Angela Smith Email & Phone Number

Effectively manages all technology systems and services, including on-prem and cloud infrastructure, security, policy, projects, technical support, vendor management, and annual budget.Evaluates organization’s technology use and needs. Develops and implements projects and improvement plans for IT infrastructure and systems.Oversees the organization’s IT security posture to ensure operational security and prevent network intrusion.Crafts annual IT budget. Researches and recommends purchases, upgrades, and cost reductions.Administers multiple Windows Server 2012/2016/2019 servers, including Active Directory, server roles, DNS, group policy, performance levels, patching, upgrades, maintenance, and backups.Cloud administrator for AWS and Azure/O365 environments including servers, connectivity, accounts, mail flow, Exchange, Teams, SharePoint, security, threat management, and compliance.Responsible for acquisition, deployment, and maintenance of all company hardware and software.Manages technical and end-user support help desk. Ensures IT tickets are properly logged and tracked.Develops organizational IT policy, including standards, operational maintenance, PCI Compliance, service provisioning, and disaster recovery. Authors procedures, guidance, and training for users.Develops effective relationships and communication with 3rd party vendors, external partners, and volunteers.Collaborates with internal customers and department managers to understand business objectives and develop technology solutions.Deployed AWS cloud environment, vastly improving organization’s disaster recovery capabilities, and increasing ability to adapt to rapid and changing requirements.Significantly strengthened security posture by adding or upgrading server hardening, IT Awareness training, DNS filtering, Endpoint Management, vulnerability scanning, automatic patching, and cloud security measures.

Lead system administrator for Active Directory, Exchange, and O365, including all associated servers, and supporting numerous IT systems, devices, applications, desktops, and end-users, for medium-sized university with 1500 systems and 800+ customers in local and remote locations.Manages Active Directory and provides tier 3 support for Active Directory related issues and integration.Administers 25+ Windows 2008/2012/2016 VMware servers. Responsible for performance monitoring, troubleshooting, updates, upgrades, and applying security controls.Project-lead to migrate 1000+ mailboxes and users from Exchange to Office 365. Briefs departmental leadership on project status and develops and implements customer education campaigns.Coached and trained team of 8 technicians with work center operation and resolution of level 1 and 2 IT service requests.Administers O365 environment supporting 800+ employees, including mail flow, Teams, SharePoint.Supports customers and desktop systems utilizing remote administration to resolve tier 3 Active Directory, email, and O365 issues.Single-handedly resolved 6-year script migration issue transferring Linux and Active Directory-integrated scripts from legacy server with zero down-time. Saved company $5k in contractor fees.

Senior administrator responsible for the infrastructure, applications, and operations of Linux and Windows servers, network, desktops, point-of-sale computers, and numerous IT services, equipment, and systems for corporate offices and multiple geographically dispersed store locations. Supervised helpdesk and technical staff performance. Directed daily operations, maintenance, and troubleshooting of 50+ mission critical point-of-sale Linux systems. Administered multiple VMware ESX servers.

Provided senior-level technical support for large retail company both on-site at corporate headquarters and remotely for 68 store locations across the U.S., supporting servers, workstations, network infrastructure, and 550+ employees. Supervised 2 technical team members.

Supervised team of 6 technicians in day-to-day operations of Enterprise Services Help Desk, providing on-site and remote technical support and trouble ticketing for 9 military installations in the United States, Japan, and Korea. Escalation point for level 2 and 3 tickets.

Raf Mildenhall, Uk

Master Of Science - Ms, Information Technology

Bachelor Of Science - Bs, Computer And Information Science

Associate Of Applied Science, Information Systems Technology