Anel Kurtovic Email & Phone Number

Chicago, Il, Us

Portland, Or, Us

As part of the Outcome Management Leadership Team under the Chief Revenue Officer, I manage a book of business generating $68 million in annual revenue and $48 million in recurring revenue. My focus is Customer Success for strategic SaaS clients. I oversee various aspects of their accounts, including customer relationships, renewals, retention, account expansion, and service delivery.Besides managing client accounts, I provide cross-functional thought leadership and direction to customer success teams. With my extensive experience, I have acquired the skills required to deliver exceptional customer service and manage large-scale accounts. My attention to detail and communication skills ensure that every client is happy with their experience.I work closely with my team to ensure they have the support they need to perform optimally. I provide guidance and support for their professional development so that they can continue to provide outstanding customer service.

Newbury, England, Gb

Established new service lines to respond to the client's business needs, including but not limited to building teams, resources, processes and protocols.Responsible for revenue generation over newly created lines of business in excess of $12 MMDeveloped Service Descriptions, SKUs, Pricing Models, ROIs, and Profit Margins to support new service offerings.Performed go-to-market approaches, industry trend analysis, the team(s) upskilling-building, developing revenue goals, and client strategy. Promoted a culture of continuous improvement by identifying opportunities and implementing client solutionsCollaborated with the client executives on defining the business solutions. Run proposals and presentations to the executives.Member of Manages Service Leadership teamSet and developed Department goals, establish team's roles and responsibilities and RACI charts

Newbury, England, Gb

Act as a virtual CEO/COO/Quarterback for enterprise customers/accounts related to information governance, compliance, and data discovery and Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions.Responsible for overall client satisfaction while leading global client success teams focusing on managing $100MM Total Contract Values.Manage and grow some of the largest and most strategic accounts by 400% Direct all aspects of customer success activities, including onboarding, support services, adoption, advocacy, and client retention.Forecast Revenue while providing monthly reporting on metrics and client status to senior leadership and CEO. Develop account plans to drive product adaption, satisfaction, expansion opportunities, and risks.Closely partner with the sales to expand Total Contract Values (TCV) through services, product upsells Conduct and lead quarterly business and governance meetings to overview and address the strategical initiative, KPI, ROI values and SLAEngage regularly with C-level executives both within the company and on the client side. Work cross-functionally with SaaS teams and the executives to achieve client goals, such as on-time and in-budget project deliveries, security assessments, software upgrades, deployments. Engage with the product team to translate customer feedback into product requirements. Drive and lead projects and operational activities through global teams located in the United States, the United Kingdom, and India.

Newbury, England, Gb

The overall owner for a portfolio of strategic client engagements and client satisfaction (CSAT).Led and managed multiple project-delivery-engagement teams nationwide and globally.Provided business and technical consultations to the clients on Information Governance solutions best practices, implementation, risks, issues and technology. Managed client expectations throughout the process and work collaboratively with them to bring about the best solutions Served as an escalation point for the team on client concerns and works with team members, and others as necessary, to positively impact the client.Managed, maintained, developed client relationships and ensure high-quality interactions with all client stakeholders and contact pointsResponsible for team utilization, allocation, and professional development. Measured and analyzed productivity and effectivenessIdentified leads and develop the strategy for additional sales opportunities and servicesCommunicated and coordinated with Sales to fully service the client maximize client relationshipsPerformed client business analysis, account reviews, revenue forecasting, and budgeting Oversaw the seamless transition of clients from Sales to ServicesDefined internal process workflow gaps and provide solution and improvementsActed as a program manager for the internal initiative to build industry and products awareness.

Worldwide, Oo

Part of Deloitte's Global e-Discovery Solution Center (EDSC) Management group. Provide and manage strategic solutions at Deloitte-EDSC. Manage human and technical resources globally to support projects within the electronic discovery life cycle (EDRM). Develop and build high-performing teams. Develop project budgets and manage expenditures within budget estimates. Define all scope of work providing deadlines and deliverables. Prepare Statements of Work (SOW), Requests for Information (RFI), project timelines, and reports. Coordinate project communication with external clients and internal support team that can include sales, project management, and production. Provide sales support and present solution offerings for prospective and current clients.Initiate and participate in developing strategic alliances, marketing strategies, and programs. Assist with the annual technology planning and budget process. Implement and enforce technology policy and procedure. Attend workshops and conferences and take an active role in recruiting processes and events. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, and recognition/disciplinary actions.

Worldwide, Oo

Provided management consulting with focus on: a) Litigation readiness - Assess, provide and build solutions for organizations and law firms to encompass operations, strategies, processes , and people. b) eDiscovery management with emphasizes on electronic discovery reference module EDRM, Enterprise Content Managment ECM, Record Managment RM and regulations Sarbanes-Oxley Act SOx, Securities and Exchange Commission SEC, Federal Rules of Civil Procedure FRCP, Foreign Corrupt Practices Act FCPA.Manage Deloitte Analytics & Forensic Technology group to conduct and lead global e-discovery projects and operations.

Chicago, Illinois, Us

Outsourced by Williams Lea Tag, and operated as an in-house practice consultant, advising personnel, legal case and litigation support teams, of the appropriate use of technology to meet practice area objectives. Generated and forecasted the project cost for case projects. Act as a client's advocate in front of vendors and service providers. Conducted vendor screenings, selections and price negotiations. Secured and assigned human and technical resources as needed. Prepared requests for proposals (RFPs) in accordance with the firm standards. Launched a series of organizational development initiatives in the department with new strategic plans for productivity/quality improvement by introducing new technologies, standardization of best practices, competencies assessments, on-going training and etc. Act as a gatekeeper for provided technologies

Chicago, Illinois, Us

Assisted in building best practices firmwide. Provided money and time-saving solutions to the case teams by advising them the best use of Litigation Support applications and technology. Examined written and oral user requirements and translated into a system design. Enhanced litigation systems and data migration processes. Managed services providing vendors. Developed strategies/outlines for project coordination and algorithms for the transfer of data between applications. Managed, designed, developed, and maintained litigation support databases. Trained and onboarded new hired personnel.

Master Of Science, Business Information Technologies

Bachelor Of Science, Information Systems

Certified, Management Essentials