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José Ángel Falcon Lua Email & Phone Number
Senior Customer Support Engineer
at
Alianza
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Customer Support Engineer
Location
Atizapán De Zaragoza, México, Mexico
Company size
Who is José Ángel Falcon Lua? Overview
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Quick answer
José Ángel Falcon Lua is listed as Senior Customer Support Engineer at Alianza, a with 770 employees, based in Atizapán De Zaragoza, México, Mexico. AeroLeads shows a matched LinkedIn profile for José Ángel Falcon Lua.
José Ángel Falcon Lua previously worked as Technical Delivery Manager at Microsoft and Regional Manager Professional Services at Metaswitch Networks. José Ángel Falcon Lua holds Master Of Business Administration - Mba, Sin Concluir from Eneb - Escuela De Negocios Europea De Barcelona.
Company email context
Email format at Alianza
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Alianza
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Profile bio
About José Ángel Falcon Lua
José Ángel Falcon Lua is a Senior Customer Support Engineer at Alianza. They is proficient in Portugués and Inglés.
Current workplace
José Ángel Falcon Lua's current company
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Alianza
6 roles
José Ángel Falcon Lua work experience
A career timeline built from the work history available for this profile.
Technical Delivery Manager
Technical Delivery Manager for Voice Solutions in America.Technical knowledge and support for our virtualized VoIP solutions as Accession (Softphone for desktop and mobile), IMS (IP Multimedia Subsystem), Perimeta (session border controler), Call Feature Server (Softswitch), HPBX, Integrated Softswitch, Teams, Enhanced Application server, management systems, among others.my day to day responsibilities:• Provide technical leadership to my team and to the account teams for their customers.• Support and mentor the engineers on my team and track their development• Assign the correct resource with the right skill level to each project ensuring its success.• Monitor and track the success of my team and adapt as required.• Creating development plans for the team to meet the future demands of our customers, while maintaining the status quo.• Provide input to the regional resource plan and work with the PMs to prioritize activities• Motivate the team to maximize efficiency and meeting our billable utilization targets each quarter• Communicate effectively with my team and anticipate escalations• Work as the technical authority and technical leader for the Professional Services team in front of customers
Mar 2021 - Jul 2024
Regional Manager Professional Services
Implementation and support of all Metaswitch VoIP solutions as Accession (Softphone for desktop and mobile), IMS (IP Multimedia Subsystem), Perimeta (session border controler), Call Feature Server, HPBX, Integrated Softswitch, Enhanced Application server, management systems, among others.In addition, as a manager I have the responsibilities:• Provide technical leadership to my team and to the account teams for their customers.• Support and mentor the engineers on my team and track their development• Assign the correct resource with the right skill level to each project ensuring its success.• Monitor and track the success of my team and adapt as required.• Creating development plans for the team to meet the future demands of our customers, while maintaining the status quo.• Provide input to the regional resource plan and work with the PMs to prioritize activities• Motivate the team to maximize efficiency and meeting our billable utilization targets each quarter• Communicate effectively with my team and anticipate escalations• Work as the technical authority and technical leader for the Professional Services team in front of customers
May 2020 - Mar 2021
Senior Professional Services Engineer
Implementation and support of all Metaswitch VoIP solutions as Accession (Softphone for desktop and mobile), IMS (IP Multimedia Subsystem), Perimeta (session border controler), Call Feature Server, HPBX, Integrated Softswitch, Enhanced Application server, management systems, among others.
Apr 2015 - Mar 2021
Project Coordinator
Telecom implementation specialist. LTE (Long Term Evolution) Specialist.
Apr 2011 - Apr 2015
Gerente Comercial
Gespro Seguridad Privada Y Proteccion
Prospección de nuevos clientes, así como propuestas de nuevos servicios con respecto a tendencias en el mercado.
May 2010 - Jun 2014
Team & coworkers
Colleagues at Alianza
Other employees you can reach at alianza.com. View company contacts for 770 employees →
AP
Andreea Popa
Colleague at AlianzaRomania
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IP
Ivan Polovyi
Colleague at AlianzaJaguariúna, São Paulo, Brazil
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DR
Daniel Rasmussen
Colleague at AlianzaSandy, Utah, United States
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RC
Ramon Camarena
Colleague at AlianzaMexico City, Mexico
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LR
Luis Rodriguez
Colleague at AlianzaMexico City, Mexico
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AE
Ashlee Emery
Colleague at AlianzaProvo, Utah, United States
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MR
Martin Rogelio Chaidez Carrillo
Colleague at AlianzaMazatlán, Sinaloa, Mexico
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HY
Hanna Yoo
Colleague at AlianzaVancouver, British Columbia, Canada
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FS
Franciene Silva
Colleague at AlianzaSumaré, São Paulo, Brazil
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DT
Don Toft
Colleague at AlianzaUnited States
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Andreea Popa
Colleague at AlianzaRomania
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IP
Ivan Polovyi
Colleague at AlianzaJaguariúna, São Paulo, Brazil
View →
DR
Daniel Rasmussen
Colleague at AlianzaSandy, Utah, United States
View →
RC
Ramon Camarena
Colleague at AlianzaMexico City, Mexico
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LR
Luis Rodriguez
Colleague at AlianzaMexico City, Mexico
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AE
Ashlee Emery
Colleague at AlianzaProvo, Utah, United States
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MR
Martin Rogelio Chaidez Carrillo
Colleague at AlianzaMazatlán, Sinaloa, Mexico
View →
HY
Hanna Yoo
Colleague at AlianzaVancouver, British Columbia, Canada
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FS
Franciene Silva
Colleague at AlianzaSumaré, São Paulo, Brazil
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DT
Don Toft
Colleague at AlianzaUnited States
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2 education records
José Ángel Falcon Lua education
Master Of Business Administration - Mba, Sin Concluir
Electronic Technologies Engineer, Telecommunications Engineering
Instituto Tecnológico Y De Estudios Superiores De Monterrey / Itesm
FAQ
Frequently asked questions about José Ángel Falcon Lua
Quick answers generated from the profile data available on this page.
What company does José Ángel Falcon Lua work for?
José Ángel Falcon Lua works for Alianza.
What is José Ángel Falcon Lua's role at Alianza?
José Ángel Falcon Lua is listed as Senior Customer Support Engineer at Alianza.
Where is José Ángel Falcon Lua based?
José Ángel Falcon Lua is based in Atizapán De Zaragoza, México, Mexico while working with Alianza.
What companies has José Ángel Falcon Lua worked for?
José Ángel Falcon Lua has worked for Alianza, Microsoft, Metaswitch Networks, Nsn - Nokia Solutions And Networks, and Gespro Seguridad Privada Y Proteccion.
Who are José Ángel Falcon Lua's colleagues at Alianza?
José Ángel Falcon Lua's colleagues at Alianza include Andreea Popa, Ivan Polovyi, Daniel Rasmussen, Ramon Camarena, and Luis Rodriguez.
How can I contact José Ángel Falcon Lua?
You can use AeroLeads to view verified contact signals for José Ángel Falcon Lua at Alianza, including work email, phone, and LinkedIn data when available.
What schools did José Ángel Falcon Lua attend?
José Ángel Falcon Lua holds Master Of Business Administration - Mba, Sin Concluir from Eneb - Escuela De Negocios Europea De Barcelona.
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