Angie Cook Email and Phone Number

Highly analytical and results-oriented Workforce Analyst with 15+ years of experience optimizing call center operations to exceed business objectives. Proven ability to leverage data-driven insights, forecasting models, and a deep understanding of workforce dynamics to drive efficiency, improve planning, and support strategic decision-making. Skilled in collaborating with leadership, HR, and operations teams to implement effective workforce strategies, manage attendance, and achieve business goals. Proficient in various workforce management and analytical tools, including Microsoft Office Suite, Google Suite, and Verint.