Angel Bailey Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Partnered to develop and implement the Carrier Center of Excellence Customer Care team. Responsible for managing proactive customer care and sales support for more than 200 National Carriers and leading a sales support team for both wireless and wireline organizations.

Atlanta, Ga, Us

Responsible for managing a line of business that bills $2.3 million per month with 25+% YOY growth. Currently managing the National Accounts Operations Team, which handles 250+ National Account customers, and supports three sales teams.Manages all operational aspects of National Accounts end to end from customer integration / order placement to post install. Partners with internal stakeholders to create and implement best practices and processes for National Accounts. Analyzes current state, efficiency and performance statistics of National Accounts processes to identify best practices to optimize growth and improve internal and external customer service.

Atlanta, Ga, Us

Managed all operational aspects of National Accounts including maintaining the ordering portal, setting up customer profiles and training their provisioning teams, and assisting the customer with post install, billing and service issues.

Atlanta, Ga, Us

Assisted in managing the operational and sales aspects of Cox Business National Accounts.Audited pending orders on a weekly basis, following up with each field point of contact to keep the orders aged 10 days or older moving through the system to maintain the integrity of each account. Audited top ten consolidated National Accounts and discovered approximately $60k in billing errors and misapplied payments, several dissatisfied customers, and identified many opportunities for process improvement. Increased the National Account customer service satisfaction rating from 40% in May 2009 to 95% in December 2012.

Atlanta, Ga, Us

Provided administrative support for two Executive Directors and their respective teams, as well as floor admin support for approximately 125 additional employees in three locations. Acted as point person for departmental correspondence and provided assistance as needed on additional projects.

Us

Executive Assistant to the Vice President of Marketing and Vice President of the National Builder Division. Acted as a liaison and maintained clear and open communication among the Marketing and Builder departments and other corporate divisions (Including Payroll, Accounting, Human Resources, IT and Training) as well as with external vendors and clients.