Angie Cook Email and Phone Number

Maintain and boost revenue for a portfolio of 200+ restaurants during their lifecycle in the Boston/New England market.Responsible for their success, feedback, and product engagement. Identify Marketing and Inside Sales opportunities. Collaborate with Learning and Development on New Hire Training, serving as the subject matter expert for various soft skills and features.Report to the District Director.

Grew and scaled the strategic sourcing of a Global Travel and Expense program for IT company based in Tel Aviv with offices in Boston, London, and Sydney. Responsible for the tracking, analyzing, and arbitration of travel strategies to meet objectives in cost, quality and service levels. Reported to the Global HR Ops Director.• Negotiated favorable terms and pricing contracts with vendors for events ranging from 40-800 attendees. Annual savings of over $50,000.• Boosted online… Show more Grew and scaled the strategic sourcing of a Global Travel and Expense program for IT company based in Tel Aviv with offices in Boston, London, and Sydney. Responsible for the tracking, analyzing, and arbitration of travel strategies to meet objectives in cost, quality and service levels. Reported to the Global HR Ops Director.• Negotiated favorable terms and pricing contracts with vendors for events ranging from 40-800 attendees. Annual savings of over $50,000.• Boosted online booking compliance from 60 to 97% following introduction of new processes. Benchmarked policies using weekly metrics and tracking trends. Managed admin tasks for all global sites.• Bi-weekly reconciliation with Finance to decrease expenditures and input inventory controls. Standardized purchase order procedures. • Partnered with HR and C-level to revamp and launch New Hire Bootcamp Orientation. Created templates for travel logistics, session planning, and overall schedule. Show less

Adapted and conducted in depth lessons using the National Geographic Life curriculum. Introduced nonnative speakers to the English language and culture via activities in Speaking, Grammar, Reading, Writing, and Listening. Taught all ages and levels, from Lower Intermediate to Advanced.(Currently on call)• Students able to identify areas of improvement via weekly evaluations.• Verbally recognized by Director of Studies due to consistently high (over 90%) remarks on students’ exit… Show more Adapted and conducted in depth lessons using the National Geographic Life curriculum. Introduced nonnative speakers to the English language and culture via activities in Speaking, Grammar, Reading, Writing, and Listening. Taught all ages and levels, from Lower Intermediate to Advanced.(Currently on call)• Students able to identify areas of improvement via weekly evaluations.• Verbally recognized by Director of Studies due to consistently high (over 90%) remarks on students’ exit surveys.• Increased word recognition and colloquial confidence by using the Communicative Approach. Show less

Created and developed the Travel and Expense department for a $500 million company located in four domestic and four international offices. Analyzed data and built strategy for companywide policies, procedures, and logistics. Reported to the VP of Finance.• Spearheaded initiatives enabling company to triple policy compliance, reduce travel costs by 25%, and upgrade services. Examples include sourcing a new Travel Management Company and adding Direct Deposit for Expenses.• Paved the… Show more Created and developed the Travel and Expense department for a $500 million company located in four domestic and four international offices. Analyzed data and built strategy for companywide policies, procedures, and logistics. Reported to the VP of Finance.• Spearheaded initiatives enabling company to triple policy compliance, reduce travel costs by 25%, and upgrade services. Examples include sourcing a new Travel Management Company and adding Direct Deposit for Expenses.• Paved the way to implement a one stop travel platform for employees. Senior Management able to approve travel requests, reference budgets, and weekly reporting in a singular entity. • Standardized templates for all admin tasks, visa processes, and FAQ for internal database. Lowered visa costs by $25,000. • Collaborated with Finance to forecast budget, approve expenses, and reconcile corporate cards. Annual T & E budget of $5-7 million.• Managed various travel logistics for EMEA, APAC, and contract employees. Responsibilities included coordinating the travel calendar, visas, and short term housing for relocations. Show less

Global Tour Operator specializing in adventure travel and philanthropic initiatives.Counseled and arranged international itineraries for leisure travelers. Trained and onboarded New Hires.• Received Top Performer award two consecutive quarters due to placement in top 10% of 125+ agents.• Guided restructure of Sales metrics during Upper Management symposium. Identified as a contributor based on feedback from quarterly review.• Assembled and automated Welcome Packet after… Show more Global Tour Operator specializing in adventure travel and philanthropic initiatives.Counseled and arranged international itineraries for leisure travelers. Trained and onboarded New Hires.• Received Top Performer award two consecutive quarters due to placement in top 10% of 125+ agents.• Guided restructure of Sales metrics during Upper Management symposium. Identified as a contributor based on feedback from quarterly review.• Assembled and automated Welcome Packet after taking charge of Mentor Program.• Doubled companywide product knowledge scores due to monthly presentations on tours in Europe, Central America, and Southeast Asia. Show less

Managed and coached New Hire classes of 15-20 during their first two months of employment. Prepared them to pass certifications and all KPIs. Duties included weekly metrics evaluations, one-on-one feedback sessions, personal coaching with performance issues, and maintaining high morale. • 100% success rate of employee certification during “nesting” period.• Assembled and automated Welcome Packet after taking charge of Mentor Program.• Improved all KPIs 10-14% by instructing… Show more Managed and coached New Hire classes of 15-20 during their first two months of employment. Prepared them to pass certifications and all KPIs. Duties included weekly metrics evaluations, one-on-one feedback sessions, personal coaching with performance issues, and maintaining high morale. • 100% success rate of employee certification during “nesting” period.• Assembled and automated Welcome Packet after taking charge of Mentor Program.• Improved all KPIs 10-14% by instructing weekly policy and product trainings.• Integrated philanthropic changes to Route of the Maya tour following proposal approved by CEO. Chosen to participate in Product Training Tour alongside seven employees across departments with a goal to improve lower tier product. Show less

-Educated teenagers from Europe and Asia in English during Summer Exchange program-Developed intensive Listening, Reading, Writing and Grammar lessons-Tutored Deloitte and Touche professionals from South American branch in Business English-Chaperoned various day trips to historical sites around Boston