Angel Bailey Email and Phone Number
Angel Bailey work email
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Angel Bailey personal email
With an established track record at Cox Communications, my focus is on driving operational excellence and streamlining processes that significantly enhance customer care and sales enablement. Leadership in telecommunications is not just about managing, it's about innovating and enabling teams to thrive.My current role capitalizes on my strengths in management and leadership, fostering team environments where proactive customer support is paramount. I've successfully managed operations that have, and continue to sustain substantial year-over-year growth. At the heart of my professional philosophy is a commitment to building strong teams, and creating efficiencies that translate into superior service for both internal and external stakeholders, while elevating individual team members to achieve their potential.
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Manager - National Indirect Sales, Operations & Sales EnablementCox Communications Feb 2019 - PresentAtlanta, Ga, Us -
Manager – Carrier Coe / Customer Care & Sales Support At Cox CommunicationsCox Communications Feb 2018 - Feb 2019Atlanta, Ga, UsPartnered to develop and implement the Carrier Center of Excellence Customer Care team. Responsible for managing proactive customer care and sales support for more than 200 National Carriers and leading a sales support team for both wireless and wireline organizations.
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Manager, National Account Operations & Sales SupportCox Communications Feb 2014 - Feb 2018Atlanta, Ga, UsResponsible for managing a line of business that bills $2.3 million per month with 25+% YOY growth. Currently managing the National Accounts Operations Team, which handles 250+ National Account customers, and supports three sales teams.Manages all operational aspects of National Accounts end to end from customer integration / order placement to post install. Partners with internal stakeholders to create and implement best practices and processes for National Accounts. Analyzes current state, efficiency and performance statistics of National Accounts processes to identify best practices to optimize growth and improve internal and external customer service.
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Project Manager IiCox Communications Jan 2012 - Feb 2014Atlanta, Ga, UsManaged all operational aspects of National Accounts including maintaining the ordering portal, setting up customer profiles and training their provisioning teams, and assisting the customer with post install, billing and service issues.
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Business AnalystCox Communications Apr 2009 - Jan 2012Atlanta, Ga, UsAssisted in managing the operational and sales aspects of Cox Business National Accounts.Audited pending orders on a weekly basis, following up with each field point of contact to keep the orders aged 10 days or older moving through the system to maintain the integrity of each account. Audited top ten consolidated National Accounts and discovered approximately $60k in billing errors and misapplied payments, several dissatisfied customers, and identified many opportunities for process improvement. Increased the National Account customer service satisfaction rating from 40% in May 2009 to 95% in December 2012.
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Executive AssistantCox Communications Sep 2007 - Apr 2009Atlanta, Ga, UsProvided administrative support for two Executive Directors and their respective teams, as well as floor admin support for approximately 125 additional employees in three locations. Acted as point person for departmental correspondence and provided assistance as needed on additional projects.
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Executive AssistantOpteum Financial Services Jun 2003 - Aug 2007UsExecutive Assistant to the Vice President of Marketing and Vice President of the National Builder Division. Acted as a liaison and maintained clear and open communication among the Marketing and Builder departments and other corporate divisions (Including Payroll, Accounting, Human Resources, IT and Training) as well as with external vendors and clients.
Angel Bailey Skills
Angel Bailey Education Details
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Grossmont CollegeHealth Science / Human Behavior
Frequently Asked Questions about Angel Bailey
What company does Angel Bailey work for?
Angel Bailey works for Cox Communications
What is Angel Bailey's role at the current company?
Angel Bailey's current role is Operations Leader | Creator of Efficiencies | Champion of Customer Care | Chief Problem Solver.
What is Angel Bailey's email address?
Angel Bailey's email address is an****@****ess.com
What schools did Angel Bailey attend?
Angel Bailey attended Grossmont College.
What skills is Angel Bailey known for?
Angel Bailey has skills like Leadership, Management, Project Management, Telecommunications, Program Management, Business Analysis, Vendor Management, Event Management, Team Leadership, Process Improvement, Integration, Business Process Improvement.
Who are Angel Bailey's colleagues?
Angel Bailey's colleagues are Timothy Colgan, Tyler Valdenegro, Lee Fleming, Msim, Malm, Clark Whitten, Sandy Gonzales, Fran Brooks, Haval Khidir.
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