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André Martins Email & Phone Number
Product Support Team Lead
at
Amplemarket
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Product Support Team Lead
Location
Caldas Da Rainha, Leiria, Portugal
Company size
Who is André Martins? Overview
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Quick answer
André Martins is listed as Product Support Team Lead at Amplemarket, a company with 109 employees, based in Caldas Da Rainha, Leiria, Portugal. AeroLeads shows a matched LinkedIn profile for André Martins.
André Martins previously worked as Senior Product Support Specialist at Amplemarket and Tier 2 Customer Service Specialist at Pipedrive. André Martins holds Bachelor'S Degree, Som E Imagem from Escola Superior De Artes E Design.
Company email context
Email format at Amplemarket
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Amplemarket
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Profile bio
About André Martins
I am a seasoned customer support agent with a unique blend of technical skills and customer-centric focus. I have a proven track record of efficiently troubleshooting and guaranteeing satisfaction and promoters for clients across various industries and platforms. I am adept at carefully diagnosing and assessing issues, and offering real viable solutions. I am proficient in not only soft skills and adapting to the customer’s needs, but also quickly understanding the product/software itself. I am committed to working collaboratively and being a positive team member, utilizing my knowledge and expertise for optimal results.I have worked with leading companies such as Pipedrive, Intuit, Sonae, and Apple, providing award-winning support for CRM software, business management software, credit-card services, and iOS operating system. I have also acquired theoretical, artistic, and technical audiovisual knowledge from my education at Som e Imagem, Escola Superior de Artes e Design, which has enhanced my creative and technical abilities.I am fluent in English and have excellent skills in organization, documentation, quality, troubleshooting, CRM systems, and collaboration. I am always eager to learn new things and improve my professional skills.
Current workplace
André Martins's current company
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Amplemarket
5 roles
André Martins work experience
A career timeline built from the work history available for this profile.
Senior Product Support Specialist
Current- Providing the highest level of customer satisfaction with a 98% CSAT rate
- Responsible for writing both internal and external documentation to be used by both the team and customers
- Collaborating with multiple teams to improve the level of service and internal efficiency
Jan 2024 - Present
Tier 2 Customer Service Specialist
- Customer support at an award-winning level of a CRM software
- Provided support globally to representatives of companies that used Pipedrive
- Helped to increase customer return rates by providing excellent customer service at all times
- Brought forth excellent customer service skills and a committment to customer satisfaction
Feb 2021 - Jan 2024
Customer Service Representative
- Customer Success Representative, Sitel (Intuit), Porto
- Customer support agent for QuickBooks Self-Employed, a business management software
- Provided support to US/UK/ZA/AU customers regarding tax/software related-queries
- Escalated necessary cases to engineers via investigations
- Worked in tandem with billing team in order to provide refunds and discountsTechnical Support, Sitel (Sonae), PortoOctober 2017 — October 2018
- Provided tech assistance for Sonae's credit-card, Cartão Universo based in Portugal
Oct 2018 - Feb 2021
Applecare Advisor
- Customer support agent for Apple's iOS operating system
- Provided support to UK and Northern Ireland customers regarding account security anddevice-related queries
- Scheduled consultations/visits to Official Apple Stores for the customers
Sep 2016 - Jul 2017
Team & coworkers
Colleagues at Amplemarket
Other employees you can reach at amplemarket.com. View company contacts for 109 employees →
LT
Lottie Taylor
Colleague at Amplemarket
Madeira Island, Portugal, Portugal
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BF
Bruno Filipe Santos
Colleague at Amplemarket
Coimbra, Coimbra, Portugal, Portugal
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DO
Débora Oliveira
Colleague at Amplemarket
Barcelos, Braga, Portugal, Portugal
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AC
André Costa
Colleague at Amplemarket
Porto, Porto, Portugal, Portugal
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JE
João Eira
Colleague at Amplemarket
Amadora, Lisbon, Portugal, Portugal
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DN
Daniela N.
Colleague at Amplemarket
Lisbon, Portugal, Portugal
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AJ
Alan Joseph
Colleague at Amplemarket
Kolkata, West Bengal, India, India
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CP
Catarina Pessoa De Araújo
Colleague at Amplemarket
Portugal, Portugal
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PM
Pablo Marza
Colleague at Amplemarket
New York City Metropolitan Area, United States
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MR
Matilde Ribeiro
Colleague at Amplemarket
Porto Metropolitan Area, Portugal
View →
Lottie Taylor
Colleague at Amplemarket
Madeira Island, Portugal, Portugal
View →
BF
Bruno Filipe Santos
Colleague at Amplemarket
Coimbra, Coimbra, Portugal, Portugal
View →
DO
Débora Oliveira
Colleague at Amplemarket
Barcelos, Braga, Portugal, Portugal
View →
AC
André Costa
Colleague at Amplemarket
Porto, Porto, Portugal, Portugal
View →
JE
João Eira
Colleague at Amplemarket
Amadora, Lisbon, Portugal, Portugal
View →
DN
Daniela N.
Colleague at Amplemarket
Lisbon, Portugal, Portugal
View →
AJ
Alan Joseph
Colleague at Amplemarket
Kolkata, West Bengal, India, India
View →
CP
Catarina Pessoa De Araújo
Colleague at Amplemarket
Portugal, Portugal
View →
PM
Pablo Marza
Colleague at Amplemarket
New York City Metropolitan Area, United States
View →
MR
Matilde Ribeiro
Colleague at Amplemarket
Porto Metropolitan Area, Portugal
View →
1 education record
André Martins education
FAQ
Frequently asked questions about André Martins
Quick answers generated from the profile data available on this page.
What company does André Martins work for?
André Martins works for Amplemarket.
What is André Martins's role at Amplemarket?
André Martins is listed as Product Support Team Lead at Amplemarket.
Where is André Martins based?
André Martins is based in Caldas Da Rainha, Leiria, Portugal while working with Amplemarket.
What companies has André Martins worked for?
André Martins has worked for Amplemarket, Pipedrive, Sitel Group, and Sellbytel Group.
Who are André Martins's colleagues at Amplemarket?
André Martins's colleagues at Amplemarket include Lottie Taylor, Bruno Filipe Santos, Débora Oliveira, André Costa, and João Eira.
How can I contact André Martins?
You can use AeroLeads to view verified contact signals for André Martins at Amplemarket, including work email, phone, and LinkedIn data when available.
What schools did André Martins attend?
André Martins holds Bachelor'S Degree, Som E Imagem from Escola Superior De Artes E Design.
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