Alphonso Newsuan Iii Email & Phone Number

Supported the development, improvement, and delivery of proctored exams and associated products for 25 clients in the United States and Canada

Tampa/St. Petersburg, Florida Area

• Facilitated the implementation of client data within Employee Navigator to manage clients’ insurance benefit lifecycle.
• Increased Employee Navigator usage from less than 10% of clients in 2019 to 85% by December 2021 through training and relationship building.
• Managed all system implementations and onboarding; including process mapping, client engagement, data audits, and profile activation.
• Increased system-based revenue 15% in final quarter of employment though client needs analysis campaign.
• Managed system usage for internal team of 5 through process development, training, and technical support.

Tampa, Florida, United States

• Supported a book of 30 brokers in achieving sales incentives by integrating product knowledge and strategic broker engagement.
• Consistently achieved over 110% of quarterly sales activity goals.
• Created and deployed core internal process improvements using broker feedback, system trends, and error reports.
• Lead weekly internal skill enhancement meetings to address reoccurring challenges in broker groups.