Angel Báez Cloud Email & Phone Number

Querétaro, Mexico

Querétaro, Querétaro Arteaga, México

🔸 Processed purchase orders and requests for distinct clients, providing a smooth purchase experience.🔸Conducted overstamping to ensure accurate client purchase order fulfillment, driving and fostering long-term business relationships. 🔸Worked with Sales Operations Management to develop a series of reports for monitoring and correcting pricing errors.Achievements: 🔺 Processed an average of 40 daily PO’s.🔺 Developed a note template to optimize PO processing.🔺 Established and executed an action plan to efficiently identify and redirect clients to the appropriate departments.🔺 Mentored new associates on strategy execution.

Querétaro, Querétaro, Mexico

🔸 Handled diverse insurance inquiries and requests, ensuring clear understanding of policy terms and conditions.🔸 Offered guidance to clients regarding coverage options, empowering them to navigate claims processes successfully.🔸 Collaborated with the back-office team to streamline provider invoices, guaranteeing prompt resolution of client concerns.Achievements: 🔺 Resolved inquiries for 10 clients on initial contact.🔺 Developed a note template to enhance customer service efficiency.🔺 Implemented an action plan to facilitate seamless cooperation between back office and front office.🔺 Consistently achieved daily productivity levels at 120%.

Monterrey, Nuevo León, Mexico

🔸 Operated as a dedicated and supportive team member in a dynamic environment; prioritized punctuality, reliability, and adaptability in my role.🔸 Through negotiation with suppliers, lowered inventory costs and boosted profits by 20%.🔸 Provided personalized guidance to customers, presenting them with various budget options to encourage increased in-store spending.Achievements: 🔺 Obtained a 17% reduction in expenses.