Angela Kitchen, Gba Email & Phone Number

Charleston, South Carolina Area

Coach, mentor, and lead a team of 10 employeesProvide positive feedback and constructive criticism while maintaining accountabilityDevelop and maintain ongoing relationships with clients, subject matter expert on Health & Welfare Benefits Accountable for vendor performance and managementResponsible for leading a team accountable for provider network operationsOversee development and maintenance of operational processes and procedures for provider credentialing, provider contractual rate loading for claim repricing and provider information maintenance to ensure network participants have a great experienceLead network operations team to develop and maintain operational processes and procedures for all aspects of provider network maintenanceResponsible for communicating with leadership, key accounts and health plan members

Provided client advisory and consultative services for health and welfare plans, including high performance networks, with emphasis on developing direct relationships between self-funded employers and provider health system partnersFocused on using data to hold partners accountable for cost-effective healthcare, saving clients approx. 20% over national carrier network solutionsLed the member experience strategy and identified initiatives to improve client and member servicesParticipated in business development and operations improvement projects to provide insight and directionManaged client communications and was the coordinating point for client needs and concernsResponsible for all client services, health plan reporting and client satisfaction

Provided client advisory and consultative services for health and welfare plans to include quarterly and monthly reporting, strategic analysis, adherence to legislative and compliance standards, contract review, HR procedures, client satisfaction, and communication deliverablesManaged team of 8 account management staff to set expectations regarding how to manage clients from an ongoing service and analysis perspectiveLed a team of professionals to provide flexible health plan administration services, including complianceSet pace for when renewals should be completed. coordinated deadlines for preparing reports, marketing cases, implementations and analysis meetingsAbility to understand and articulate funding strategies to various audiencesExperience with developing and executing strategic plans and defined deliverablesRegularly reviewed request for proposals (RFPs) and insurance plan analyses, negotiated with carriers and recommended renewal actions, and oversaw implementations of new businessOversaw key client accounts totaling $100M+ in health plan expenses

Coached, mentored, and led a team of 8 employeesManaged internal and client expectationsManaged business process with regard to all employee benefit product linesCoordinated with salesperson and account management team relating to new business prospectsManaged process and ensured timely turnaround of new business implementationResponsible for relationship management related to internal management, clients and vendor partnersResponsible for communications with leadership, key accounts and health plan membersAccountable for all activities regarding servicing and consulting with clients to include maintenance of outstanding checklists, financials, reporting and analysis

Charlotte, North Carolina

Responsible for strategy, planning and execution of client activities to expand our business within key accountsEngaged with department leaders to deliver cutting edge solutions to clientsFocused on expanding our portfolio of solutions and professional services to current clients and for maintaining and growing client relationshipsResponsible for communications with leadership, key accounts and health plan membersProactively introduced solutions to clients to help improve their health plan performancePrepared and presented accurate and meaningful reports to clientsAdvised clients on regulatory changes and requirementsProvided overall project management for client implementationsLiaison between client and business units to ensure successful implementation

Charlotte, North Carolina

Planned, organized and directed all activities related to employee benefit plans and payroll administrationResponsible for management of self-funded health plan Forecasted, planned, designed and provided support for implementing benefit plansConducted employee meetings for yearly benefit open enrollment and 401(k) enrollment