●Manually enter all shipments that have been received throughout the day from clients.● Making sure that the customers' needs are being met by paying attention to detail and understanding what it is that they are needing.● Sought coverage by reaching out to different carriers to find the best option available. Once secured,would send over a tender for them to accept the load.● Follow up with the client after securing coverage to provide them with the carrier information.● Track and trace shipments from start to finish making sure that everything went well during transit.● Completed NCR’s if anything happened during transit and worked with the carrier to resolve the issue and discuss what could have been done differently to avoid any future issues.

● Contacted users to obtain PC logon credentials to have their PC data transferred to their new computer to complete migration of software.● Confirmed the user's information was correct and documented all data into an excel spreadsheet.● Updated the status of each user’s migration as the process was being completed, from start to finish.● Provided customer service for those having trouble with any issues with getting their PC, migration, scheduling,and getting logged into their pc. If unable to resolve on my own, worked diligently with the team to provide the best customer service and get issues resolved promptly.

● Worked with the air and ocean air import/export team to get necessary documents to audit and bill files.● Audited house bills using tariffs to ensure charges were correct before billing.● Became familiar with each of our customers billing procedures.● Entered and billed data for our order management customers.● Pulled a daily report pertaining to shipments that were in route and closely monitored the status of each shipment.● Used different delivery websites such as, FedEx, UPS, SEFL and tracked and traced shipments and entered event codes in order as the shipment was in route.● Communicated with customers on the status of their shipment and documented all communication that was had in our company database.● If shipments were off track according to when the customer expected it to be there, provided excellent customer service and contacted them to state why it was not going to arrive on time, provide a solution, and get with the shipper to discuss the situation and what can we do differently moving forward.● Made sure that we received a sign proof of delivery from drivers when the freight arrived at its destination and exported documents into our system.● Worked with my team when needed to dispatch shipments that were urgent by collecting all the information that pertained to that shipment including, consignee information, what was being delivered, weight, rate, and any supporting documents that were needed.● Worked with different carriers and negotiated rates to provide our customers with the best rate while still making revenue for our business.● Attended training sessions to expand my knowledge of the logistics business as well as to better myself for growth in the business.

● Updated database when new children enrolled.● Performed development assessments and documented results.● Trained new employees when needed

● Developed and implemented recruiting strategies to meet current or anticipated staffing needs.● Met face to face with customers and clients regarding available positions● Interview job applicants to obtain information on work history, training, education, job skills and perform assessments if needed or required.● Prepare and maintain employment records related to events such as hiring, termination, leaves, transfers, and enter into their CRM.