Ange Brooking Email & Phone Number

Mount Maunganui, Bay Of Plenty, New Zealand

Working with the good people at Bakels as part of the team to maximise training delivery, learning opportunities, and support competency across the business.

New Zealand

Some areas of expertise include:- Training Needs Analysis/Project scoping/Project Management in the NZQA L&D area.- Training design (Instructional design) in Communications, Business, Contact Centre, Adult Education and Health and Safety design.- Assessment design.- Assessment and Moderation services in Communications, Business, Adult Education and Contact Centre.

Tauranga

Linking expertise to competency and training requirements for Craigs Investment Partners. Empowering employees to understand their learning and development pathway for professional development.

Mt Maunganui

A full role including:-Leading a small team that has a kaitiakitanga/guardianship role in the company – ensuring all resources and learning products are compliant, fit for purpose, meet learner demand, and are innovative.-Project managing the team to meet KPI’s, including online, microlearning, client linked learning builds and all other course delivery.-Creating and putting in place the Learning and Development strategy for AMS Group – linking to core learning products, and the… Show more A full role including:-Leading a small team that has a kaitiakitanga/guardianship role in the company – ensuring all resources and learning products are compliant, fit for purpose, meet learner demand, and are innovative.-Project managing the team to meet KPI’s, including online, microlearning, client linked learning builds and all other course delivery.-Creating and putting in place the Learning and Development strategy for AMS Group – linking to core learning products, and the offerings of the company in the next 5 years-Championing the development of the company’s online training strategy with a view to developing a competitive advantage.-Ensuring the consistency in training delivery of all qualification-based programs through moderation processes.-Promoting a positive culture and staff wellbeing through good management systems and communication processes. Show less

Mt Maunganui

Short and sweet - I work with an awesome team who strive to help people to 'get better' through learning solutions. I flex my creative skills with analytical prowess to create: -Learning tools that are a pleasure to use -Assessment tools that allow people to show off their true skills. I work with fantastic Subject Matter Experts along the way, and in doing so I learn so many new clusters of information. There is never a dull day.

Tauranga

I provide a six stream Learning and Development service nationwide including:-Trainee coaching and coordination for qualification completion and professional development.-Training Needs Analysis/Project scoping/Project Management in the L&D area.-Training design (Instructional design).-Assessment design.-Assessment and Moderation services.-Adult Education and Contact Centre training delivery, design and assessment.Contact Centres are a speciality for me… Show more I provide a six stream Learning and Development service nationwide including:-Trainee coaching and coordination for qualification completion and professional development.-Training Needs Analysis/Project scoping/Project Management in the L&D area.-Training design (Instructional design).-Assessment design.-Assessment and Moderation services.-Adult Education and Contact Centre training delivery, design and assessment.Contact Centres are a speciality for me, including working with your centre as, and when needed, to provide:-‘Love What You Do’ contact centre customer service workshops.-Contact centre qualification assessment.-Contact centre L & D support.-Apprenticeship co-ordination.-Training Needs Analysis.-L & D Project Management. Show less

Hamilton

In this role I worked closely with clients and Industry Training Organisations nationwide to implement training solutions.This included:-NZQA qualifications to Diploma Level.-Qualification scoping -Company Learning and Development solutions-Bespoke training initiatives-Industry qualification and learning pathways.

Hamilton

This role was realising the dream of working with retailers of Energy to implement the National Certificate in Contact Centre Operations (Level 3) programme that I had just spent 6 months designing!It included:-Co-ordinating and managing assessment processes for member companies.-Assessing qualifications.-Creating and maintaining assessment resources and trainee workbooks.-Maintaining the moderation of the Contact Centre programme.- Being selected as a member of the… Show more This role was realising the dream of working with retailers of Energy to implement the National Certificate in Contact Centre Operations (Level 3) programme that I had just spent 6 months designing!It included:-Co-ordinating and managing assessment processes for member companies.-Assessing qualifications.-Creating and maintaining assessment resources and trainee workbooks.-Maintaining the moderation of the Contact Centre programme.- Being selected as a member of the ETITO Contact Centre Level 3 and level 5 review panel.-Business development of Business Administration, Management and other related qualifications. Show less

