Proficient senior document management professional within the Health Care sector. Displaying curiosity, a keen eye for detail, streamlining, developing systems and processes resulting in organisational efficiency and regulatory compliance. Able to build rapport and form trusted relationships with key stakeholders. Strong communicator, active listener, work with cross functional teams, and enlist participation across all business levels. Thrives in a dynamic team-based environment, where value-based practice, outstanding results and professional development are recognised and respected. A personal interest of mine is in the health and wellbeing space. Constantly looking to improve myself, have a growth mindset and learn something new every day and incorporating daily habits such as exercise, healthy diet and gratitude practice brings me energy, joy and a lifestyle that is rich. My expertise includes• Executive & Management Team Support• Service orientation to all stakeholders• Supporting internal business tools, processes including preparation of Monthly KPI reports• Project Administration• Training, Coaching, Mentoring• Quality - Desktop Auditing• Operational Process ManagementTechnical Profile• Management, Maintenance and Update of Quality Systems• Training on Grace Archiving Platform, MEG Online Auditing software, Internal Audit Schedule• SharePoint Platform - Document Management System (DMS), Site Page Management, Continuous
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Document ControllerCalvary Health CareBrisbane, Qld, Au -
Document ControllerCalvary Health Care Jan 2023 - PresentSydney, New South Wales, AustraliaRole incorporates: Document Management within SharePoint, training & guidance of Document Management Systems (DMS).Achievements:•Assist in developing & improving the National DMS & document management processes.•Provide training material & guidance in the use of the DMS, other systems & processes both at National Corporate level & within the Sites & Services.•Ensure documents meet requirements within Calvary policy management system, are of high quality & comply with relevant… Show more Role incorporates: Document Management within SharePoint, training & guidance of Document Management Systems (DMS).Achievements:•Assist in developing & improving the National DMS & document management processes.•Provide training material & guidance in the use of the DMS, other systems & processes both at National Corporate level & within the Sites & Services.•Ensure documents meet requirements within Calvary policy management system, are of high quality & comply with relevant standards.•Contribute & develop policy, procedures & training guides on the DMS.•Create & maintain various site pages on SharePoint.•Support Lippincott Procedures contract management & liaison with Wolters Kluwer.•Work with sites to ensure processes are maintained as part of the Lippincott Policy.Contribution to Organisational Projects:•Currently part of the Controlled Document Discoveries Project, reviewing options of migrating existing DMS into the Cloud. Below improvements came about as part of these discoveries. •Document Management Policy rollout & the introduction of new processes.-Incorporated the creation of a dedicated Document Management Site Page on SharePoint.-New email distribution list & inboxes set up to assist local service controllers to implement a robust DMS within their site.-Extensive range of material created to provide clarity for staff in the management of controlled documents.•The Lippincott Procedures Refresh & overhaul of all clinical document libraries was completed successfully. Existing information significantly updated to reflect current practice & improvements made are more efficient. -A new Site page on SharePoint was created & has everything required to work successfully in processing the Lippincott Procedure updates. -Extensive range of material created for those who process Lippincott & a new step by step Work Instruction covering the process & mapping tool introduced to help assist staff & improve the process. Show less -
Quality OfficerCalvary Health Care Jun 2022 - Jan 2023Melbourne, Victoria, AustraliaThis role incorporated: Document Control, Internal Auditing (MEG auditing software), Continuous Improvement Log (SharePoint & MEG audit software), reporting and training on Quality Systems.Achievements:•Coordinated the review, publication, and distribution of all quality documents for Home Care & Disability.•Contributed to the development of process documents.•Ensured currency of Lippincott Procedures on the Lippincott Platform and SharePoint document centre.•Data review… Show more This role incorporated: Document Control, Internal Auditing (MEG auditing software), Continuous Improvement Log (SharePoint & MEG audit software), reporting and training on Quality Systems.Achievements:•Coordinated the review, publication, and distribution of all quality documents for Home Care & Disability.•Contributed to the development of process documents.•Ensured currency of Lippincott Procedures on the Lippincott Platform and SharePoint document centre.•Data review, analytics, and analysis of business software reports: GoldCare, RiskMan, Power BI, Excel.•Provided training in the use of the Quality Management System, MEG Auditing software, continuous improvement log, external archiving management and other systems and processes.Contribution to Organisational Projects:•Supported the implementation of MEG online auditing software into the Home Care stream. Show less -
