• Provide customer service for internal and external customers to ensure streamlined claim resolutions • Research and organize claim details in claim database, claim history, and sensitive customer data, prepare claim documents, and provide reports and actions for claim managers review and approval• Provide support to various business units by performing daily administrative functions • Create and maintain monthly team schedule and organize monthly team meetings• Serve as subject matter expert and create training presentations for roll-out of new business system applications and process changes

•Organized, reviewed, and input detailed customer property inventories into claim database for large loss incidents with significant damage

•Administrative assistant, responsible for various general office duties including scheduling appointments, ordering supplies, and preparing and filing customer correspondence

• Supervised & trained staff of 4 to 8 employees• Responsible for scheduling, cash on hand, and customer problem resolution