•Primary point of contact for patients, providers, nurses, and the pharmacy.•Provide guidance, answering inquiries, and offering empathetic support throughout patients treatment journey•Facilitate the scheduling of patient appointments, follow-ups, and medication deliveries, optimizing patient flow and ensuring timely access to treatment.•Ensuring exceptional customer service by actively listening to patient feedback and addressing concerns promptly and professionally.•Coordinating with the pharmacy with various pharmaceutical concerns such as but not limited to: melted medication, replacement medication, shipment redirects, and medication management for patients on various prescriptions.•Implementing changes in work flow based on patient feedback and working with engineer team to optimizing patient care satisfaction•Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations and internal protocols.•Document patient interactions in electronic health records (EHR) systems, ensuring thorough and detailed documentation of patient care activities.•Assist with the completion of necessary paperwork and forms related to patient intake and necessary documentation to proceed with treatment.•Familiar with various platforms such as DRCHRONO, Active Campaign, Twilio, Chargebee, Figma, Canva, Excel, and Microsoft word

•Implemented inventory control measures, reducing stock discrepancies and optimizing medication availability.•Fostered effective communication with healthcare professionals to clarify prescription details, resolve potential issues, and ensure accurate medication dispensing.•Demonstrated a commitment to exceptional customer service, earning positive feedback and contributing to increased customer satisfaction scores.•Provided training and mentorship to new pharmacy staff, contributing to a cohesive and well-trained team.•Streamlined front-end operations, ensuring a smooth customer experience during prescription drop-offs and pick-ups.•Improved accuracy in insurance verification processes, reducing claim rejections and enhancing the billing workflow•Achieved a consistently high level of accuracy in prescription dispensing, minimizing errors and ensuring patient safety.•Collaborated with pharmacy technicians and other staff to create a collaborative and efficient work environment, contributing to improved overall team performance.•Maintained a high level of accuracy in data entry tasks, reducing errors in patient records and prescription information.

• Streamlined the I-693 immigration examination process, optimizing workflow and reducing patient waiting times.•Maintained records and documentation for I-693 exams, ensuring compliance with immigration requirements.• Followed the compliance with medical and immigration regulations, maintaining up-to-date knowledge of relevant guidelines and protocols.•Implemented a more efficient appointment scheduling system, reducing patient wait times and increasing overall clinic productivity.• Improved patient communication by implementing a system for timely follow-up on documentation requirements for I-693 exams, resulting in increased patient satisfaction.•Revamped front desk operations to enhance efficiency by reorganizing entire office to fit the flow of office.• Managed challenging situations at the front desk, demonstrating composure and problem-solving skills during high-demand periods.• Practiced multitasking and prioritization in a busy family practice clinic, ensuring smooth patient flow and minimizing disruptions.• Administered various vaccinations to adults and children• Shadowed and assisted healthcare providers in patient examinations•Implemented COVID-19 vaccinations at the clinic and effectively collaborated with the Santa Clara Country Public Health Department to make sure office was up to date with all guidelines and restrictions pertaining to the COVID-19 vaccines.•Knowledge of medical terminology and vitals

•Led team of medical assistants in implementing comprehensive COVID testing programs at school sites, ensuring a safe and healthy environment for students, staff, and their families.•Cultivated positive relationships with local media outlets, enhancing public awareness and support for the nonprofit's mission.•Streamlined testing processes and workflows to conduct high-volume testing•Oversaw the efficient collection and documentation of testing data, providing timely and accurate reports to after school programs and school officials.•Successfully expanded COVID testing initiatives into underserved neighborhoods, increasing testing accessibility and identifying asymptomatic cases, contributing to early intervention and community safety.•Demonstrated adaptability and efficiency in responding to sudden increases in COVID-19 cases, implementing rapid testing• Trained to properly COVID test using ABOTT kits and inputting them through Primary Bio database system• Formulated student rosters through excel and implemented a testing plan for the medical assistant team on a weekly basis• Maintaining adherence to health protocols in San Mateo County region