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André Martins Email & Phone Number
Product Support Team Lead
at
Amplemarket
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Product Support Team Lead
Location
Caldas Da Rainha, Leiria, Portugal
Company size
Who is André Martins? Overview
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Quick answer
André Martins is listed as Product Support Team Lead at Amplemarket, a with 109 employees, based in Caldas Da Rainha, Leiria, Portugal. AeroLeads shows a matched LinkedIn profile for André Martins.
André Martins previously worked as Senior Product Support Specialist at Amplemarket and Tier 2 Customer Service Specialist at Pipedrive. André Martins holds Bachelor'S Degree, Som E Imagem from Escola Superior De Artes E Design.
Company email context
Email format at Amplemarket
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Amplemarket
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Profile bio
About André Martins
I am a seasoned customer support agent with a unique blend of technical skills and customer-centric focus. I have a proven track record of efficiently troubleshooting and guaranteeing satisfaction and promoters for clients across various industries and platforms. I am adept at carefully diagnosing and assessing issues, and offering real viable solutions. I am proficient in not only soft skills and adapting to the customer’s needs, but also quickly understanding the product/software itself. I am committed to working collaboratively and being a positive team member, utilizing my knowledge and expertise for optimal results.I have worked with leading companies such as Pipedrive, Intuit, Sonae, and Apple, providing award-winning support for CRM software, business management software, credit-card services, and iOS operating system. I have also acquired theoretical, artistic, and technical audiovisual knowledge from my education at Som e Imagem, Escola Superior de Artes e Design, which has enhanced my creative and technical abilities.I am fluent in English and have excellent skills in organization, documentation, quality, troubleshooting, CRM systems, and collaboration. I am always eager to learn new things and improve my professional skills.
Current workplace
André Martins's current company
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Amplemarket
5 roles
André Martins work experience
A career timeline built from the work history available for this profile.
Senior Product Support Specialist
• Providing the highest level of customer satisfaction with a 98% CSAT rate• Responsible for writing both internal and external documentation to be used by both the team and customers• Collaborating with multiple teams to improve the level of service and internal efficiency
Tier 2 Customer Service Specialist
• Customer support at an award-winning level of a CRM software• Provided support globally to representatives of companies that used Pipedrive• Helped to increase customer return rates by providing excellent customer service at all times• Brought forth excellent customer service skills and a committment to customer satisfaction
Feb 2021 - Jan 2024
Customer Service Representative
Customer Success Representative, Sitel (Intuit), Porto• Customer support agent for QuickBooks Self-Employed, a business management software• Provided support to US/UK/ZA/AU customers regarding tax/software related-queries• Escalated necessary cases to engineers via investigations• Worked in tandem with billing team in order to provide refunds and discountsTechnical Support, Sitel (Sonae), PortoOctober 2017 — October 2018• Provided tech assistance for Sonae's credit-card, Cartão Universo based in Portugal
Oct 2018 - Feb 2021
Applecare Advisor
• Customer support agent for Apple's iOS operating system• Provided support to UK and Northern Ireland customers regarding account security anddevice-related queries• Scheduled consultations/visits to Official Apple Stores for the customers
Sep 2016 - Jul 2017
Team & coworkers
Colleagues at Amplemarket
Other employees you can reach at amplemarket.com. View company contacts for 109 employees →
JC
Jackeline Castañeda
Colleague at AmplemarketSan Diego Metropolitan Area, United States
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PM
Pablo Marza
Colleague at AmplemarketNew York City Metropolitan Area, United States
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MR
Matilde Ribeiro
Colleague at AmplemarketPorto Metropolitan Area, Portugal
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MC
Miguel Cruz
Colleague at AmplemarketSintra, Lisbon, Portugal
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NE
Nelson Eldoro
Colleague at AmplemarketFortaleza, Ceará, Brazil
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LT
Lottie Taylor
Colleague at AmplemarketMadeira Island, Portugal
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FR
Francisca Reis
Colleague at AmplemarketPorto, Portugal
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AC
Alexandre Campos
Colleague at AmplemarketLisboa, Lisbon, Portugal
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AJ
Alan Joseph
Colleague at AmplemarketKolkata, West Bengal, India
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AA
Alexandre Araújo
Colleague at AmplemarketBarcelos, Braga, Portugal
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Jackeline Castañeda
Colleague at AmplemarketSan Diego Metropolitan Area, United States
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PM
Pablo Marza
Colleague at AmplemarketNew York City Metropolitan Area, United States
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MR
Matilde Ribeiro
Colleague at AmplemarketPorto Metropolitan Area, Portugal
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MC
Miguel Cruz
Colleague at AmplemarketSintra, Lisbon, Portugal
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NE
Nelson Eldoro
Colleague at AmplemarketFortaleza, Ceará, Brazil
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LT
Lottie Taylor
Colleague at AmplemarketMadeira Island, Portugal
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FR
Francisca Reis
Colleague at AmplemarketPorto, Portugal
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AC
Alexandre Campos
Colleague at AmplemarketLisboa, Lisbon, Portugal
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AJ
Alan Joseph
Colleague at AmplemarketKolkata, West Bengal, India
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AA
Alexandre Araújo
Colleague at AmplemarketBarcelos, Braga, Portugal
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1 education record
André Martins education
FAQ
Frequently asked questions about André Martins
Quick answers generated from the profile data available on this page.
What company does André Martins work for?
André Martins works for Amplemarket.
What is André Martins's role at Amplemarket?
André Martins is listed as Product Support Team Lead at Amplemarket.
Where is André Martins based?
André Martins is based in Caldas Da Rainha, Leiria, Portugal while working with Amplemarket.
What companies has André Martins worked for?
André Martins has worked for Amplemarket, Pipedrive, Sitel Group, and Sellbytel Group.
Who are André Martins's colleagues at Amplemarket?
André Martins's colleagues at Amplemarket include Jackeline Castañeda, Pablo Marza, Matilde Ribeiro, Miguel Cruz, and Nelson Eldoro.
How can I contact André Martins?
You can use AeroLeads to view verified contact signals for André Martins at Amplemarket, including work email, phone, and LinkedIn data when available.
What schools did André Martins attend?
André Martins holds Bachelor'S Degree, Som E Imagem from Escola Superior De Artes E Design.
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