Anelya Hardson Email & Phone Number

Coppell, Texas, United States

Responsibilities included managing corporate borrower mortgage portfolios across multiple states. Set-up and processed loan payments for current internal accounts or electronically from external banks. Administrated processes including non-escrowed insurance monitoring, renewals, quotes, termination and loan payoff statements with re-conveyance. Reviewed.

 Provided technical assistance to customers accessing new online banking system. Performed customer needs assessment by email, telephone and in person which resulted in offering appropriate products, services and/or transactions to ensure the customer, ministry, school or business was best served. Resolution of customer concerns. Acted in team lead.

 Assist Credit Union members over the phone, e-mail, and in person with various banking transactions, including problem resolution, account information, updates, and fee reversal. Maintain satisfactory service standards when completing member research request. Process loan payments, address updates, and account changes via over the phone requests..

 Charged with all paperwork administration of new-hire onboarding, benefits, leave and payroll, while ensuring compliance with laws and regulatory mandates.  Provided all record keeping for client payments and ACH transactions.

Responsibilities included administrative duties in a call center environment consisting of in-coming calls, emails and online chats from owners with questions regarding their vehicles, ranging from warranty to technical information. Accomplishments: Identified opportunities to increase customer satisfaction.  Accurately documented all customer files. .