Operational and strategic planning of information systems. Develops departmental reports used for decision support. Reduced contractor’s data error submission rate by implementing new policies and procedures for data submission.Analyzes and evaluates work performed by contractor to ensure contract compliance.Develops and manages information technology related policies and procedures.Manages departmental website.Participates in encounter data validation activities for OBH Quality Section.Spearheads the upgrading of existing systems, automating processes and increasing efficiencies.Hire, supervise and motivate staff and complete performance reviews. Drafts the OBH Transparency Report.

Courses: Health Care Policy, Legal Issues in Health Care, Ethics in Health Care, Health Care Information Technology, Health Care Research Utilization, and Health Care Finance Improves adult learning through engaging curricula and non-traditional teaching methods. Delivers comprehensive lesson plans and lectures. Evaluates student performance. Informs students of career options. Participates in faculty development workshops on an ongoing basis.

Managed contract compliance for 5 Bayou Health managed care organizations and the Dental Benefit Program Manager contractor for the state of Louisiana. Served as single point of contact for the Department with Bayou Health plan executive leadership.Supervised advanced-level professional program staff that assisted in the daily management of the managed care organizations.Assisted in the development and editing of the Bayou Health RFP. Actively lead project efforts through entire project life cycle including initiating, planning, executing, monitoring and closing. Administered special projects and activities at the direction of executive management to ensure departmental goals were met or exceeded. Lead and participated in multi-stakeholder and interdepartmental workgroups to facilitate the development of new ideas for programs.Conducted statewide presentations/trainings on various topics related to Bayou Health for stakeholders.Managed the execution of day-to-day operations of managed care, including researching Medicaid policy and resolving member and provider complaints.

Managed health plan contract in Bayou Health totaling over 900 million dollars. Served as the governmental liaison for the health plan.Monitored and audited compliance with all applicable laws, statutes, regulations, and internal policies.Identified trends and risks, and ensured that appropriate corrective and preventive actions were taken.Supervised advanced-level professional program staff that assisted in the daily management of the health plan.Conducted statewide presentations on Bayou Health with various stakeholder audiences (providers, recipients, and community leaders).Monitored departmental expenditures to ensure proper allocation of budgeted funds on a monthly basis.Analyzed budget proposals, financial reports and expenditures, and developed recommendations for departmental budget allowances.Researched and resolved any issues pertaining to the departmental budget.

Managed all financial areas and oversaw operational aspects of the restaurant. Administered schedules, payroll and deposits. Hired, oriented, and trained all employees. Created marketing campaigns to drive business to the store. Networked in local community to increase profile and bottom- line profit. Controlled costs by effectively managing inventory, hours and waste. Tracked all expenditures and revenue and forecasted future trends.

Developed and implemented policies and procedures for the dental, durable medical equipment and eyewear programs. Monitored and directed the statewide activities of these programs. Reviewed, analyzed, and evaluated agency and fiscal intermediary reports designed to provide information regarding compliance with program regulations and cost effectiveness. Developed budget and fee schedules for programs. Supervised advanced-level professional program staff that assisted in the daily management of these programs.

Provided statewide support for the Office of Mental Health Integrated Information Systems (OMH-IIS). Updated policies and procedures for OMH-IIS Access and Security. Participated in the development of the modules that comprised OMH-IIS. Conducted statewide trainings on the utilization of electronic medical records. Conducted site visits to measure the satisfaction of the field staff and for quality improvement and assurance purposes. Provided technical assistance to users of OMH-IIS.

Supervised evaluation staff. Negotiated software contracts. Developed database constraints for $70 million federal grant implementation. Facilitated statewide trainings of over 600 employees on federal compliance of data management. Collaborated with local, state & federal stakeholders for compliance and quality assurance. Disseminated information to core providers regarding federal regulations pertaining to evaluation. Obtained, reviewed and analyzed data collected from 5 statewide provider organizations to report to executive management. Implemented new quality management procedures on program improvement measures.

Analyzed data, reports and researched literature for government briefings.Provided technical support to the executive team for collaboration on the 4 year strategic plan, Project Legacy. Coordinated extensive grant research from literature, families, consumers, community stakeholders and mental health specialists. Facilitated steering committee meetings with stakeholders and other state officials. Collaborated as a team grant writer pursuing diverse funding opportunities.