Helping local businesses with office administration by consistently exceeding expectations.

● Coordinated with internal clients and technical teams to refine requirements● Prepared reports and project updates for Management team● Created Excel spreadsheets to track and report office operations● Created process flows that detailed best practices

● Designed best practice scenarios for testing Parts software updates● Coordinated among product owners, business and tech leads to refine user stories● Created test plans and test cases

● Consulted with business owners to design an interim IT solution to meet rapidly growing demand● Recommended software options; facilitated meetings with IT, business, and executive stakeholders● Analyzed business scenarios and contract terms to create business process, user stories and specifications for customized saw cut automation software

● Liaised with internal teams and vendors in person and by phone to facilitate smooth implementation and subsequent releases of Vendor Portal in-house software● Coordinated with internal clients, vendors, and technical teams to refine requirements● Delivered presentations and project updates to Executive team● Created process flows that detailed best practices

● Liaised with internal clients, tech teams and stakeholders to achieve successful software implementations in a blended Agile/Modified Waterfall environment● Partnered with Lead BAs to further refine requirements● Analyzed software defects/observations● Coordinated with Testing Lead to provide streamlined solutions for QA processes● Leveraged SQL queries for in-depth data preparation and analysis

● Traveled to numerous John Deere dealerships as part of EQUIP software implementations, typically eight days or two weeks at a time● Interfaced with dealer clients in person and by phone to provide elbow-to-elbow training during implementation and 30-day initial software support● Coordinated with internal teams and stakeholders to achieve successful EQUIP software implementations in an Agile development environment● Liaised with client and technical teams to document and prioritize enhancement requests● Created user stories● Teamed with Testing Lead to streamline Quality Center test cases● Created ad hoc SQL/Excel reports as prototypes for developers● Reviewed/revised end-user documentation for Training team● Analyzed client software statistics including user counts and database anomalies

● Yielded over $1M in cost savings for the company through analysis of internal reports● Served on numerous project teams including HR/Payroll and several international projects● Maintained compliance with governmental and business requirements● Determined project specifications by liaising between business and technical teams● Coordinated between IT, legal, and software vendors on Enterprise software contracts● Established a baseline that was utilized across the Enterprise for SOX-compliant capitalization● Created executable program for adaptation of mainframe cost center billing program● Created process flows for enterprise

● Yielded over $9M in cost savings via analysis of billing process issues● Liaised between business and tech teams to gather project scope, high- and low-level specifications● Managed software purchasing; interfaced among Accounting, Property Tax, IT, and Executive stakeholders to determine which software products to utilize● Developed methods to track multiple clients through all necessary tables within ERP schema, as 40 clients absorbed into a single database meant for one client via Platinum/Epicor ERP software● Closely monitored all phases of software development lifecycle to ensure business team was well-represented and IT concerns were addressed, particularly with regard to prioritizing fixes, requirements and enhancements, within current release and throughout release schedule● Prioritized solutions for software releases to include governmental and external business requirements, internal business requests, and end-user enhancement requests● Performed ad hoc SQL queries to monitor database at various points along software development lifecycle and analyze business scenarios● Created process flows for all internal business operations