Tauranga

Instruction design, project management and implementation of the Electricity Supply Industry Training Organisation's (ESITO) national Contact Centre Programme for energy retailers. This project involved:-Business case and implermentation plan approval.-Project managing of a print and online resource delivery.-Sole instructional design (including NZQA assessment aligned content) of 18 units in the qualification at level 3.-All design of assessment resources to NZQA moderation… Show more Instruction design, project management and implementation of the Electricity Supply Industry Training Organisation's (ESITO) national Contact Centre Programme for energy retailers. This project involved:-Business case and implermentation plan approval.-Project managing of a print and online resource delivery.-Sole instructional design (including NZQA assessment aligned content) of 18 units in the qualification at level 3.-All design of assessment resources to NZQA moderation standards.-Managing the online conversion of the print based programme. Show less

Hamilton

A 'rich and thorough L&D role that saw me throughout the time:-Managing a Training and Quality team that serviced the 550 staff across 2 sites.-Facilitating training solutions for the National Contact Centre - 220 staff.-Facilitating training strategy for the Billing, Field and Financial Services operation in the organisation – 120 staff.-Implementing NZQA initiatives, including a pilot NZQA programme of work in 2007.-Successfully completing of the documentation and training… Show more A 'rich and thorough L&D role that saw me throughout the time:-Managing a Training and Quality team that serviced the 550 staff across 2 sites.-Facilitating training solutions for the National Contact Centre - 220 staff.-Facilitating training strategy for the Billing, Field and Financial Services operation in the organisation – 120 staff.-Implementing NZQA initiatives, including a pilot NZQA programme of work in 2007.-Successfully completing of the documentation and training of a vital part of the business (New Connections).-Implementing refresher workshops business wide to focus of customer service initiatives.-Managing a move from paper based training tools for the business to an online resource.-Providing expert advice and guidance to the business on training and development methodologies and strategies.-Completing Training Needs Analysis.-Facilitating training programmes as required.-Managing operational staff issues, including performance managing staff, recruitment, performance appraisals and other core people management functions.-Regularly analysing site training information and reports and proactively recommending improved outcomes.-Providing accurate and timely reports on key training activities to site and head office management. Show less

Hamilton

This role included the Project Manager for the Business Delivery of a multi million dollar technology upgrade of Gentrack Velocity.-Business Delivery of training solutions and knowledge integration into 3 organisations, consisting of 600 plus staff, over 5 sites located in Auckland and Hamilton.-Production and approval of the Project Management Plan associated with the Business Deployment defining the following:-Resource plan-Deliverable / Timetable Plan-Quality… Show more This role included the Project Manager for the Business Delivery of a multi million dollar technology upgrade of Gentrack Velocity.-Business Delivery of training solutions and knowledge integration into 3 organisations, consisting of 600 plus staff, over 5 sites located in Auckland and Hamilton.-Production and approval of the Project Management Plan associated with the Business Deployment defining the following:-Resource plan-Deliverable / Timetable Plan-Quality Plan-Risk Register -Issues Register-Budget-Ownership of the business impact statements.-Managing the organisational redesign components of the project, including role redefinitions.-Ownership of User Acceptance Testing.-Ownership of Training and Education of the business in the project outcomes.-Ownership and accountability for the development of the implementation plan and delivery of the project into the business.-Managing project resource usage against planned resource usage, and report to the Programme Manager or Programme Sponsor when required, of any variance. Show less

Bachelor Of Social Sciences, Psychology

National Certificate In Adult Education And Training (New Zealand Environment)(Level 5), Adult Education And Training

Nc In Adult Education & Training Level 5