Quality OfficerCalvary - Aged & Community Services Jan 2020 - Jun 2022Melbourne, Victoria, AustraliaThis role incorporated: Document Control, Internal Audit Schedule, CI Log (SharePoint Platform), Quality Desktop Audits, Workplace Health & Safety & Procurement Audits, Quality Updates Register & Document Review Dates Register. Achievements:•Maintained the Quality Management System for Aged & Community Care Stream.•Contributed to the development of policy, procedures and work instructions.•Produced monthly corporate reports through client databases.•Reviewed and maintained… Show more This role incorporated: Document Control, Internal Audit Schedule, CI Log (SharePoint Platform), Quality Desktop Audits, Workplace Health & Safety & Procurement Audits, Quality Updates Register & Document Review Dates Register. Achievements:•Maintained the Quality Management System for Aged & Community Care Stream.•Contributed to the development of policy, procedures and work instructions.•Produced monthly corporate reports through client databases.•Reviewed and maintained all Lippincott Procedures on the Lippincott Platform and SharePoint.•Provided training in the use of the Quality Management System and other systems and processes.•Provided excellent customer service to Stakeholders: Assisted with internal enquiries regarding Quality, Document Management and SharePoint. Show less
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Quality & Document Management OfficerCalvary - Aged & Community Services Sep 2015 - Dec 2019Melbourne, AustraliaThis role incorporated: Document Control, management of Internal Audit Schedule, CI Log (SharePoint Platform), Quality Desktop Audits, WHS & Procurement Audits, Quality Updates Register & Document Review Dates Register.Achievements:•Instrumental in increasing compliance from 50% to near 100%: designed a comprehensive Audit Schedule for Service Centres which was introduced & rigorously followed, significantly decreased outstanding items.•Built strong liaisons with Workplace Health &… Show more This role incorporated: Document Control, management of Internal Audit Schedule, CI Log (SharePoint Platform), Quality Desktop Audits, WHS & Procurement Audits, Quality Updates Register & Document Review Dates Register.Achievements:•Instrumental in increasing compliance from 50% to near 100%: designed a comprehensive Audit Schedule for Service Centres which was introduced & rigorously followed, significantly decreased outstanding items.•Built strong liaisons with Workplace Health & Safety & Procurement: enabled efficient collection, collation, & logging of audit information.•Maintained currency: monitored & reviewed national changes to procedures, reporting on subsequent impact.•Reduced Quality Audit turnaround time & enabled robust data capture: designed the Quality Desktop Audit Tools resulting in completion of audits, more relevant & accurate collection of information.•Managed DMS: maintained activities on SharePoint platform resulting in accessible & viable organisational record & resource.•Devised training, coaching, & mentoring: increasing capability to staff on DMS & CI Log (SharePoint Platform, Grace Archiving Platform & Internal Audit Schedule).•Contributed to the ISO 2015 transition plan: liaising with keys stakeholders, co-ordinating activities.•Supported achievement of CI Log 85% completion rate on closed items: assisted with the development of the platform (CI Log).Contribution to Organisational Projects:•Document review of 125 Joanna Briggs Institute (JBI) Clinical Procedures: a project to align Calvary procedures to industry best practice.•Migration of the Calvary Training Institute Library documents on SharePoint due to closure.•Support Worker (SW) Connect Portal: assisted in the development of an electronic tool to allow SW to access their emails, eLearning, order uniforms, employee benefits, relevant documents.•SharePoint Platform: migration of over 2,000 documents to the new SharePoint platform from the old Quality Management System. Show less
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Senior Administration Assistant – Quality & Calvary Connect ProjectCalvary Community Care Oct 2014 - Sep 2015Melbourne, AustraliaThis role: Initially, contracted to the Calvary Connect (SharePoint) Migration Project and subsequently secured permanent roleAchievements:• Provided excellent customer service to Stakeholders: Assisted with internal stakeholder enquiries regarding Quality, Document Management and SharePoint• Reporting; Produced monthly corporate reports through client databases• Document review and creation: Recognised for contribution including recording SharePoint changes• Performed… Show more This role: Initially, contracted to the Calvary Connect (SharePoint) Migration Project and subsequently secured permanent roleAchievements:• Provided excellent customer service to Stakeholders: Assisted with internal stakeholder enquiries regarding Quality, Document Management and SharePoint• Reporting; Produced monthly corporate reports through client databases• Document review and creation: Recognised for contribution including recording SharePoint changes• Performed metadata checks: Took a detailed approach, resulting in 100% accuracy for documents displayed within SharePoint Show less
