EXPERIENCE Communication Program Analyst GS-0343-13 As a Research Section lead of the Communications Team, conduct research studies to gather user requirements and evaluate products and services. Implement customer surveys and activity analysis using various market research techniques. • Design and develop survey instruments and call scripts for customer satisfaction surveys and product enhancement surveys, and data calls. • Agency expert on survey approval procedures for compliance with the guidelines of the Office of Management and Budget (OMB).• Conduct extensive data analysis. Develop executive summary reports, graphical visuals for survey data, and presentation slides for findings briefings. Brief findings and make recommendations to senior management based on data. aDevelop recommendations based on survey findings. • Provide Return on Investment (ROI) metrics and statistical data for Marketing outreach efforts and DTIC communications. • Established a metric profile for DTIC’s top customers.• Facilitated two usability study projects to identify Web site navigation problems, collect qualitative data, and evaluate customer satisfaction. Developed participant profile, recruited participants, and assisted with in-person and remote usability tests. • Exhibit at various marketing efforts, including conferences and workshops, to promote DTIC's products and services. • Develop news releases reaching over 28,000 customers on changes and updates to DTIC's products and services. • Familiar with marketing-related software such as SurveyTracker, GoldMine 4.0 and various databases. • Participate in product development meetings for market strategy planning. • Functioned as the Training Coordinator for my directorate. Provided guidance to staff about training procedures and offerings.