• Recruit, hire, train, schedule, and evaluate approximately 60 student staff members in the roles of scorekeeper, official, supervisor, and graduate assistants• Coordinate schedule, create material, and facilitate sessions of student employee training consisting of over 20 sessions throughout the academic year• Oversee the implementation of over 25 yearly programs consisting of leagues, tournaments, and special events• Utilize 25 Live software to coordinate facility reservations… Show more • Recruit, hire, train, schedule, and evaluate approximately 60 student staff members in the roles of scorekeeper, official, supervisor, and graduate assistants• Coordinate schedule, create material, and facilitate sessions of student employee training consisting of over 20 sessions throughout the academic year• Oversee the implementation of over 25 yearly programs consisting of leagues, tournaments, and special events• Utilize 25 Live software to coordinate facility reservations needed at 8 different sites• Create and distribute marketing materials for social media and print usage by utilizing Canva software• Assess participation trends, participation satisfaction data, and employee learning outcomes as part of end of year reports• Project and manage yearly intramural employee and equipment budgets totaling $60,000• Conduct equipment inventory as needed and decide on ordering needs. Ensure completion of invoice payments on submitted purchase orders• Coordinate logistics and assess participation of late night, weekend programming. Includes managing a yearly budget of $30,000 for space rentals, transportation, food, prize, and giveaways• Advise the Intramural Athletic Board student organization through development, training, and monthly meetings• Represent the department and develop connections with perspective students at tabling opportunities • Maintain upkeep of risk management reports including staff certifications, incident reports, participation waivers, daily supervisor reports, and injury reports• Schedule disciplinary meetings regarding intramural misconduct and decide on disciplinary actions to be taken• Assist the Director and Associate Director in oversight of the Peterson Fieldhouse and Concannon Fitness Center Show less

• Recruited, hired, trained, scheduled, and evaluated approximately 35 student staff in the roles of scorekeeper, official, supervisor, first responder, student development supervisor, training supervisor, and program assistant• Set and updated employee weekly schedule via WhenToWork software• Assisted with the program’s yearly budget sheet creation and submission• Planned, facilitated, and led specific sport trainings which included booking facility spaces, cutting officiating… Show more • Recruited, hired, trained, scheduled, and evaluated approximately 35 student staff in the roles of scorekeeper, official, supervisor, first responder, student development supervisor, training supervisor, and program assistant• Set and updated employee weekly schedule via WhenToWork software• Assisted with the program’s yearly budget sheet creation and submission• Planned, facilitated, and led specific sport trainings which included booking facility spaces, cutting officiating video clips with Windows Movie Maker, and creating agendas, PowerPoints, or Prezi• Presented on program area at captain’s meetings and department wide hiring informational sessions• Maintained upkeep of the program’s staff contact list, photo roster, weather emergency list, CPR certification expiration dates, and yearly review meetings• Provided on-site supervision during intramural activities while assisting with participant conflict and emergency situations• Assisted in reviewing and updating handbooks, policies, and sports rules• Conducted meetings regarding employee and participant disciplinary cases• Utilized IMLeagues software and CSI software for the coordination of intramural sports programming• Assisted in planning championship game night atmosphere including coordinating mascot appearances, logistics, staffing, giveaways, music and event marketing• Conducted inventory of equipment and communicate ordering needs to manager • Designed and developed internal weekly staff newsletter utilizing MailChimp software• Served as the summer Outdoor Adventure Assistant in which tasks included completing rental, cleaning, and inventory of outdoor equipment Show less

• Served as the supervisor and lead front line Member Services associate of a 150,000 square foot facility• Processed membership contracts and program transactions using CSI Software• Reconciled employee transactions and deposited nightly cash-outs • Updated/monitored court reservations using Event Management Systems • Documented and submitted facility work requests as necessary • Regulated incidents, responded to injuries, enforced access policies and conducted the proper… Show more • Served as the supervisor and lead front line Member Services associate of a 150,000 square foot facility• Processed membership contracts and program transactions using CSI Software• Reconciled employee transactions and deposited nightly cash-outs • Updated/monitored court reservations using Event Management Systems • Documented and submitted facility work requests as necessary • Regulated incidents, responded to injuries, enforced access policies and conducted the proper operational opening/closing of facility as point of contact• Oversaw the pro shop operations through inventory audits, updating CSI inventory databases, and communicating ordering needs to Director of Member Services • Managed the collection, documentation, and disposal of all lost and found items• Distributed and maintained upkeep of rental group access lists and event SOP forms• Assisted in creating bi-weekly internal employee newsletters• Completed special projects as assigned such as finalizing membership audit changes, tracking accounts with balances owed, training new employees, and generating member insurance reimbursement letters• Co-led the revitalization and presentation of the employee incentive program Show less

• Completed tasks such as cold called sales leads, processed ticket orders using Ticket Return Software, and servedas an administrative desk assistant• Represented the team at business expos and community outreach events• Developed creative concessions ideas such as new signage and food menu options• Led the 2014 implementation of the Star Wars Night promotions event which was attended by over 12,000 fansand set a new record for charitable money raised in the event’s… Show more • Completed tasks such as cold called sales leads, processed ticket orders using Ticket Return Software, and servedas an administrative desk assistant• Represented the team at business expos and community outreach events• Developed creative concessions ideas such as new signage and food menu options• Led the 2014 implementation of the Star Wars Night promotions event which was attended by over 12,000 fansand set a new record for charitable money raised in the event’s history Show less

• Supervised the daily operations of a 56,500 square foot recreation center using Event Management Systems• Upheld risk management policies and procedures through completing incident, injury, shift, and work order reports • Conducted setups and breakdowns for special events and informal recreation• Responded to member concerns and resolved any conflicts within facility• Utilized money management skills to cash in/out customer service attendants• Provided assistance and… Show more • Supervised the daily operations of a 56,500 square foot recreation center using Event Management Systems• Upheld risk management policies and procedures through completing incident, injury, shift, and work order reports • Conducted setups and breakdowns for special events and informal recreation• Responded to member concerns and resolved any conflicts within facility• Utilized money management skills to cash in/out customer service attendants• Provided assistance and served as the main contact to members at the Welcome Desk• Utilized CSI Software to check-in and update memberships and process payments• Ensured safety through advising members on fitness area risk management policies Show less

• Recruited, hired, trained, supervised, and evaluated student officials• Managed games and on-field duties while ensuring a safe environment through crowd control• Assured player safety, compliance of sport specific rules, and conducted evaluation of officials• Contacted participants to reschedule games and updated accounts on IMLeagues• Communicated with intramural and club sport participants to handle questions, requests and concerns• Assisted in completing statistical… Show more • Recruited, hired, trained, supervised, and evaluated student officials• Managed games and on-field duties while ensuring a safe environment through crowd control• Assured player safety, compliance of sport specific rules, and conducted evaluation of officials• Contacted participants to reschedule games and updated accounts on IMLeagues• Communicated with intramural and club sport participants to handle questions, requests and concerns• Assisted in completing statistical reports regarding club sport participation• Officiated men’s, women’s, and co-rec intramural games• Resolved conflicts and promoted participant sportsmanship• Assisted with facility set up and breakdown Show less

• Prepared excel sheets of customer logs and maintain privacy of confidential information • Updated customers’ insurance policies with Customer Relationship Management (CRM) System• Facilitated the disbursement and collection of funds to the company and completed special projects as assigned