Responsible for managing client overall satisfaction and retention. In addition mentor and train internal team members to provide the same level of service to our clients.

Responsible for running programs that extract data from the database created by data entry and creating client reports in paper and electronic formats. Reviews reports for accuracy and forwards them to clients in a timely manner according to a predetermined schedule. There is zero tolerance for errors in report data or distribution. Primary contact for client communication. Responsible for developing, monitoring and managing client relationships and accounts to ensure their overall… Show more Responsible for running programs that extract data from the database created by data entry and creating client reports in paper and electronic formats. Reviews reports for accuracy and forwards them to clients in a timely manner according to a predetermined schedule. There is zero tolerance for errors in report data or distribution. Primary contact for client communication. Responsible for developing, monitoring and managing client relationships and accounts to ensure their overall satisfaction for services received. Serve as client’s internal representative. Secondary role is to increase NRS revenue with assigned accounts. Show less

Responsible for running programs that extract data from the database created by data entry and creating client reports in paper and electronic formats. Reviews reports for accuracy and forwards them to clients in a timely manner according to a predetermined schedule. Primary contact for client communication.

• Examine medical claims to determine accurate coverage of member• Determine what benefits the insurance company will pay• Appropriately code claims using ICD-9 and CPT-4 medical coding terminology• Responsible for conducting internal audits for new trainees

Reviewed files, records and other documents to obtain information and respond to requests.Analyzed media content for wide range of clients.Created reports from data through Microsoft Excel.Communicated directly through high profile clients

Cared for mentally disabled children and adults. Followed behavioral treatments plans.