Angela Koolik Email & Phone Number

Angela Koolik is a Customer Proposition Lead | Strategy | Human-Centred Design | CX EX at Westpac Group. She possess expertise in service design, hcd, insight development and ideation, design thinking, concept development and 6 more skills. Colleagues describe her as "I had the privilege of working with Angela for over 12 months with a focus on setting up a new industry segment, during COVID no less. Angela was our lead on Human Centre Design working with a number of Independent Schools to scope and understand pain points around banking, understand motivations for change, and scope the personas of the influencers and stakeholders across the School business. With COVID in full swing Angela had to pivot and change the way we ran these sessions and introduce new digital capability to support. During this time I always found Angela to be highly engaged, always thinking about how we can solve a problem and get to the next interaction. She is a true team player but can easily and confidently step up to lead when and as needed. She is a strategy thinker and her ability to read the situation and person is impeccible. " and "I have been lucky now to work with Angela twice - first as Co-Service Design Lecturer at AcademyXi and more recently at Macquarie Bank in the Human Centre Design team. In both roles, Angela brought a wealth of experience in delivering conceptual frameworks and tactical methodologies to help key stakeholders upskill and value human-centred design. Along with delivering exceptional experiences to both employees, customers and learners. Angela is a deep thinking service designer and often my ‘go-to-guru’. She constructively challenges, energetically encourages and meticulously motivates you to dig deeper into the themes and insights until you have a robust outcome rooted in core needs. I look forward to working with Angela in the future. "

Listed skills include Service Design, Hcd, Insight Development And Ideation, Design Thinking, and 7 others.