Corporate Training and Organizational DevelopmentAs the leading provider of on-site training, we offer over 200 corporate training topics that can be tailored to solve your company's performance challenges, support organizational development, and meet specific business goals. With over 25 years of experience delivering on-site training programs to Fortune 500 giants, small businesses, nonprofits and government agencies, we set the industry standard for corporate training excellence and continue to raise the bar. Training With Guaranteed Results

Bruised But Not Broken provides Training and Educational opportunities for survivors of Domestic Violence and Sexual Assault.

• Design and development of training programs utilizing Adult Learning Concepts• Conducting needs assessment of present and anticipated training needs• Development of training curricula including scripts, exercises, and classroom aides• Management of overall logistical objectives for courses• Conduct technical training from prepared syllabus, determine the need and manage the assembly and distribution of all course materials• Ensure training authorization, surveys, certifications, rosters, and schedules are maintained and processed in a timely manner• Provide feedback on student reaction to training and self-evaluation• Specializing in training delivery for IT systems, especially in classroom setting as well as “blended learning” methods• Utilizing the ADDIE model to assure training effectiveness• Working with SME (subject matter experts) to guarantee the accuracy of training curricula and materials.

· Providing of Instructor led training for 100’s Of End Users· Outstanding Evaluation Results· Webex Facilitations· Go-Live Site Support· Certified Maryland Health Exchange Navigator/Eligibility Specialist· Oracle ICloud CRM ticketing· Federal Hub Rejection Processing· Error message troubleshooting and correction· Delivery of System Release updated information· Instructional design of manuals, job aids, and system release• Responsible for delivering Instructor-Lead and Virtual Training for the new Maryland Health Benefit Exchange, MD HIX ( Health Insurance Exchange) system to Assisters, CAC’s (Certified Application Counselors), Navigators and Insurance Producers. • Participation in user acceptance testing (UAT) and troubleshooting. • Training focused on optimizing consumer experience, and ensuring MIA, ACA and State regulatory guidelines are adhered to. • Training classes ranging from 2 to over 75 in size. • Providing training support for locations ranging from Call Centers, Connector Entities to Consumer Fairs. • Reporting issues to leadership and stake holders via spreadsheet reports, Google Docs and SharePoint. • Providing Follow-up with end-users to ensure understanding, proper application and use.

Responsible for sale of FIOS telecommunication product and added services.Exceeded sales goal by at least 150% each month on sales force.Upsale of promotional products and services.

Responsible for the development and delivery of training modules to enhance o Training and Quality Control team o Helpdesk personnel• Overseer of quality control process (auditing) to include calibration of auditing tools, process completion, management reporting. • Instructional design to include e-learning, development of web based and facilitated training. • Responsible for the overview of all e-learning and facilitated materials to ensure accessibility compliance (508-compliance, ADA). • Responsible for day-to-day departmental operations, evaluations, coaching, and learning management systems administration.

Administration of $267,000 out-of-school care grant from Baltimore County Local Management Board. • Development and implementation of middle school after school programs in three Baltimore County Middle Schools. • Develop strategies for recruitment and retention of program participants. Maintain average daily attendance rate of 92% for each site. • Provide leadership and training for site directors and group leaders. • Oversee curriculum and programming to ensure compliance with LMB criteria. • Research and coordinate special programming; such as Botvins life skills curriculum, Junior Achievement "Economics for success" and International school of protocol.

Responsible for the daily management of a 60 person staff to include supervisors. • Management of appointment services call center staff and operations. • Operations and programming of call center autodialer system. • Management of financial management staff /responsible for insurance preauthorization and collections of point of service fees. • Service Excellence Coordinator for Johns Hopkins Outpatient Center. • Press/Ganey patient satisfaction survey overseer. • Development of service recovery strategies for Outpatient Center. • Performed daily HR operations for staff including development and review of performance appraisals.