30 years in Customer Service, Investigative, Law Enforcement type workforce with progressive and diversified experience in fast paced, confidential, high stressed, decision making situations. Self-managed position for 20 years. A hardworking team player with proven leadership, communications, customer service and planning skills. WORK EXPERIENCE3/99 – Present Charlotte Mecklenburg Police Department Charlotte, N.C. Audio Technician, Quality Assurance and Liaison RepresentativeHandled all recording requests sent to CMPD from other Law Enforcement Agencies, Media, Attorneys, Insurance Agencies, citizens, etc. Started, grew and maintained first Audio Recording specialist position at Charlotte Mecklenburg Police Department. Expert witness in court cases for 20 years. Represented Charlotte Mecklenburg Police Department in several Liaison committees and other related functions. Assist with many different administrative tasks, quality Assurance, training and investigations. 9/90 – 10/98 Charlotte Mecklenburg Police Department Charlotte, N.C. Police Telecommunicator Responsible for receiving incoming calls from Emergency 911 system to evaluate and send to appropriate dispatch. Promptly take information directly from phone, short wave radio and input into computer. Complete professional and accurate dispatching to Charlotte Mecklenburg Police, ambulance and other emergency services using telephone, computer terminals and short wave radios. Effectively train new employees and assist in educating the public about 911 and the proper use o the 911 system. EDUCATION1989 Graduated of North Mecklenburg High School