• Oversee programmatic operations ranging from supervising staff, managing internal quality control, monitoring fiscal budgets and the entire WIOA, TAA and Veterans Forward programs across four sites• Manage daily site operations of 2 certified American Job Centers (Near West AJC in Pilsen and South Suburban AJC at Prairie State College)• Collaborate with COO and other Workforce Services Management staff to ensure service integration and cohesion between departments and locations • Achieve monthly, quarterly, and yearly goals and KPIs by providing oversight of all program activities• Manage programmatic operations ranging from supervising staff, overseeing internal quality control, monitoring fiscal budgets and the entire Workforce Innovation and Opportunity Act (WIOA) caseloads• Maintain strong relationships with community partners for client wrap-around services• Provide staff development through professional goal setting and continuous professional development• Implement organizational and funder policies, goals, and processes• Recognized for clean programmatic audit results by the U.S. Department of Labor and Illinois Department of Commerce and Economic Opportunity and the Chicago Cook Workforce Partnership• Led and coordinated monthly partner meetings regularly attended by 15+ organizations

Oversaw the provision of TAA services throughout Cook County. Coordinated the service delivery of rapid response workshops, orientations, assessments, training applications and career coaching. Ensured strict adherence to program policies and expectations as required by the Department of Commerce and Economic Opportunity (DCEO) and the Department of Labor. Facilitated referrals and service integration through direct linkage with Workforce Innovation and Opportunity Act (WIOA) partners. Ensured county-wide notification of TAA certified petitions. Provided internally-developed TAA service delivery material to DCEO upon their request. Implemented a training application process focused on the provision of extensive customer support. The process is supported by a customer-friendly application, a Training Guidance Workshop and Training Application Assistance Lab.

Oversaw daily operations of three workforce sites, including the provision of WIA services consisting of 3 programs, 14 full-time employees, and an annual budget of over $1 million. Coordinate the delivery/implementation of orientations, workshops, programs and resources to meet client needs. Participate on Service Integration and CQI teams and ensure issues affecting the center and WIA are discussed and resolutions are implemented. Analyze survey outcomes and potential challenges; act upon improvement opportunities to generate desired outcomes. Ensured effective participation in external audits, including thorough revision of files prior to audit and timely submission of files. Initiated and oversaw the implementation of a process to upload and categorize policies and documents in the internal database.

Oversaw the provision of Workforce Investment Act services, consisting of 2 programs, 10 full-time employees, and an annual budget of around $1 million. Ensured eligibility criteria were consistently met for program participants and that files were maintained ‘audit ready.’ Created and executed training plans for all newly-hired staff. Reduced completion time for month-end program close by 50% by creating and implementing new processes and timelines. Chosen as a participant in the 2007-2008 Mentorship Program.

Managed a $167,000 contract that delivered training and placement services to 120 clients. Collaborated with workforce center partners to design and implement short and long-term training and employment plans for clients from diverse socio-economic backgrounds. Maintained accurate electronic data and client progress records using IWDS, (Illinois Workforce Development System). Awarded Outstanding Worker recognition. Promoted to Lead Case Manager within 6 months of date of hire.

Communicated with caseworkers as well as mid and top-level supervisors of state departments on a daily basis in order to resolve enrollment and access issues for clients. Counseled enrollees/potential enrollees of the state health care program to overcome barriers encountered in accessing medical care. Managed a daily caseload of between 6 and 17, with an overall caseload of about 65. Continuously educated the public on the rights and responsibilities of enrollees.

Initiated and sustained pilot site activities associated with the Robert Wood Johnson Foundation grant “Covering Kids.” Formed a local task force of community leaders such as the Director of the Health Department and Department of Human Services supervisors; initiated and lead monthly meetings. Ensured the continual integrity and maintenance of the project’s focus, which was to diagnose barriers to enrollment in the program and pilot proposed solutions.