Angel Salgado Email & Phone Number

New York, United States

• Facilities Site Manager, Manatt, Phelps & Phillips • Serves as the principal liaison between Epiq, the client administration and the site employees.• Provides excellent client white glove customer service to all end-users at the site.• Provides onsite leadership with the Epiq team, and encourages staff development in their careers.• Continuously looks for opportunities to increase the efficiency of our on-site operations.• Seek opportunities to increase our capabilities and make recommendation to the key contact.• Demonstrates proficiency in explaining all products, services, turnaround time, delivery schedules and guarantees to the client.• “Hands-on” manager, must master and train all staff for 100% cross utilization.• Recruits and interviews potential Epiq candidates for available positions at the site• Hires, trains, manages and evaluates all personnel assigned to the site.• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime.• Complies, collects and reporting for all data necessary to provide the client with monthly management reports.• Displays high ethical standards, integrity, work ethic and loyalty.• Must be available for occasional yet preplanned overtime coverage based on client needs.• Assist National account manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly, quarterly and yearly reports.

Parsipanny - Troy Hill Nj 07054

➤ Joining the company in a contract role through Insight Global, and then promoted to a FT role in October '17, as well as remaining after the acquisition of Sprint and helping to manage extensive organizational change.➤ Monitoring the entire network and all generators in the country and ensuring equipment is functioning correctly while leveraging best practices, planning, and follow-through to deliver results.➤ Strategically developing and recommending process improvements and changes to streamline current operations and accommodate network changes as needed, including revising BMS Validation documents for all sites.➤ Effectively providing Subject Matter Expertise in complex telecommunication networks and T-Mobile processes while guiding the entire team to effectively address broader problems across the standard incoming workload effectively.➤ Working alongside the team to diagnose issues when systems fail and engaging with other cross-functional IT teams to dispatch Field Technicians for break-fix repairs, operating in a 24x7x365 environment.➤ Troubleshooting the full spectrum of faults from a critical/high priority network-wide outage to a single network element fault, and administering, monitoring, fixing, and maintaining client networks, utilizing software.➤ Leveraging knowledge in advanced remote building management surveillance and 1st-tier troubleshooting as well as network verification, change management, and executing ticket audits as needed.➤ Testing, locating, and repairing simple to complex equipment, configuration faults, and interface problems with facilities vendors, mitigating issues and developing solutions while improving tools to reduce repeatable outages.➤ Serving as the principal Point of Contact and the source for well-written outage notifications and updates, including Customer Impact messages, shift handovers, executive updates, FCC notifications, and others, as required.

New York, Ny

Client Service Manager – Harper Collins Publishing – 04/2016 to 09/2016 Client Service Manager – Hearst Corporation – 11/2013 to 04/2016Facilities Manager, Coty, Inc. – 10/2007 to 11/2013➤ Served as an integral member of the Swiss Post Operational Excellence Council, conducting regular site audits to ensure strict compliance with company standards, including correct inventory levels and investments in updated software.➤ Thoroughly identified and evaluated priorities and established milestones and benchmarks for complex projects, as well as assigned roles, allocated budgets, and considered various risks/challenges.➤ Leveraged outstanding organizational skills to coordinate 100+ office moves between buildings, including ensuring security and emergency preparedness procedures were implemented properly.➤ Spearheaded site resources for 3 locations, providing office services solutions encompassing mail, shipping, messenger, HAZMAT shipping, storage, guest reception, and conference room set-up.➤ Provided critical mentoring and development of 12 current staff, interns, and new employees, resulting in the team being recognized as the Large Site of the Month in May '09, July '12, and March '14.➤ Improved operational systems, processes, and policies to support organizational missions, focusing on optimized management reporting, information flow and management, and strategic planning.➤ Managed tenant-operated systems, including HVAC and BMS, monitoring and reducing energy costs through proper use while acting as the Point of Contact for all vendors, including HVAC, plumbing, electricians, and shipping carriers.➤ Clearly communicated job expectations and consequences through cross-training, coaching, counseling, direction, and by evaluating the work of staff to increase their work output and work quality.

➤ Provided clients with loyal and exceptional customer service to their end user and increasing service agreement contract renewals. ➤ Systematically and Efficiently completed tasks on a daily basis while leading team members in ongoing development and results-oriented customer service. ➤ Excelled at multi-tasking and prioritizing while assessing needs and problem solving. ➤ Continually assessed situations as they arose and utilized an individualized approach to resolve conflicts and create realistic solutions. ➤ Effectively implemented strategic plans and improved overall efficiency and processes. ➤ Consistently led and guided team members with a positive attitude and tireless work ethic.

Bachelor Of Science - Bs, Organizational Management, Gpa: 4.0, Summa Cum Laude

Activities and Societies: Alpha Sigma Lambda ➤ Completed a multi-disciplinary program to become a mid- to senior-level administrator.

Associate Of Applied Science, Marketing

Activities and Societies: Baseball