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Human Resources AssistantCaulfield Grammar School Jun 2014 - Sep 2014Melbourne, AustraliaIndependent, co-educational, 5 campus, Anglican day, boarding school This role incorporated: Support recruitment functionAchievements:• Integrated quickly to new role: Recognised for contribution to HR function• Accurate Record & Contract Management: Production of contracts and contract variations, managed, recorded & tracked, outstanding documentation and prepared for payroll • Systems Maintenance: Accurately inputted data into Synergetic & alternative databases ensuring… Show more Independent, co-educational, 5 campus, Anglican day, boarding school This role incorporated: Support recruitment functionAchievements:• Integrated quickly to new role: Recognised for contribution to HR function• Accurate Record & Contract Management: Production of contracts and contract variations, managed, recorded & tracked, outstanding documentation and prepared for payroll • Systems Maintenance: Accurately inputted data into Synergetic & alternative databases ensuring accuracy, managed Intranet site, uploaded new documents, latest news and updates on the SharePoint Platform Show less -
Teacher AideJohn Paul College Jan 2013 - Oct 2013Brisbane, AustraliaIndependent, co-educational, Ecumenical, day and boarding school from Child Care to Year 12.This role incorporated: Administration, support, assisting individual children, small groups with their learning programs. Achievements:• Successfully supported special needs students, creative problem solving resulting in goals being met and positive feedback from all staff, students and parents• Supported the development and implementation of (ILP) Individual Learning plans; promoted… Show more Independent, co-educational, Ecumenical, day and boarding school from Child Care to Year 12.This role incorporated: Administration, support, assisting individual children, small groups with their learning programs. Achievements:• Successfully supported special needs students, creative problem solving resulting in goals being met and positive feedback from all staff, students and parents• Supported the development and implementation of (ILP) Individual Learning plans; promoted inclusion & access• Developed robust working partnerships with integration aides, teachers, support staff, students and parents, liaising to discuss specific needs, monitor, evaluate programs, prepare basic curriculum support materials• Communicated with empathy, sensitivity, positivity and encouragement, acknowledging individual differences Show less -
Casual Office AdministratorR & B Monarch Imports 2006 - 2012Brisbane, Australia• Assisted with the development of presentations and catalogues for toy fairs• Preparation of correspondence• Proof reading & editing
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Career BreakCareer Break 2001 - 2006Brisbane, Australia
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Assistant To The Permanent Placement DivisionBrook Street Jan 2001 - Feb 2001Brisbane, Australia -
Personal Assistant To Head Of Sales Japan, Australasia & Pacific RegionAmerican Express Feb 2000 - Dec 2000Sydney, Australia -
Personal Assistant To PrincipalGodfrey Pembroke Ltd Jan 1999 - Jan 2000Sydney, Australia -
Executive Assistant To Chief Financial OfficerCable & Wireless Sep 1998 - Dec 1998Sydney, Australia -
Executive Assistant To Partner & Directors – Assurance & Business Advisory ServicesPricewaterhousecoopers Jul 1997 - Jul 1998Brisbane, Australia -
Executive Secretary To DirectorsAudit Commission Implementation Office - Queensland Treasury Jan 1996 - Jun 1997Brisbane, Australia
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Personal Assistant To Directors’ - (Executive Recruitment & Outplacement Services)Pricewaterhousecoopers Jul 1992 - Jan 1996Brisbane, Australia
Angela Smith Skills
Frequently Asked Questions about Angela Smith
What company does Angela Smith work for?
Angela Smith works for Calvary Health Care
What is Angela Smith's role at the current company?
Angela Smith's current role is Document Controller.
What skills is Angela Smith known for?
Angela Smith has skills like Appointment Scheduling, Administrative Assistance, Quality System Compliance, Powerpoint, Not For Profit, Sharepoint, Executive Calendar Management, Human Resources, Adobe Acrobat, Diary Management, Phone Screening, Formatting Documents.
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Angela Smith
Sydney, Nsw3gmail.com, roymorgan.com, yougov.com -
Angela Smith
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3goodmanmasson.com, millsresources.com.au, thirteengroup.co.uk
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3bestwesternaustralia.com.au, literacyplanet.com, bestwestern.com.au
3 +612658XXXXX
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4futureinstitute.edu.au, gmail.com, businessnews.com.au, employsure.com.au
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