked on a variety of projects, from small bug fixes to large-scale architectural changes.Managed Gmail, Calendar, Drive, Docs, and other Google Workspace services.Managed Internal SaaS applications, Google Workspace, Slack, Jira, Okta, GCP, O365, Azure Directory, Confluence, Zendesk, Rippling HR, and more.Implemented and managed MDM for Windows, iOS, Android, and MAC.Provided technical solutions on sales and pre-sales calls. Assisted internal and external users with issues and implementations.Managed internal security implementations and policies to comply with industry standards.Provided live training to internal and external users on Google Workspace products. Conducted security reviews and provided recommendations for improvement.Managed Chrome policies, MDM, Identity access, SAML/SSOStrategically planned and executed data migrations to Google Workspace using varioustools. CloudM, Bittitan, and Google Workspace MigrateTop ticket solver for 3 years in a row.Attended pre-sales and sales calls daily to cover technical and implantation inquiries

Cincinnati Area, Ky

Google Workspace Deployment and Data MigrationSuccessfully managed multiple end-to-end projects, encompassing discovery, best practice recommendations, seamless implementation, and continuous support.Proficiently executed migrations employing various tools, including CloudM, Bittitan, Google Workspace Migrate, and GWMME.Provided invaluable assistance in domain setups for clients, covering essential aspects such as DKIM, SPF, DMARC, DLP, SAML/SSO, as well as user creation and management.Conducted comprehensive data migrations, encompassing emails, calendars, chat archives,Box, SharePoint, Google Drive, and OneDrive, ensuring minimal disruption and data integrity.Delivered comprehensive training programs to end-users and administrators, covering essential Google Workspace tools, including Drive, Calendar, Gmail, Meet, and Chat.Offered responsive support for all Google Workspace-related inquiries, catering to the needs of both end-users and administrators, ensuring optimal functionality and user satisfaction.

Cincinnati Area, Ky

Expertly administered Google Workspace domains for diverse clients, ensuring seamless operation and tailored solutions.Successfully deployed Chrome devices and provided ongoing management and support for clients, optimizing their technology infrastructure.Developed and implemented comprehensive training modules for onboarding new employees, fostering rapid integration and proficiency.Conducted training sessions for the systems support and sales teams, ensuring they were well-versed in all new products and services.Delivered live training sessions and engaging demonstrations to IT administrators and end-users, facilitating a smooth transition to new technologies.Managed user profiles, directories, contacts, groups, and admin roles, as well as executed data migration tasks, streamlining organizational processes.Configured critical email components, including routing, security protocols, spam filters, content compliance, Data LossPrevention (DLP), and authentication standards such as SPF, DKIM, and DMARC, bolstering email communication and security.

Utica, New York Area

Effectively managed workstations, servers, printers, laptops, and wireless devices, ensuring seamless functionality across the organization.Ensured the integrity of desktop installations and efficiently maintained PC software, facilitating a stable and secure computing environment.Proficiently administered Microsoft Active Directory accounts for a substantial user base of over 3000 employees, guaranteeing efficient user access and security.Provided expert end-user support through various channels, including email, phone, on-site assistance, live chat, and Remote Desktop Protocol (RDP), addressing issues promptly and effectively.Maintained meticulous records of device and software licenses, ensuring compliance and optimizing resource allocation.Effectively managed Mobile Device Management (MDM) systems to enhance internal staff productivity while maintaining security and compliance standards.

Utica, New York Area