Angad Sharma Email and Phone Number

• Lead 550+ FTEs across Sales, Onboarding, Customer Service, Collections, and Recoveries, ensuring alignment with organizational objectives and operational excellence.• Spearhead revenue and profitability planning by defining target achievement strategies that foster revenue growth and operational efficiency.• Oversee end-to-end delivery for multiple portfolios, ensuring seamless service delivery and client satisfaction.• Actively engage in RFP solutions, strategic decision-making, and defense, contributing to business acquisition and growth.• Lead regular team meetings to set objectives, track performance, and implement ongoing process improvements.• Drive the formulation and execution of strategic initiatives to enhance revenue generation, operational efficiency, and service quality.• Manage P&L for multiple functions, ensuring cost management and achievement of financial targets.• Develop service standards, governance structures, and best practices as benchmarks for excellent service delivery.• Lead large-scale transformation projects aimed at optimizing workforce allocation and driving technological innovations for greater operational efficiency.• Implement measures to reduce turnaround time (TAT) and create new processes that streamline operations for enhanced service delivery.• Collaborate with senior leadership to set and achieve annual targets and operational KPIs, ensuring business goals are met.• Develop and manage targets, SOPs, SLAs, and CTQs/CTPs to ensure consistent performance and high operational standards.• Lead the setup of customer communication strategies to ensure timely and effective responses for collection complaints.• Mentor and monitor team performance, focusing on process efficiency, skill development, and competency building.

• Managed a $1.5B+ portfolio in Collections and Recoveries, generating annual revenue of INR 50 crore.• Directed a team of 200+ FTEs, ensuring delivery of services in line with SLAs, regulatory compliance, and quality standards.• Spearheaded multiple process improvement initiatives that resulted in reduced cycle times and improved recovery rates.• Built and maintained strong client relationships, fostering trust and ensuring continuous process refinement.• Actively participated in RFP solutions, contributing to strategic decisions that resulted in new business acquisitions.• Drove operational efficiencies through the implementation of process enhancements and performance monitoring.

• Managed the Mid Buckets, Loss Mitigation, and Rewrite Portfolios, optimizing operational efficiency and driving consistent recovery results.• Led initiatives to streamline collections processes, reduce cycle times, and improve the quality of customer interactions.• Developed and implemented new strategies for improving recovery rates across various segments of the portfolio, coordinating with clients.• Drove improvements in quality assurance, performance monitoring, and compliance to ensure consistent service delivery.

• Streamlined processes for Loss Mitigation and Rewrite Portfolios, optimizing strategies for better recovery outcomes.• Worked closely with senior management to implement targeted collection strategies, reducing write-offs and improving recovery performance.• Managed daily operations and client-facing activities, ensuring operational and financial goals were met.• Developed and implemented new SOPs and SLAs to ensure smooth operational functioning and target achievement.

• Managed the Loss Mitigation Portfolio for a global bank in Australia, developing recovery strategies and driving customer negotiations.• Led a team of agents, ensuring adherence to processes and compliance while achieving recovery targets.• Trained and mentored team members to ensure consistent performance and process compliance

Managed overdue accounts bucket 1 to 4, achieving consistent recovery targets while maintaining positive customer relationships.•Negotiated payment solutions, resolved disputes, and ensured compliance with regulatory standards.•Handled high-volume portfolios efficiently, leveraging data analysis to optimize collection strategies.

Managed overdue accounts, achieving consistent recovery targets while maintaining positive customer relationships.•Negotiated payment solutions, resolved disputes, and ensured compliance with regulatory standards.•Handled high-volume portfolios efficiently, leveraging data analysis to optimize collection strategies.